Hi, This is my feedback to naturalizer as one of my worst retail experiences ever at their Erin Mills-City Center- Mississauga store. I, my family and friends are regular naturalizer shoppers for ages in all 3 different continents I've lived in. I ordered this shoe online and the size turned out to be bigger than I expected. As I liked the shoes I visited the Premium outlet store for an exchange. I didn't find a suitable size and the premium... Read more

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I was recently at the rue21 in the bay city MI mall to purchase an outfit for my daughter's senior pictures. Feeling a little overwhelmed with what style would look nice. Your staff stepped up and and help me so much.. they went beyond great customer service!. Not only did I purchase 1 outfit but 4 complete outfits!.. thank you for the wonderful help! I will continue to purchase from your bay city MI store! A. Scott Read more

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L1612071127228175 I ordered several items on 12-07-2016 for Christmas, I was told they would be here in time, did not receive in time, finally received a partial order in January 2017, but only a partial order. Have ask where the rest of my order is they do not respond. I filed pay pal complaint and since this company showed them my partial shipment delivered pay pal opted to close my claim and pay this company. I have since appealed. I try to... Read more

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I ordered 3 items. I received the coffe cup fairly quickly, and the dog trainer bracelet approximately a week later. My 3rd item was a pair of black leggings with colorful pit bulls. I never received them, so I submitted a paypal claim. Once I submitted a claim, I got an update that the leggings were shipped, so I canceled the claim. A few days later, my package arrived, but it was a completely wrong pair of leggings! They were white with paw... Read more

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  • 58 minutes ago
  • #993407

Zulily used to accept returns and they still may in a small way, but I've ordered many items that I didn't like when I got them. I'm not going to be buying anything else from there since their is a lot of competition. Goodbye!!!

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First, I ordered two things back to back and tried to get them sent together and after 2-3 days of trying through emailing messages, they said no, they would have to stay separate. Ok, then one took 6 weeks, then the next one came 3 weeks later. Oh, and they do not look like the picture and maybe it will fit if you order an XL and you are a U.S. 0. Seriously, it doesn't say anywhere when you order that this is a chinese company or I would've... Read more

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Horrid experience. Ordered leggings 2 months ago. Finally got a tracking number a few weeks ago. Still hasn't arrived. Hasnt even shipped out. Can't get a hold of the company to find out if they are going to send it, or to get my money back

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Can't contact. The phone number on the ups package is not for Brave New Look. The number the lady who answers gives goes to a full VM box. I placed order months ago, and now received not only the wrong size, but the wrong item. I have tried emailing, going through their web site, and no response. Stay away from this company! Very dishonest. Where the item looked great on the website, it doesn't do me any good if they miss Christmas (I ordered in... Read more

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Horrible customer service. They sent Sorel boots that were made way too big for the size and they want me to pay $20-30 to send them back or drive 60 miles one way to a Columbia store to return them. Only answer is 'company policy' and they've disabled posts on their FB. Something is up with the company. Buyer beware for their brands of Sorel, Prana and others.

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my husband and i spent £120 on 2 pairs of sketchers and within weeks mu husbands ripped at the seams and the to a area wore through making a large hole. I have had cheap trainers that have lasted years. On returning them to the shop they told me that they could not do anything on direct instructions from head office as they were getting lots of complaints on the poor quality. Even Asda guarantee there £2 school uniform for 90 days.. I used to... Read more

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