Anonymous

Unprofessional Companion

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Was supposed to be a companion for my son going to court last month, he ended up complaining constantly when we weren't adhering to his self-created schedule ,(he wanted to get back to the hotel so he could watch TV all night the night before an early morning court date. Also failed check flight ahead of time to see it was delayed, impeeded conversations with our attorney, got into two arguments with wait staff during the trip and was generally unprofessional. This isn't the first time we've had him and despite specifically requesting to catalyst that we not get him again, catalyst completely ignored the request and gave us him again.
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Anonymous
map-marker Los Angeles, California

Catalyst Recovery Companions / Richard Blair / Emily Bush

Many sober companion / recovery coach companies in addictive treatments are passionate and compassionate about what they do, but this company took my money, rescheduled last minute and ended up sending the male owner to stay with me (a female) for several nights. Then he sent me a female companion who after 24 hours complained to the owner that i had asked her for help with things while I was in the outpatient for 7 hours a day, refused to have a rational discussion with me when I at no point was rude or failing to thank her, and left me home alone with no notice (I had just gotten back from sober living and was in my greatest need). Then they did not refund any portion of the $8,000 to me so I could get other services and left me crying in my living room. I am very lucky that Refuge Recovery sent a professional to my home to control the situation and make sure I didn't relapse and are now posting at the center to avoid this company.
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Loss:
$5000
Reason of review:
Poor customer service

Preferred solution: Full refund

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