I will not recommend nobod

The first time I went in for a root canal. I paid the full price. For a half done job. She left some roots in my mouth. I came back a second time for the second doctor to clean up her work. I don't think it's fair to me. I should be comp. I went to a second location. They agreed with me. I m paying double for a half done job. Thank you ! I will not be back to Castle Dental .

User's recommendation: I will nit recommend no customers.

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ID
#3827598 Review #3827598 is a subjective opinion of poster.
Location
San Antonio, Texas

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New Reviewer

DISPUTE OVER CHARGES

My name is Cheryl Simmons. Account #1103-23****. I was a patient at Castle Dental 780 N.W. Broad St. Murfreesboro, TN 37129 My statement claims I owe $1000. This is supposedly for work done last year in July and August. It seems strange that it had taken almost a year to be updated about what I owe. I requested a complete breakdown of charges including dates and dental codes for the procedures. I also have a CIGNA DENTAL DISCOUNT program. # 80450****. Was it applied to these charges? I hope I hear from you soon, and I can get this straightened out. I keep being billed for $1000 with NO UNDERSTANDING as to WHY I supposedly owe this for procedures done1YEAR ago! Also, the dentist is no longer at that office that did the dental work! Thank you Cheryl D. Simmons 1240 Hamilton Dr Murfreesboro, TN. 37129 615-299-****

User's recommendation: Be certain to get a DETAILED treatment plan before having ANY procedures done! Request that charges be sent in a TIMELY MANNER!

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ID
#3750970 Review #3750970 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problem w my care

Update by user Jun 20, 2022

They are blaming me for their mistake

Original review posted by user Jun 20, 2022
Bad Dentle care. My experience was very bad. The fact that I wasnt callback was bad also. The outcome was extremely bad. I am not happy at all as I get my teeth cleaned every three months and I am rigorous about my dental care. The office manager was nice, however, it did not solve my teeth problems. I have paid much money for the service and did not get what I paid for.

User's recommendation: Make sure their promises go in writing. I had a very bad experience with th company in which they are blaming me.

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ID
#3689846 Review #3689846 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Nice staff and so was dentist
Cons
  • Pitiful management
Loss
$750
Preferred solution
Full refund

Complaints

Castle Dental - Complaints
Castle Dental - Complaints
Castle Dental - Complaints
Castle Dental - Complaints
Castle Dental - Complaints
Castle Dental - Complaints
Had to pay for them not making retainer correctly now you can see the difference in quality! I had to pay $300 to put a bar behind my teeth they only put it behind 2 teeth I needed 4 teeth and I had to pay $150 for new bottom retainer so my investment wont go in vain not happy with this place I want my money back!
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ID
#3593198 Review #3593198 is a subjective opinion of poster.
Location
Powder Springs, Georgia
New Reviewer

Claim

Castle Dental - Claim
Castle Dental - Claim
Went in Tuesday got a pulpotomy was told the temp filing would hold too I could get a root canal. Woke up middle of Friday night and the tooth was broken off and now tooth is not able to be saved. No emergency number or after hours number.

User's recommendation: NEVER.

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ID
#3416765 Review #3416765 is a subjective opinion of poster.
Location
Hendersonville, Tennessee
Service
Smilebuilderz Pulpotomy Procedure
Loss
$269
Preferred solution
Full refund

Complaint

I had a 12pm appointment to get a root canal in order to replace a crown that came loose. I was on time and spent about 15 minutes securing financing and signing paperwork. It's now 1:30 pm and I'm still sitting here. A lady who had a 1:00pm appointment came in and has already been taken back. I would walk out and cancel the whole thing but it's one of my front teeth.

User's recommendation: Don't use them for anything major if you're in a hurry. It could just be the Franklin TN location. Hope so.

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ID
#2598313 Review #2598313 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Root Canal and trip to ER

My Daughter went to Castle Dental today for a root canal. Late this afternoon I received a phone call from her husband telling me that they where on the way, in an ambulance, to the ER. Apparently my daughter had choked on one of the "files" that is used during the procedure. I cannot comment on her medical condition as of tonight. However, while in the ER, my daughter in tears, from the pain of the unfinished root canal, my son in law called the Dental Office to see if they could finish the root canal today. He was told by the dentist that no one was in the office at that she would have to wait until the morning. So my daughter will now suffer the pain of an unfinished root canal for 12 hours or more. The pain, which was caused my daughter thru the mistakes of the people at Castle Dental. This lack of concern for their patients is unbelievable, and certainly unprofessional.
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ID
#764796 Review #764796 is a subjective opinion of poster.
Location
Goodlettsville, Tennessee
Reason of review
Poor customer service

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