We come to this theater at least once a week, sometimes two. Who's brilliant decision was it to have patrons select their seats at time of purchasing tickets!? It is taking at least twice as long to buy tickets, the lines are ridiculous! A week ago,...
I reached out to Regal Entertainment group with a complaint, the message I received from their customer service it is clear that they do not read what the customer said or needs. I simply would like my money back. If guest vouchers are the only...
I enjoyed the regal theater very much. However, I would like to encourage the regal theater to stop allowing people the privilege of bringing their blankets and pillows to the theater. Bedbugs are a real threat. I enjoy coming to the theater and...
This is the 3rd time we have been to the Dimond Theater in Anchorage AK this month. Each time has bren a horrible experience with customer service and theater cleanliness. We pay to much money now a days for this crap and I'm so sick of it....
App does not work so can’t redeem credits, even managers could not work the app. multiple times buns are stale & hard as rocks, staff are not proactive, no product ready...hotdogs, popcorn etc they won’t make more without being told to do so. Not...
Attended the Noon show of "True Grit" at the Regal Edwards South Gate, 8630 Garfield Ave., S. Gate, CA 90280 on Wed., May 8, 2019. My first time at a Fathom Event. I was shocked at the substandard visual quality of the film: dark and grainy and...
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Consumers Opinions about Cinemas and Theaters ?
My wife and I were seated in the first row all the way to the left and heard crackling coming out of the theater during the loudest action scenes of Wonder Woman. After bringing this to the attention of the Manager and that it negatively affected our viewing, he thanked us. After asking for reward or partial refund, the Manager said there was nothing he could do. After insisting and stating that we have lived across the street from this theater for 6 years and that this was our first complaint, he still said there was nothing he could do except tell his tech to fix the problem. Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention? I did not raise my voice or cause a scene, whereas the Manager's handling of the situation was condescending and unprofessional. "Regal Cinemas: Profit over Professionalism" #CutTheCord #CutBigCinema
