CastleBranch
CastleBranch Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CastleBranch has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Never trust this company since they don’t care about the information included in the documents you are sending them", "Faster service times", "Hire more phone operators".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CastleBranch has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Never trust this company since they don’t care about the information included in the documents you are sending them", "Faster service times", "Hire more phone operators".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Misleading instructions, Inefficient Processing of Documents that could lead to identity theft
I am writing to express my concern regarding a recent experience with submitting documents via fax, as recommended on their website. Despite receiving confirmation of successful fax transmission, I was dismayed to discover, after checking my dashboard two weeks later, that the submission had not been processed or updated accordingly.
Upon contacting customer service for assistance, I realized I did not have the exact date and time of the fax transmission readily available, as I was not in my office at the time of the call.
My request to speak with a supervisor was driven by a need to express my frustration and concern over the apparent lack of tracking for faxed documents. This situation has been further exacerbated by the stress associated with impending submission deadlines.
I respectfully suggested to the supervisor that the option to submit documents via fax be re-evaluated if tracking and confirmation of such submissions cannot be assured. Additionally, it may be beneficial to clearly state on their website the importance of the sender recording the fax transmission details (date and time) to prevent any confusion and ensure accountability.
The stress of preparing and submitting documents, only to find they may be lost or unaccounted for, is considerable and raises concerns about the security of sensitive information.
Such instances can contribute to the risk of identity theft, a matter of serious concern for myself and potentially many others who rely on their services.
I recommended a review and potential overhaul of the document submission process to enhance reliability and user trust. I am sharing this feedback not only on my behalf but echoing the sentiments of numerous students and professionals who may have faced or could face similar challenges.
- Inefficient document processing that could lead to identity theft
Preferred solution: I would like them to trace and track the documents that I submitted via fax and upload them to my dashboard immediately to prevent delay in the processing of my documents
User's recommendation: Never trust this company since they don’t care about the information included in the documents you are sending them
Frankfort, Kentucky
Need pending item to be completed
Stay on hold over 30 minutes and still waiting for a call back. Usually have difficulty understanding the customer service representative.
User's recommendation: Faster service times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lamphun, Lamphun Province
Customer service always too busy to answer customer!
couldnt log in and now I can because I was contacted via email but the phone customer service was horrible
- All services on one site
Preferred solution: Deliver product or service ordered
User's recommendation: Hire more phone operators
Companies Similar to CastleBranch
VitalChek
“I ordered a copy of my marriage certificate. First of all I was charged 21.00 for shipping that one...“
Whitepages
“I reached out and was told I agreed to the no-refund policy. No matter what I've said to them, I just...“
Truth Finder
“I can't figure out how to re-sign up. I ask the Rep on the phone to help, he said he couldn't but sent...“
Nuwber
“i have tried now for over a week and got 2 people both of who basically told me too bad leave is alone (...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
With you bashing them, they are not going to lift one finger to help you. You aren’t very smart when you need someone else to help you out.
Thank you for sharing your perspective. My intention in providing feedback was not to criticize for the sake of criticism but rather to highlight areas where improvements could be made to benefit all users of the service.
It's important to address issues that could affect the reliability and security of document submission processes, especially when they involve sensitive information. By suggesting enhancements, my hope is to contribute to a more efficient and secure system for everyone. I believe that open dialogue and constructive feedback are essential for progress and improvement.
While I understand that my approach might not be agreeable to everyone, it comes from a place of wanting to see positive change based on personal experiences. Let’s focus on the potential for improvement and how we can collectively advocate for better services.