JM Pxa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unknown circumstances

We at the Cat Solarium are terribly sorry for any problems or money lost. The last couple years have been an extremely trying time as weve had death of loved ones, Covid, mental health situations, sudden and unwarranted forced relocations, among many other things.

We're sorry that a couple have slipped through the cracks. It was all we could do to keep the business afloat at all. Please, if youre one that we missed, reach back out so that we can make it right. We're stable and up and moving again.

Just include your order # and contact info to jayscottm42@***.com, or Contact@***.com and we'll get it all figured out.

Again, we're terribly sorry and feel horrible about missing you all. But were back and are more than happy to correct this.

Thank you so much for your understanding!

Cat Solarium

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Pros:
  • Every cat
  • Has loved it
  • Ever
Cons:
  • But everytbing required is provided
  • Minor assembly and installation

Preferred solution: Understanding

User's recommendation: Dont forget about the weather!

Gabriela S Lsq
map-marker Raleigh, North Carolina

Product has not arrived

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They take the money and later never answer. I order a cat solarium for my cats but it never arrived. I wish they would let me know if the product is coming or not.

View full review
Loss:
$380
Pros:
  • Seems nice
Cons:
  • Never arrived

Preferred solution: Full refund

Aaron L Xfc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent site

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Original review Jun 14, 2023

Same experience as Demontay Cqu of Bellevue, WA. A lot of excuses, and the owner will simply not fulfill the order.

Eventually stopped responding to my calls.

Ordered on April 28th, site advertizes a 7-9 day time to ship. It's now mid-June and nothing.

Had to file a CC dispute.

Shame, looks like there used to be a nice business here.

View full review
Loss:
$399
Pros:
  • Looks nice
Cons:
  • Does not ever ship

Preferred solution: Full refund

User's recommendation: Do not give money upfront to this vendor!

1 comment
Guest

Did your CC company refund your money?

Demontay Cqu

Cat Solarium refused refund after not shipping paid for duct

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I ordered a Cat Solarium from a company called The Cat Solarium and paid upon order. After over a month, product had not shipped.

After contacting company I was met with all kinds of personal circumstances and problems (company in town, sick family, back orders, employees absent, etc.) And promised to receive product several times. I contacted yet again and was refused a refund.

Owner got ugly with me via messages and tried to use guilt amd intimidation tactics. I would not advise anyone to deal with thia company.

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Reason of review:
Order processing issue
1 comment
Ruthell Atz

And what happened after all this? Did you receive the Cat Solarium? or refund?

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