Catalina Express
Catalina Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Catalina Express has 2.7 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Ayudan en la compras q no imprimen las catalinas, Someone responding to your phone call.
Cons: Aveces tardan en contestar, Muchas veces no nos aceptan las catalinas en la tienda, Website is a joke.Recent recommendations regarding this business are as follows: "Expect to be treated like ***", "Be on time at least 40 mins.Mother *** Boat us gone without us on it.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Catalina Express has 2.7 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Ayudan en la compras q no imprimen las catalinas, Someone responding to your phone call.
Cons: Aveces tardan en contestar, Muchas veces no nos aceptan las catalinas en la tienda, Website is a joke.Recent recommendations regarding this business are as follows: "Expect to be treated like ***", "Be on time at least 40 mins.Mother *** Boat us gone without us on it.".
Review authors value the most Number of Destinations and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Website and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mcgaheysville, Virginia
Register rewards
I was supposed to get $8 total in register rewards and didnt get them the cashier said she couldnt do anything I would have to call Catalina so I did and was told they couldnt do anything I needed to take it up at the store I give up
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPor qué compré 2 productos de la marca aveeno en Walgreens y no me imprimió mi Catalina de 10
En la compra de 20 Dollar de productos de la marca aveeno me tenían que dar una catalina de 10 pero no me imprimió nada y me dijieron q llamara a servicio al cliente de catalinas para que me ayudaran haber si me pueden ustedes dar mi recompensa
- Ayudan en la compras q no imprimen las catalinas
- Aveces tardan en contestar
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Long Beach, California
Need to file a complaint
Hi
My name is Reyna Erroa today I travel from Avalon to Long Beach
As soon as my daughter and i got to the boat, the employee told us to leave the luggages in the front. I had paid for commodore tickets
So I expected to leave first but since my luggage was in the front. We were one of the last passengers to pick the luggage and leave the boat.
I want to request a refund to regular ticket.
My email is ErroaReyna@***.com
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bellwood, Illinois
Catalina
Catalina printer do not give mi $10 coupon back, please send me my 10 catalina coupon i apreciate thank you
Burley, Idaho
No me aceptan mis catalinas
Fui a hacer una compra y puse todas mis catalinas para la compra y no me aceptaron ninguna de mis catalinas. <!--fuente>persona que estaba en la caja no me quiso ayudar, llame al servicio al cliente y tampoco me ayudaron y por eso llame con En tantes despara ver si ustedes me ayudan con mis Catalinas
- Muchas veces no nos aceptan las catalinas en la tienda
Preferred solution: Full refund
Going to Catalina
The girl I spoke with was very social able. She assisted me without any problems.
She answered all questions and offered availability due to myself being disabled and a senior. Wish all people were so happy with their jobs and knowledgeable enough as well as Capable of being so helpful
- Someone responding to your phone call
- Website is a joke
Providence, Rhode Island
Bumped without cause
We got bumped from our return ferry without notice & without cause (reason given is total *** Absolutely worst customer service experience. Having a monopoly on transportation to & from the island doesnt give this company the right to treat paying customers as if theyre second rate citizens.
You overbooked your boat & were paying the consequences. Literally.
Absolutely deplorable.
User's recommendation: Expect to be treated like ***
Castro Valley, California
No response to inquiry
I submitted a claim and haven't heard a response back. I went to their website and it doesn't allow me to submit my claim.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Need a refund with a few mins to go the Catalina Express left without us.
Preferred solution: Full refund
User's recommendation: Be on time at least 40 mins..Mother *** Boat us gone without us on it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wentzville, Missouri
Bartender at Catalina Express seemed busy on his cellphone.
This review has never been acknowledged by Catalina Express.
Several times during the week, while either dropping someone off, or picking someone up, I observed the bartender using his cell phone while on duty. This seems unprofessional, as I felt like I would be interrupting his business.
It seems like service employees should be at the ready to SERVE clients, and not be too busy with anything but taking care of clients' needs and wants. Especially in this economy, with most of us lacking "disposable" income, businesses that provide luxury services should be very careful to take care of clients who can sill afford luxury.
Prices are high, and most people think twice about spending these days. I would want my clients to feel good about paying high prices, by providing first class service and attention to detail.
Companies Similar to Catalina Express
Catalina Island Company
Catalina Flyer
Catalina Tours
Hotel Metropole
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.