Castle Harbor Marina

castle harbor marina needs to wake up they are ridiculous. first off they install ice eaters that spit up oil and die on a regular intervel. secondaly thier electric has so many problems its not uncommon to hear a loud bang from the breakers making you question your own electric bills for authenticy. they charge both me and my girlfriend a liveaboard fee cant you just be happy your getting two slips occupied. their is no internet (it has problems) cable etc. their laundy mat has severeal problems and the main being that it always takes peoples money or cost to much to dry clothes. they tow or threaten to tow peoples cars if they arent up to date with stikers weather operating or not (liveaboards who have only one car and struggling with finances paid for thier cars to be here and shouldnt be bothered with it) thier is no law that says its illegal to to have a car unregstered or tagged believe me i looked. theirs constant smell of diesel around the marina (al most passed out inside my boat one night had to call the fire and rescue to look for the source) they let rules slide with some like grills on boats but for others its easiest to rip it off your hull then to hear them nag- ps no tiki torches. as a person who worked 2 jobs and was never home i didnt like implications from slip neighbors (clans) that i was pumping out or the way that the marina handled that issue or other issues. they have a start *** kinda attitude that wears off on the patrons of thier buisness and gives the marina a grumpy negative attmosphere. a little bit about me and my girlfriend we stay mostly to ourselves but enjoy small talk with neighbors we dont drink etc and we bought boats to live on to enjoy the water and be as peaceful and serene as possible... were good people but i believe boating should be like camping. i mean you wouldnt judge someone at a yellow stone national park or would you say something unless it was nice because your familys thier and your trying to have a good time why would you hear. its the marinas fault thats all i can say

to sum all this up if you just want to have a good time with family etc.. do not come here....... if you do im sorry

Castle harbor marina needs to wake up they are ridiculous. First off they install ice eaters that spit up oil and die on a regular interval. Secondly their electric has so many problems it’s not uncommon to hear a loud bang from the breakers making you question your own electric bills for authentic. They charge both me and my girlfriend a live aboard fee can’t you just be happy you’re getting two slips occupied. there is no internet (it has problems) cable etc. their laundry mat has several problems and the main being that it always takes people’s money or cost too much to dry clothes. they tow or threaten to tow peoples cars if they aren’t up to date with stickers weather operating or not (live boards who have only one car and struggling with finances paid for their cars to be here and shouldn’t be bothered with it) there is no law that says it’s illegal to have a car unregistered or tagged believe me I looked. theirs constant smell of diesel around the marina (almost passed out inside my boat one night had to call the fire and rescue to look for the source) they let rules slide with some like grills on boats but for others its easiest to rip it off your hull then to hear them nag- ps no tiki torches. As a person who worked 2 jobs and was never home I didn’t like implications from slip neighbors (clans) that I was pumping out or the way that the marina handled that issue or other issues. They have a start *** kind of attitude that wears off on the patrons of their business and gives the marina a grumpy negative atmosphere. a little bit about me and my girlfriend we stay mostly to ourselves but enjoy small talk with neighbors we don’t drink etc. and we bought boats to live on to enjoy the water and be as peaceful and serene as possible... were good people but I believe boating should be like camping. I mean you wouldn’t judge someone at a yellow stone national park or would you say something unless it was nice because your family’s their and your trying to have a good time why would you hear. It’s the marinas fault that’s all I can say to sum all this up if you just want to have a good time with family etc.. Do not come here....... if you do I’m sorry

lastly they are scarying the *** out of my girlfriend by telling her if we dont pay (were behind on payments im waiting on a settlement and cannot find suitable work) that theyll take us to court and that dnr would within a week tow us and drop us off in the bay..... mind you we only owe 2000 more for each boat and that includes 2 live aboard fees of 700 dollars(1400 total)

now just a few weeks ago i asked the marina to pay 1 whole slip off and then work on the other and pay it off in two months at the most (i had 2000$) the reply was no i needed to pay both or theyd take us to court. that stopped me in my tracks they are monthly payments that we pay as slip holders and we are 3 months behind im paying 1 whole slip off and then the other shortly after you dont want my 2000$? whatever thats the last straw

I do not think management even cares that they have a problem. I have never seen a business run with such blinders on.

I have no idea who owns this but they must not care either because they never address the management issues. All we want is what we pay for. If this is all we are going to get fine, just make it clear before we sign a contract and drastically cut your prices to reflect the service offered. I am sick of being short changed and being treated like I am a bother for expecting what you say you are giving in your advertisements.

I have been reading reviews on other sites as well as talking to the other slip holders.

They are pretty much all sick of it too. Look up reviews for Castle Harbor Marina and you will see.

I enjoy Castle Harbour. There are wonderful people who dock here and we love gathering to talk about boating and world events.

It is in a good location and while the facility and grounds are not excellent, they are kept well enough for me. They are pet friendly which my cat loves. The channel entrance is well marked. It is a safe harbour.

One note: I do wish they would be sure all of the lighting is working for boater safety.

The entire one side of the pool is blacked out and needs light bulbs changed ASAP. Thank you and happy boating.

Went to pay slip dues and talk to marina staff it was 2:00 and no one was to be found. The marina installed an ice eater this year for me and the whole right side of my boat is covered in ice.

The docks were covered in ice and i almost fell in the bay.

I've been here 5 years and every year their is some problem with the marina management and how they conduct business. this will be my last year for 4000 a year to tie a boat up you expect a little more or well itd be cheaper to more out and not pay all that money

An enclosed area for clients would be nice too. We are leaving CHM because there is no place to spend time with friends unless its during the summer season.

Boating is longer than 3 months. It is a 12 month experience.CHM has a nice pavilion - if the owner/management would add lift up doors (like the Jetty bar has) or enclose half of it, etc. That would be a nice place for the remaining customers who may happen to stay to spend time together.

The only enclosed area is the main office. Of course the employees come before the people who pay and have a place to hang out and watch tv, play computers and sit around.

Very poor customer service. I am sure the office help Daniellee would be able to assist more but Betsee and Fred make it so hard for her to do anything of value.

They threaten her with getting fired if she doesnt play along with their bad behavior.

The marina patrons are working to get as many of us together as we can and vacate the premisses there are so many marinas to choose from we would all rather give our hard earned money to a marina who values the paying clients. Very sad to see such a beautiful marina fall to pieces like this.

CHM needs a manager who can actually manage staff & business. They hire staff and instead of having them ***,sweep,restock or clean they allow them to sit in the office and play computer games and talk.

MUCH to be done and staff just walk around playing follow the leader. We see that corporate is trying at least with updating some items in the bathrooms, allowing the pavilion counter top to be somewhat repaired, repairing some dock boards but there is a long way to go.

Bathroom codes also need changed for client safety. CHM (manager) Betsy's motto is "F#%* 'em "