I have been using PPG for about 8 months; I have had to call customer service twice: once for a missed shipment and, just recently, to suspend monthly shipments because I am going overseas for several months. In both cases, customer service staff were polite, and quickly corrected both the problem and the request. There have been a number of negative reviews of the customer service provided, and I thought it was important for me to say that has... Read more

Was this review helpful? 0 0

Never contact this company you will get one or two phone calls a week and they will not stop even if you ask. I do not even remember calling them or looking them up online and they still call. I have asked repeatedly to be removed and they still call. I have dialed the number back and hit numbers until it put me through to some one and I told them to remove my number. They still have been calling. I even told them I will hire a lawyer if I get... Read more

Was this review helpful? 0 0

Oh yes I've experienced this similar situation. I called in a refill for a controlled substance medication. I have never counted any of the pills that I receive from a pharmacy. I ran out of this drug sooner than I should have. I called my doctor that prescribes the drug to me and asked for a refill because I only have 5 pills left. My doctor said you can't refill this now because it's too early and it is for a controlled substance. He said come... Read more

Was this review helpful? 0 0

Called on Monday then again on Wednesday. Stop recalling every other day or I will get another service. Read more

Was this review helpful? 0 0

I have attempted to create an online account and spoken with 7 levels of website technicians who have had me register my account to no avail. This is over 10 hours of my time on the telephone with zero help or progress. Now I've been told to wait (second time) for a web technician to call me to resolve my login problem. The first time I was told 24-72 hours for a return call, 5 days later and no call. Still no website account and still no online... Read more

Was this review helpful? 0 0

I use these. You have to tape them to you're skin. However, they're extremely effective. The only things wrong with them are: 1) The FDA hasn't approved them for knee pain even though I need them in order to shop for groceries, walk any significant distance, or get enough exercise, which latter is necessary for overall health, and 2) the cost of the patch is prohibitive. $845 for a month. I am retired and don't have $100/mo to spare, much less... Read more

Was this review helpful? 1 0

I have been calling Accredo for over 3 weeks in an effort to get my oral chemotherapy prescription filled. 13 phone calls to them, several calls to my dr office, my dr sending over referrals and prescriptions multiple times, them not keeping my insurance information etc etc etc. Still no refill scheduled. No effective way to resolve my issues either, just hold, wait, same info gone over and over. Keep good notes of who you speak with, what... Read more

Was this review helpful? 0 0

I have NEVER had a pharmacy hold my migraine meds because it "may interact with my other medications" (when if I am down to 2 left I become anxious). I have been taking my medications for over a decade with no problems, and my Drs feel that the risk is acceptable. This is malpractice (allowing pain of >8/10 scale) because some studpidity of micromanaging my doctor!!! (they've sent 3 rxs before, but decided this time not to). Going back to retail... Read more

Was this review helpful? 0 0

Tried to make an order of non-prescription item. First I couldn't register( there is no guest shopping). There was some unknown feels like prigramming bug error with a very short and unclear description. I'ce contacted online chat and issue was resolved. After this I stuck on the "Verify Your Name" stage. It needed tp call by the phone and to enter verification code displayed on the screen. I called several times, but the code was wrong. I... Read more

Was this review helpful? 0 0

Over the last three months my head has been left spinning trying to first inquire, then complain and finally to "educate" the people who answer the phone at Express Scripts. As other people have mentioned, when you call, the person who answers can't even comprehend simple questions related to coverage, much less company policies. For all this time I have been struggling to be reimbursed for expensive prescriptions (over $1700 out of pocket)... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×