Caswell Massey
Caswell Massey Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Caswell Massey reviews reflect positive sentiment for product quality and variety, with medium price levels noted; overall customers praise turnaround time but report poor responsiveness and unresolved promises, indicating mixed to negative customer service sentiment.
Key Takeaways for Future Customers
- Expect well-regarded products and a diverse selection but be prepared for slow phone response.
- Consider warranty and return expectations carefully since some employee promises were not honored.
Negative Feedback / Risk Areas
- Frequent Caswell Massey customer complaints about unanswered telephone calls and weak customer service responses.
- Reports of refused warranty claims and unfulfilled employee promises leading to dissatisfaction.
Positive Feedback
Customers consistently value product diversity, solid turnaround time, and product quality for the medium price point.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Caswell Massey reviews reflect positive sentiment for product quality and variety, with medium price levels noted; overall customers praise turnaround time but report poor responsiveness and unresolved promises, indicating mixed to negative customer service sentiment.
Key Takeaways for Future Customers
- Expect well-regarded products and a diverse selection but be prepared for slow phone response.
- Consider warranty and return expectations carefully since some employee promises were not honored.
Negative Feedback / Risk Areas
- Frequent Caswell Massey customer complaints about unanswered telephone calls and weak customer service responses.
- Reports of refused warranty claims and unfulfilled employee promises leading to dissatisfaction.
Positive Feedback
Customers consistently value product diversity, solid turnaround time, and product quality for the medium price point.
Springfield, Ohio
Great company product. Actually really great company product however, they do not respond to telephone calls and their service for complaints is abysmal.
- - There was no phone response after I left a message to order from the sale flyer.
- - Product is great; service is terrible.
Not including my past experience with no response from casual Massey via telephone when I wanted to order from their sale flyer, I called yesterday. Gave a message to return the call as I wanted to place an order and have still had no response.
How about ihiring extra operators?
How about having a better phone system with a response. The product is super however the service is terrible terrible.Please answer your phone and make a response.
User's recommendation: Hire more phone operators and then answer the darn phone!!!
Caswell Massey refuses to honor employee promises
- - A sales manager promised free replacement if the razor broke.
- - Four years later, the company refused to honor the promise and offered only 25% discount.
In 2006, i purchase a $150 from a retail Caswell-Massey store at the local mall. It was very expensive for a razor obviously, but i liked it a lot. To close the deal, the sales manager in the store informed me that if the razor broke for any reason, Caswell Massey would replace it free of charge. That convinced me, so i purchased it.
Fast forward: four years later - razor broke. Store in the local mall was recently closed down. And... i contacted the company and they refused to replace it. They say they don't offer lifetime warranties. I asked if they would honor the word of their employee, and they simply ignored the question and never answered it. Instead, they offered me a 25% discount.
Ok, losing $150 on a razor is not the end of the world. But this company had an employee make me a promise, and the company not only won't honor it, they won't even acknowledge it. Which means this company is not one to deal with, in my opinion.
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