Castle Megastore

The issue is the return/refund, policy going directly to my nearby store after have purchased 6 DVDs, then informed one of the sales Associate and Assistant a few days later 6 dvds was a mistake and I would like to only keep 1 dvd and return 5 for a refund sales associate declined and told me to that will not accept it as in it is done through corporate online that deal with returns/refunds. Sales Associate and Assistant told me this.

I throughly explained the Other 5 dvds are not even opened and are still sealed as they were when they was on the shelf for display. They still declined.

So I reached out to corporate from Email, customer service and got a different response they do not except Returns/refunds once the receipt is final thats it but will accept a return if customer is unsatisfied due to disc being unplayable. In my opinion change your policy if you accept returns or refunds update it otherwise its not fair getting tricked or lied to.

I have the receipt. I emailed the factory it comes from because that's what they told me to do.

I went back to Castle Boutique and they told me to do that. They wrote back to me saying that I had to go through you guys. I don't know why, but they told me it's got a year's factory warranty on it. They don't want to do anything about it, so now I'm getting back to you guys.

I can send you the receipt. I just want another item or the same one, but I'd rather have a different one because that one doesn't stay charged for some unknown reason. I could go back to the same store and do something.

I have the receipt. I don't know how to send it to you.