New Reviewer

Horrible experience

We made a deal on the phone. The dealership was hours away. When we arrived they couldn’t find the car! Never found the car! Said one of their employees must have had it, they had no idea who. They located the exact car, different color. We decided to see it. Well, an employee had that too but he was on his way back so we could see it. We SAT. When they brought out the freshly washed scuffed up car, emptied of his personal be,ones it had 3000 miles. The mess was much more involved then this but suffice it to say we took our money and left. This was the most disorganized flaky, rude organization we had ever dealt with. Do not trust them, don’t take a road trip in their word, in fact pass on by! We did the exact same deal with a dealership, Gurley Leep. And they delivered the car.
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ID
#1506394 Review #1506394 is a subjective opinion of poster.
Location
Portage, Indiana
Service
Castle Subaru Customer Care
Cons
  • See narrative
Reason of review
Poor customer service

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