Anonymous
map-marker Lansdale, Pennsylvania

Defective steel toe boots

No one called me to tell me that youre sending me new boots to replace my defective ones. Debbie at cat told me just to fill the defective form out and youll have them in the mail to me but do not send the defective ones back she said. I do not like wearing sneakers out cutting trees with a chainsaw. Thanks Tim 570-220-****.
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Featured
Anonymous
map-marker Birdsboro, Pennsylvania

Defective steel toe boots

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Cat Footwear - Defective steel toe boots
Cat Footwear - Defective steel toe boots - Image 2
Cat Footwear - Defective steel toe boots - Image 3
Cat Footwear - Defective steel toe boots - Image 4
Put on my brand, new boots and the soles were halfway unglued on both boots. Debbie said the seller did not rotate their stock properly and the glue was old. She told me to call in a defective order to get another pair of boots at no charge to me. Debbie was great and I hope the replacement department is as good as Debbie.
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User's recommendation: It will be great as long as I get my boots

Resolved
Lubna F Pzu

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Verified Reviewer

Resolved: Pathetic delivery and customer services.

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Updated by user Jul 13, 2023

Company fixed the issue and I have been provided with full refund. I tried every mean to reach them. Phone calls, websites, emails.

Original review Jul 13, 2023
Salutations, I ordered online, more than a month ago I am sending CAT FOOTWEAR daily message to track my order. But all in vain. Finally after much hassle Cat foot wear refunded. Thankyou. PS. Their communication need attention.
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Cons:
  • Worst i mean it worst customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Kindly never order online from Cat Footwear. It's pain in the neck

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