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Catalina Express

Catalina Express

www.catalinaexpress.com
What is your customer experience with Catalina Express?

Catalina Express Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Catalina Express has 2.7 star rating based on 3 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Pros: Ayudan en la compras q no imprimen las catalinas, Someone responding to your phone call.
    Cons: Aveces tardan en contestar, Muchas veces no nos aceptan las catalinas en la tienda, Website is a joke.

  • Recent recommendations regarding this business are as follows: "Expect to be treated like ***", "Be on time at least 40 mins.Mother *** Boat us gone without us on it.".

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Media from reviews

Catalina Express - Por qué compré 2 productos de la marca aveeno en Walgreens y no me...
Catalina Express - Refund
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Juel Fzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mcgaheysville, Virginia

Register rewards

I was supposed to get $8 total in register rewards and didnt get them the cashier said she couldnt do anything I would have to call Catalina so I did and was told they couldnt do anything I needed to take it up at the store I give up

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Yulma lorys U

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Por qué compré 2 productos de la marca aveeno en Walgreens y no me imprimió mi Catalina de 10

Catalina Express - Por qué compré 2 productos de la marca aveeno en Walgreens y no me...
Contains 1 confidential file for company representatives

En la compra de 20 Dollar de productos de la marca aveeno me tenían que dar una catalina de 10 pero no me imprimió nada y me dijieron q llamara a servicio al cliente de catalinas para que me ayudaran haber si me pueden ustedes dar mi recompensa

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Pros:
  • Ayudan en la compras q no imprimen las catalinas
Cons:
  • Aveces tardan en contestar
Reyna E Pvn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Long Beach, California

Need to file a complaint

Contains 2 confidential files for company representatives

Hi

My name is Reyna Erroa today I travel from Avalon to Long Beach

As soon as my daughter and i got to the boat, the employee told us to leave the luggages in the front. I had paid for commodore tickets

So I expected to leave first but since my luggage was in the front. We were one of the last passengers to pick the luggage and leave the boat.

I want to request a refund to regular ticket.

My email is ErroaReyna@***.com

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Preferred solution: Price reduction

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bellwood, Illinois

Catalina

Contains 1 confidential file for company representatives

Catalina printer do not give mi $10 coupon back, please send me my 10 catalina coupon i apreciate thank you

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Dora V Lmg
map-marker Burley, Idaho

No me aceptan mis catalinas

Fui a hacer una compra y puse todas mis catalinas para la compra y no me aceptaron ninguna de mis catalinas. <!--fuente>persona que estaba en la caja no me quiso ayudar, llame al servicio al cliente y tampoco me ayudaron y por eso llame con En tantes despara ver si ustedes me ayudan con mis Catalinas

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Loss:
$25
Cons:
  • Muchas veces no nos aceptan las catalinas en la tienda

Preferred solution: Full refund

Daryl B Lsn

Going to Catalina

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The girl I spoke with was very social able. She assisted me without any problems.

She answered all questions and offered availability due to myself being disabled and a senior. Wish all people were so happy with their jobs and knowledgeable enough as well as Capable of being so helpful

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Pros:
  • Someone responding to your phone call
Cons:
  • Website is a joke
Deston Dba
map-marker Providence, Rhode Island

Bumped without cause

We got bumped from our return ferry without notice & without cause (reason given is total *** Absolutely worst customer service experience. Having a monopoly on transportation to & from the island doesnt give this company the right to treat paying customers as if theyre second rate citizens.

You overbooked your boat & were paying the consequences. Literally.

Absolutely deplorable.

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User's recommendation: Expect to be treated like ***

Anonymous
map-marker Castro Valley, California

No response to inquiry

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I submitted a claim and haven't heard a response back. I went to their website and it doesn't allow me to submit my claim.

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BIVORY J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Catalina Express - Refund

Need a refund with a few mins to go the Catalina Express left without us.

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Loss:
$88

Preferred solution: Full refund

User's recommendation: Be on time at least 40 mins..Mother *** Boat us gone without us on it.

Joanne Ywj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wentzville, Missouri

Bartender at Catalina Express seemed busy on his cellphone.

Updated by user Jul 31, 2021

This review has never been acknowledged by Catalina Express.

Original review Dec 10, 2011

Several times during the week, while either dropping someone off, or picking someone up, I observed the bartender using his cell phone while on duty. This seems unprofessional, as I felt like I would be interrupting his business.

It seems like service employees should be at the ready to SERVE clients, and not be too busy with anything but taking care of clients' needs and wants. Especially in this economy, with most of us lacking "disposable" income, businesses that provide luxury services should be very careful to take care of clients who can sill afford luxury.

Prices are high, and most people think twice about spending these days. I would want my clients to feel good about paying high prices, by providing first class service and attention to detail.

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