According to US Travel Association, domestic and international travelers spent around $683.1 billion on leisure travel and $307.2 billion on business one. The major part of all the travel expenses usually goes on lodging. That’s why most travelers are concerned how to find the comfortable place to stay and not to be disappointed that your money has gone down the drain. Here are 5 steps how to find the best hotel.

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Me and my husband had 2 night booking for this place.When we arrived there we were told to rent sheets for our beds.We paid 457$ for 2 nights,plus 20$ for sheets,plus 25 cleaning fee.total 502$We used Hotels.com for our booking.The pictures of the Navarre camping resort were beautiful,Private beach,private cabanas,pier, beach sun loungers.After we check in,22 october we went to their private beach.What a surprise-the beach was surrounded with yellow lines,it was closed,dirty and under construction. So,in the morning we went to the front office to ask to cancel our second night and to move in another hotel.Only for information 2 night stay in the most luxury hotels with ocean view in this area is around 400$.The manager told that she will not refund our money.If we want to go to another beach.But we paid to use the private beach of their property.She was very rude and ask us to leave her park and she offered 10 % discount,which was funny. I told I will not accept this refund.She continued yelling leave my office,leave my office. After we were asked to leave her park,we could not stay there even a minute more.I returned to the office to leave the key .When I opened the door she told again leave my office.I told thats why I am here to back the key and leave your park.She replied-Fine,Have a great journey.We asked her dont talk in this manner with us she begun yelling I will call the police.I have a video record whith everything happened .So,we left the property 23,instead 24,walking around the hotels to find a place to sleep.Our vacation was totally destroyed. We paid 500$ to be offended.In the evening we found a beautiful hotel,paid another 200$ and our 3 day vacation already costs 700$The property uses photo manipulation to lie the people visit the hotel. I have a real pictures of their beachIf the pictures were real we would never book this property.This is just a scam. In fact 27,October the pictures were changed.We have never met such a rude person.Her behavior was absolutely unacceptable.She should know how to talk with guests,how to help them to resolve issues.If she is not well educated and prepared and doesnt know how to communicate with customers her place is not in the office.Especially when everything happened ,because of the incorrect description and fake photos.
We searched for a motel in Chicago and selected the America's best Motel in Berrington a suburb of Chicago because they offered a free breakfast. However when we got there we were told there was no free breakfast, and they would not reduce the price. The motel was a total disaster and had a stop-work order from the city on the motel office front window. The room we got had a stained chair, stained mattress cover and stained pillow. In the morning the shower never got warmer than lukewarm.
My wife and I took the recommendation of Reservationdesk.com on this property. Was told that it was recently renovated. We checked in and I asked the question on last renovation...6 years ago. Checked in and after finding bugs (likely bed bugs) on the nightstand we checked out. I told the guy at the desk that the room had bugs, was dirty and the room stunk. I also told the clerk I expected a refund. Received an email earlier tonight that the refund was denied. Now it is not about the $133 refund, more about the fact that I should not be treated this way when I refused to stay in this hog hole. This property should be condemned and I will do all I can to see that Wyndham and Reservation Desk hears and understands that no one should be subjected/recommended to this property. IF YOU HAVE A FAMILY DO NOT SUBJECT THEM TO THIS PROPERTY!

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Latest Articles on Help Center in Hotels and Resorts

According to US Travel Association, domestic and international travelers spent around $683.1 billion on leisure travel and $307.2 billion on business one. The major part of all the travel expenses usually goes on lodging. That’s why most travelers are concerned how to find the comfortable place to stay and not to be disappointed that your money has gone down the drain. Here are 5 steps how to find the best hotel.

How to Find the Best Hotel

  1. What are you looking for? First, you need to understand what matters the most: price, location or amenities in the hotel. For example, you’re a worker with a fixed income and you’re planning a long-term trip. It’s likely that your budget is limited and the price is very important to you. If the cost plays the key role, you will have to give up the idea to find a cheap hotel in the neighborhood you prefer. Because it will be difficult to match an affordable price with a right location.
  2. Search the booking sites. The major ones allow you to compare prices and filter by necessary features. You don’t need to spend hours and check information about the hotels on their websites. The only thing you need - to know exactly what requirements they meet.
    • Price. If the price is your only concern just sort by price and see the available rates. It’s also very convenient to see all the available hotel deals and offers. Due to them you will find really cheap hotel rooms. You may also try websites where you can bid on a price. But you won’t see the name of your hotel until you book a room.
    • Location. If you’re looking for a particular one - use a map view. This software helps not only to see the neighborhood, but also to search for a hotel that is close to a certain point of interest e.g. Eiffel Tower. Major hotel booking websites have a built-in map view feature, but you may also use integrated mapping software of search engines.
    • Facilities. Do you need a swimming pool or a restaurant in your hotel? Search and compare all the available amenities.
  3. Search the net. Sometimes it’s impossible to find something special even on major hotel booking websites. Especially if you’re looking for small local inns instead of big chain hotels or, vice versa, crave for luxury.
    • Local flavor. To find a charming hotel that has particular local features, read real travelers’ reviews first on travel sites Experienced travelers may even provide you with all the necessary contact information, addresses. Also you can compare all the advantages and disadvantages of the places and choose the right one for you.
    • Policies. Do you want to bring a dog? Check whether the hotel is pet-friendly on the website. Also search the websites to find the hotel that accepts pets and has some pet-friendly programs. If you’re looking for eco-friendliness, search organizations that will help you to decide on the right place to stay.
    • Accessibility and extra amenities. If you have special needs, it would be useful to search hotel facilities for disabled people. Check if the hotel has an automated door opening, elevator and step free entrance. Or in case you’re travelling with a newborn child, search for hotel rooms with a changing table. If you drive a car, check whether the hotel has parking area. Also, make it clear whether it is free for guests or you have to pay extra fees.
  4. Contact the hotel. Do not hesitate to call or write an email to the hotel directly. You need it to:
    • Ask for a lower rate or a promotion. Sometimes the hotels run special packages for seniors, family or hotel members. Or have last minute hotel deals and packages.
    • Specify the full cost of lodging. Some great deals may include hidden fees that are not listed on the websites or advertisements. Among them are usually: taxes, resort fees, cancellation, in-room safe, minibars, parking, wi-fi, phone and other.
    • Ask extra questions. For example, about their cancellation policy or public transportation availability near the hotel.
  5. Seek media assistance. To find really the best accommodation, exhaust social media channels. Search for customers’ reviews and posts about the hotel.

Also, social media and review websites may help you if you’ve faced some problems during your stay in. Collect all the necessary information, when something isn’t right from the start. Note down all the details, take photos or videos to have a recorded visual proof, save receipts. Because if you want to complaint, for example, about cleanliness or malfunctioning facilities,you need to have a photo of a faulty item or a dirty bedspread. Remember the names of the staff and exact time when something was happening etc. It is necessary when you’re making a discrimination complaint or a customer service complaint. Moreover, all these data will be extremely useful in case you write a complaint letter or litigate.

Where to Find Cheap Alternatives to a Hotel

For those who want to save some money on lodging or to get to know the local people closer, there are some economical alternatives to stay in:

  • Hostels. If you don’t mind sharing your room with unknown people, this option is for you. You can save up to 50% of money comparing to staying at a hotel.
  • Short-term property rental. It’s much cheaper to vacation rentals and hotel rooms. You may rent a room, if you’re travelling alone or with a friend or even a house or an apartment. Renting a house or a cottage is the best deal for a travelling family or a group of friends
  • Homestay or a home exchange. The cheapest way to travel is to find someone who can give you a free spare room to sleep in. Or a family who can swap homes with you while travelling.
  • Religious Houses. Some religious organizations like monasteries or guesthouses can offer a low-cost place to stay. If you’re quiet and tidy enough - you may consider such an option.
  • Dorms. Basic and affordable college or university rooms fit for those, who is planning to travel in summer. But be ready that you will have to share the bathroom with the whole floor.
  • Farmstays. If you don’t mind staying at a rural area - this option is for you. There is usually a wide range of different inexpensive accommodation: from B&Bs to cattle farms.