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Castlery

Castlery

www.castlery.com
What is your customer experience with Castlery?

Castlery Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Castlery has a 5.0 star rating from 2 reviews, with consumers mostly satisfied; reviewers value reliability, location, and report a low price level.

Key Takeaways for Future Customers

  • Check Castlery reviews for notes on delivery flexibility and responsiveness.
  • Expect friendly customer service staff but verify delivery time options before ordering.

Negative Feedback / Risk Areas

  • Castlery customer complaints center on difficulty rescheduling deliveries and dispatch coordination.
  • Delivery windows may be hard to change, creating timing conflicts for some customers.

Positive Feedback

Staff are described as nice and reliable, and reviewers highlight value pricing alongside overall satisfaction.

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Bryan R Upi
map-marker Richmond, Virginia

Delivery question

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I need help to adjust my delivery. I need to know if I can change the time of my delivery to another window.

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Resolved
Lise Cia

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Verified Reviewer

Resolved: Poor delivery service

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AI Highlights
  • - Castlery customer service is very nice.
  • - Rescheduling delivery to our preferred time is difficult.
  • - Delivery company is responsive; dispatch is poor.
Updated by user Jan 20, 2025

Company fixed the issue and I have been provided with apology. They just delivered the merchandise

Original review Dec 21, 2024

The customer service Twp at Castlery is very nice. However, trying to reschedule a delivery for a time that fits our needs is almost impossible.

While the delivery company is responsive; dispatch is a nightmare. And we still do not have an agreeable delivery timeframe.

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