I have an older blind. I've been solicited by HD for my feedback. They told me they discontinued my $45 part to fix a Silhoutte Powerise shade. Now my only option is to purchase a new $1,000 blind. 1) I suggested a Trade-In program...they said no....
who wants someone in my house until I decide what I want. I don't want an In-home consultation....I want swatches to put up on my windows and decide by myself before I invite the company over. This is so old school and unsafe
I have had our custom blinds for almost eight years. The last two years they have been failing here and there. I just call them up and send them back and they repair them and ship back to me. All under warranty. I will always stick with Levolor...
From your so called universal mounting brackets, to the wand that opens and closes the blinds. First you should get rid of the universal mounting brackets they are almost impossible to click into the headrail. Then the wand sticks out ridget like it...
I was in your store in East Brunswick New Jersey I was welcomed by the young lady on the phone with a customer and then scott lambertson came over to me immediately I just want to say he was so helpful I bought an item 10 years ago and he was able...
installer measured slider door did not know the product measured to short and know blinds to go will not fix the problem they told me I had to pay an extra fee to correct the problem, what a ripe off
No response to sales enquiry. Finally booked an appointment for them to measure up for 4 sets of blinds. They didn't turn up , or call me to advise that they couldn't make the agreed appointment. When I did manage to speak to somebody they were full...
Consumers Opinions about Blinds, Curtains and Shutters ?
The motor of one of our 9 year old silhouette shades doesn’t work. The other two motorized shades work fine.....so far. I talked to a gentleman in customer service and the best he could do was offer up to $250 off a new shade. I said a new motorized shade is over $1,000.I told the guy he wasn’t being blamed, but the company certainly does not value its customers. At one time HD was synonomous with a quality product and customer satisfaction and service.HD is on its third or fourth generation of motoized components, which makes me wonder why no recalls have been announced. At the very least, customers should have been notified with each change and have an opportunity to update the motors in the shades/ blinds.Does anyone know how or where I can get the shade retrofitted with a new motor or at least convert it to the loop cord?
