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Castle Windows - Broken seals around window panes
Castle Windows - Broken seals around window panes
Castle Windows - Broken seals around window panes
Castle Windows - Broken seals around window panes
Castle Windows - Broken seals around window panes
Castle Windows - Broken seals around window panes
Our windows were installed August 10,2004 from your company that was located at 200 Prosperity Drive in Knoxville Tenn. 865-588-6888 that no longer exists. We had made several complaints, which started November 18, 2004 shortly after the seal had came loose on 2,...
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1.8
I liked
  • Were friendly
I didn't like
  • Poor customer service follow up
  • Have not solved my problem
  • Continual lies
#1053603
Reply to reviews
Life time warranty was promised !!! Any time if something happens to your windows from miner to broken completely we come to your house and fix for free. Today it is different story, company went under and not anymore in business. I was told I have to pay for service...
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2.1
#1049685
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Yesterday, 04/18/2017, one of Castle Windows salesman came by my house for an estimate. The man's name is Dan. Dan was late by 30 minutes due to Castle phone operators giving him the wrong number. Dan was very rude and obnoxious. He was a real class act. Not only was...
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1.0
I didn't like
  • Lack of professionalism
  • Bullying
#1036213
Reply to reviews

Castle Windows - BROKEN SEALS ON WINDOWS

Castle Windows
#1053747
I have written 2 reviews, and no response! I even sent pictures
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Castle Windows Window Review

Castle Windows
#1030063
I recently replaced all the windows in my home with castle, my parents were the ones to request them. Both my parameters and I have had a great experience. The windows have made my house much warmer in the winter.
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Castle Windows Window Warranty Review

Castle Windows
#1023570
1.0
Castle window don't honor they contract of life time repair and replacement. My lock is broken. They refuse to repair it saying I'm not a customer with them anymore and they don't have me on file anymore. I would have to pay for service and parts.
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Castle Windows Door Installation Review

Castle Windows
#1002750
Front entry door installed,draft bottom of door and install a mess. $2,300
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I found this company through home advisor. I had them come out to give me an estimates for replacing all the windows in my home. Stuart Klausner showed up as scheduled. What an experience, who knew that getting a quote on new windows would result in a 2 to 3 hour...
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Anonymous
Smitty

Good for you for not caving in to the pressure tactics. It's a real pleasure to read something on this site from someone who didn't slam their own you-know-what in the door.

1.0
#1035621
Reply to reviews
The salesperson insists on taking up almost 2 hours of your time. Once the estimate was written up, there was no breakdown of price. When I said I couldn't afford 5,000 for 4 Windows, 2 of those very small ones, he asked how much I could afford and then adjusted the...
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1.2
#1031070
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Lies, cheating, stealing (my money) and leaving damage (wooden sill and aluminum siding) to a home that they knew were were putting on the market for sale as soon as the windows went in. 3 times (and three months) is not a charm when Castle can't get the type of window...
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Anonymous
Anonymous

There windows are not energy star

Anonymous
James J

I got Castle Windows and got the energy star tax break

1.0
I didn't like
  • Awful from the bottom up
#1010927
Reply to reviews
I am a customer in Maryland. Terrible experience. Windows *** and staff in Mount Laurel do not know what they are doing. Got the run around with scheduling and finally got a great guy to come out and repair the situation. The only person who knew what he was doing. He...
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Anonymous
Anonymous

Why did you ask installer to remove shoes and what is wrong with someone wearing a scarf?

#1003668
Reply to reviews
We had a door replaced by Castle Windows at a very high cost and now 2 years later they are still harassing me with sales calls disregarding my please to stop calling and refusing to even hang up. I told them I wasn't recommending them and was going to post bad reviews...
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#1002593
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Ask for Mr. Vince Cardone. Most excellent! Castle from Mt Laurel, NJ by way of Mechanichsburg PA completely botched our install on 22 November 2016. 19 windows scheduled, but only 15 got hung. Five of those got re-hung that day, four hoppers never installed, wall and...
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#1001012
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Contact Castle Windows

Headquarters Address:
Castle Windows
109 Gaither Dr. Unit 309, Mt Laurel, NJ 08054 17 Brenneman Circle Suite A Mechanicsburg ,PA 17050
Mt Laurel, NJ NJ 08054
Phone:
(800) 360-4400
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Update: today, 1 year later, I got a call from Castle, Chris, asking if their was anything he could do to make things right and take down my post. He said, I have kids I need to feed them and thought you would have a good heart and take it down. NO WAY. I told him...
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Anonymous
Anonymous

Castle window don't honor they contract of life time repair and replacement. My lock is broken. They refuse to repair it saying I'm not a customer with them anymore and they d...

1.0
I didn't like
  • Pushy
  • Continual lies
#1000712
Reply to reviews