Catalina Express
Catalina Express Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 3 reviews; Catalina Express reviews show consumers mostly dissatisfied, citing high price level, website failures, and poor customer service.
Key Takeaways for Future Customers
- Expect possible website and booking problems when buying tickets.
- Prepare documentation for rewards and ask about register rewards before purchase.
- Contact customer service early; refunds and claim responses may be slow.
Negative Feedback / Risk Areas
- Frequent customer complaints about website not working and inability to submit claims.
- Reports of denied Catalina coupons and register rewards.
- Refund and billing issues when boats depart or bookings change.
Positive Feedback
Some staff respond by phone and individual agents have been helpful and accommodating to seniors and disabled passengers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 3 reviews; Catalina Express reviews show consumers mostly dissatisfied, citing high price level, website failures, and poor customer service.
Key Takeaways for Future Customers
- Expect possible website and booking problems when buying tickets.
- Prepare documentation for rewards and ask about register rewards before purchase.
- Contact customer service early; refunds and claim responses may be slow.
Negative Feedback / Risk Areas
- Frequent customer complaints about website not working and inability to submit claims.
- Reports of denied Catalina coupons and register rewards.
- Refund and billing issues when boats depart or bookings change.
Positive Feedback
Some staff respond by phone and individual agents have been helpful and accommodating to seniors and disabled passengers.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Hello, I’m coordinating a corporate...
- Group ferry to Avalon for 100 guests.
- Departures: Long Beach / San Pedro / Dana Point.
- Date: 7/18/2026; morning depart, evening return.
Hello,
Im coordinating a corporate event and would like to arrange group ferry transportation to Avalon.
Details:
Group Size: 100 Guests, Departure Location: Long Beach/San Pedro/Dana Point
Preferred Date(s): 7/18/2026
Preferred Departure Time: Morning - Return Time: Evening
Please provide:
Group rates, Availability for our preferred dates/times, Group check-in requirements, Cancellation policy
Also, do you offer:
Reserved seating sections for groups? Private charter options?
Thank you,
Elaine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdds an additional $10 after you’ve already purchased a ticket, but you cannot make a reservation even though your reservation all the reservations are booked! And getting a refund is next to impossib
Buyer beware
They offered to reschedule for a different time. As I am limited on days off.
This is non-acceptable. How can you sell tickets and not allow booking?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPor qué compré 2 productos de la marca aveeno en Walgreens y no me imprimió mi Catalina de 10
- Spent $20 on Aveeno and did not receive a $10 Catalina coupon.
- Was told to call Catalina customer service to help with the reward.
En la compra de 20 Dollar de productos de la marca aveeno me tenían que dar una catalina de 10 pero no me imprimió nada y me dijieron q llamara a servicio al cliente de catalinas para que me ayudaran haber si me pueden ustedes dar mi recompensa
- Ayudan en la compras q no imprimen las catalinas
- Aveces tardan en contestar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegister rewards
- Expected $8 in register rewards but did not receive them.
- Cashier and Catalina couldn't resolve the issue, and the customer gives up.
I was supposed to get $8 total in register rewards and didnt get them the cashier said she couldnt do anything I would have to call Catalina so I did and was told they couldnt do anything I needed to take it up at the store I give up
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Long Beach, California
Need to file a complaint
- Travel Avalon to Long Beach on commodore tickets.
- Told to leave luggage at the front; we were last to claim it; seeking refund to regular ticket.
Hi
My name is Reyna Erroa today I travel from Avalon to Long Beach
As soon as my daughter and i got to the boat, the employee told us to leave the luggages in the front. I had paid for commodore tickets
So I expected to leave first but since my luggage was in the front. We were one of the last passengers to pick the luggage and leave the boat.
I want to request a refund to regular ticket.
My email is ErroaReyna@***.com
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bellwood, Illinois
Catalina
Catalina printer do not give mi $10 coupon back, please send me my 10 catalina coupon i apreciate thank you
Burley, Idaho
No me aceptan mis catalinas
- Tried to pay with Catalinas, but none were accepted.
- The cashier didn't help.
- Customer service also did not assist.
Fui a hacer una compra y puse todas mis catalinas para la compra y no me aceptaron ninguna de mis catalinas. <!--fuente>persona que estaba en la caja no me quiso ayudar, llame al servicio al cliente y tampoco me ayudaron y por eso llame con En tantes despara ver si ustedes me ayudan con mis Catalinas
- Muchas veces no nos aceptan las catalinas en la tienda
Preferred solution: Full refund
Going to Catalina
- The person was sociable.
- She helped me and answered my questions.
- She offered availability for my disability and senior status.
The girl I spoke with was very social able. She assisted me without any problems.
She answered all questions and offered availability due to myself being disabled and a senior. Wish all people were so happy with their jobs and knowledgeable enough as well as Capable of being so helpful
- Someone responding to your phone call
- Website is a joke
Bumped without cause
- We were bumped from our return ferry without notice or cause.
- Overbooking and monopoly led to the worst possible service for paying customers.
We got bumped from our return ferry without notice & without cause (reason given is total *** Absolutely worst customer service experience. Having a monopoly on transportation to & from the island doesnt give this company the right to treat paying customers as if theyre second rate citizens.
You overbooked your boat & were paying the consequences. Literally.
Absolutely deplorable.
User's recommendation: Expect to be treated like ***
Castro Valley, California
No response to inquiry
I submitted a claim and haven't heard a response back. I went to their website and it doesn't allow me to submit my claim.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Need a refund with a few mins to go the Catalina Express left without us.
Preferred solution: Full refund
User's recommendation: Be on time at least 40 mins..Mother *** Boat us gone without us on it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBartender at Catalina Express seemed busy on his cellphone.
- The bartender used his cell phone on duty, which felt unprofessional.
- Customers expect attentive service in a luxury setting with high prices.
This review has never been acknowledged by Catalina Express.
Several times during the week, while either dropping someone off, or picking someone up, I observed the bartender using his cell phone while on duty. This seems unprofessional, as I felt like I would be interrupting his business.
It seems like service employees should be at the ready to SERVE clients, and not be too busy with anything but taking care of clients' needs and wants. Especially in this economy, with most of us lacking "disposable" income, businesses that provide luxury services should be very careful to take care of clients who can sill afford luxury.
Prices are high, and most people think twice about spending these days. I would want my clients to feel good about paying high prices, by providing first class service and attention to detail.
Companies Similar to Catalina Express
Catalina Island Company
Catalina Flyer
Catalina Tours
Hotel Metropole
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.