This was supposed to be a Free Trial jar with cost of shipping. This was no free jar, I am being charged for this cream because I did not cancel within 14 days of ordering the "Free Trial jar". I am being charged the full retail price. WATCH the wording. No explanation on web offer of needing to cancel within 14 days. The customer service representative said "It's on our website." When the package arrived, there is no company name and no insert... Read more

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I did order the free trial, but paid $6.95 shipping. Two weeks later, before the 90 day trial period, my credit card gets charged $84.00, for a subscription, i did not want. I called to cancel and was told that in the terms and conditions, it says that if i dont call within a certain amount of time, which had passed by a few hours, then all they could do is have me return the item but i would be charged a $10.00 restocking fee. Or, get this, if... Read more

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I have been trying to place an order for over a week now and have had no customer service whatsoever. They keep telling m they are having website issues or looking into it. I get a message to use a different payment type and I have and no matter what I do, I can't place my order. I asked them to place the order over the phone and they tell me they can't do that either. I must have made 15 to 20 attempts including calling corporate and noone can... Read more

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Furious i had to pay for a load of *** that doesnt work and gives me blisters! Avoid at all costs!

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I had a accident with 2boxes of Loreal color,i have called about hair being PURPLE, they keep saying that they are going to refund my purchase, and be comsated for their mistake ,but i have not received anything yet, called today talked to INEZ,SHE IS A HORRIBLE PERSON ALL SHE EVER SAYS NOOOOOOO,THEY IS THE WAY SHE ROLLS, NOW ITS GOING TO BE 3-4 WEEKS NOT,NOW WHEN I NEED THE HELP IS NOW,TODAY,SHE SAID WATCH FOR THE CHECK, STILL NOTHING, I TEXT... Read more

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Having done an on line survey I chose this product as a gift from the 5 gifts showen. I only had to pay for postage (5.95) The form needed my credit card details for postage. I got the product a few days later and tried it. It did nothing . I had no idea it was a 30 day trial. then my credit card gets billed for a large amount for this rubbish. Then the next month they send me another lot. ! And charged my card again. !!! I have now cancelled... Read more

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When I see "No Risk Trial Offer" and similar sales phrases, I assume I get a trial product. In a moment of lapsed judgment, I hit the button for a trial offer jar of Bella Serata and paid the postage. The site was filled with colorful banners declaring "limited time offer!" "No Risk Trial!" -- you get the point. Nowhere was there a line in sight that said "if you don't return it in 14 days we bill you $90". NOWHERE. Oh yes, if you look at the... Read more

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I signed up for the product received 1 month supplied then cancelled after the product caused my face to break out around the hairline. Went online cancelled the order then was charged again in a month. The rep then told me that I had to pay regardless because I hadn't cancelled in time. when I said that I had only received one shipment she told me that I still had to pay even though I was no longer receiving product from them. She kept... Read more

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Used this produce 3 times. I thought i had found the answer to aging, dry, hair, instead my hair has fallen out in gobs. I have less than 1/4 of my hair as of this date, judging by the size of my "ponytail" and the suze of my middle part...its tripled. Its still falling out! Never buy this product again..nor anyother garnier products. Letting all my friends and family know what has happened.

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