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Lies, cheating, stealing (my money) and leaving damage (wooden sill and aluminum siding) to a home that they knew were were putting on the market for sale as soon as the windows went in. 3 times (and three months) is not a charm when Castle can't get the type of window...
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Anonymous

Anonymous There windows are not energy star

Anonymous

James J I got Castle Windows and got the energy star tax break

1.0
I didn't like
  • Awful from the bottom up
#1010927
Reply to reviews
I am a customer in Maryland. Terrible experience. Windows *** and staff in Mount Laurel do not know what they are doing. Got the run around with scheduling and finally got a great guy to come out and repair the situation. The only person who knew what he was doing. He...
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Anonymous

Anonymous Why did you ask installer to remove shoes and what is wrong with someone wearing a scarf?

We had a door replaced by Castle Windows at a very high cost and now 2 years later they are still harassing me with sales calls disregarding my please to stop calling and refusing to even hang up. I told them I wasn't recommending them and was going to post bad reviews...
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Castle Windows Window Warranty Review

#1023570
1.0
Castle window don't honor they contract of life time repair and replacement. My lock is broken. They refuse to repair it saying I'm not a customer with them anymore and they don't have me on file anymore. I would have to pay for service and parts.
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Castle Windows Door Installation Review

#1002750
Front entry door installed,draft bottom of door and install a mess. $2,300
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Refuses To Refund Money Review

#1002539
1.0
Castle windows refuse to refund my down payment money
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Castle Windows Door Review

#1000080
2.4
My backdoor which I was told was insulated is freezing cold and letting cold air in. Also the rep can here knowing he had been bitten by bed bugs in a motel. My house is infested. I spoke with someone last week who said he would get the issue taken care. Still waiting for a call
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Ask for Mr. Vince Cardone. Most excellent! Castle from Mt Laurel, NJ by way of Mechanichsburg PA completely botched our install on 22 November 2016. 19 windows scheduled, but only 15 got hung. Five of those got re-hung that day, four hoppers never installed, wall and...
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Update: today, 1 year later, I got a call from Castle, Chris, asking if their was anything he could do to make things right and take down my post. He said, I have kids I need to feed them and thought you would have a good heart and take it down. NO WAY. I told him...
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Anonymous

Anonymous Castle window don't honor they contract of life time repair and replacement. My lock is broken. They refuse to repair it saying I'm not a customer with them anymore and they d...

1.0
I didn't like
  • Continual lies
  • Pushy
#1000712
Reply to reviews
We had our windows done by Castle Windows two years ago. We were charged a little more than $5000 for a whole house. My grandmother needed her windows done, so I recommended them. They quoted her almost $13000 for less windows than were done for my house. Of course, I...
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I had Castle install a rear door. The tech came out and installed the door. It was getting dark when he finished the door and said he would be back the next day to finish up. Next day, no show. I looked at my awning and it was dented because the screen door slammed up...
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Castle Windows does not honor lifetime warranty's .It is a joke on the consumer!!..I have used Castle Windows on several of my real-estate properties..Now it comes time to have a repair done according to their lifetime warranty, however I was told that particular...
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I contracted to have a Garden window and 4 small cellar to windows to be installed in one day for $4,500 When they came they did not have the glass shelves for the Garden that I agreed to pay an extra $500. It was agreed with the service rep that the remove $500 from...
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3.2
I liked
  • Workers did thier best but were hampered by corp policy
I didn't like
  • Argumentative
  • Continual lies
  • Customer service is rude
#981497
Reply to reviews

Contact Castle Windows

Headquarters Address:
Castle Windows
109 Gaither Dr. Unit 309, Mt Laurel, NJ 08054 17 Brenneman Circle Suite A Mechanicsburg ,PA 17050
Mt Laurel, NJ NJ 08054
Phone:
(800) 360-4400
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Companies similar to Castle Windows

I tries to get them to honor the warranty on the glass which is discolored and full of moisture. The two reps i contacted both stated that they are not the Castle "The Window people" that sold and installed my windows that there are many companies using the same name...
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