Catalin Store
Catalin Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation: Stay away from this company! This summary reflects Catalin Store reviews and the single detailed restoration complaint.
Positive Feedback
No positive comments were reported in the available review; the interaction focused on a paid restoration job.
Negative Feedback / Risk Areas
- Customer reports restoration returned item in broken pieces and refusal to accept liability, a key Catalin Store customer complaints example.
- Full payment required before work begins raises billing and refunds risk if damage occurs.
- Poor assurances from staff and unsatisfactory communication on damage responsibility.
Key Takeaways for Future Customers
- Confirm written liability and refund policies before hiring restoration services.
- Document condition pre-shipment and consider alternatives given the reported outcome.
- Expect limited customer service recourse based on the reported experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation: Stay away from this company! This summary reflects Catalin Store reviews and the single detailed restoration complaint.
Positive Feedback
No positive comments were reported in the available review; the interaction focused on a paid restoration job.
Negative Feedback / Risk Areas
- Customer reports restoration returned item in broken pieces and refusal to accept liability, a key Catalin Store customer complaints example.
- Full payment required before work begins raises billing and refunds risk if damage occurs.
- Poor assurances from staff and unsatisfactory communication on damage responsibility.
Key Takeaways for Future Customers
- Confirm written liability and refund policies before hiring restoration services.
- Document condition pre-shipment and consider alternatives given the reported outcome.
- Expect limited customer service recourse based on the reported experience.
Media from reviews
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
The Catalin Store destroyed my radio cabinet and took absolutely no responsibility.
- - Cabinet arrived in 4 broken pieces; original was solid.
- - Polishing caused a crack after payment; liability denied, despite prior claim of risk.
I hired this company to restore my vintage radio cabinet. I received my restored radio cabinet in 4 BROKEN PIECES.
My original cabinet was solid. I was excited to find out that the brownish green cabinet was actually blue but had oxidized and The Catalin Store assured me they would do an amazing restoration to bring back the blue color.
Prior to beginning the restoration process, the Catalin Store inspected the radio and reported: A physical review of the Catalin cabinet confirms there are no defects to report...Full payment is required before the project commences."
Some time after sending the payment, I received an email with this message: The polishing wheel caught on the Catalin and within an instant a crack occurred...We do not accept any liability for damage from restoration projects."
Prior to hiring the Catalin Store to restore my radio, I asked about the risk of damaging the radio cabinet during the restoration process, Bill Whelen from The Catalin Store laughed and said that may have happened 20 years ago but not now. See the letter I received regarding the damage.
User's recommendation: Stay away from this company!!!
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