Unclaimed
Castle Chevy North
300
CLAIMED LOSSES
1
TOTAL REVIEW
New Reviewer
Won't honor my contract
Bought a used 2014 Equinox from Castle North Chev. in Illinois, in 2016. By written contract, and verbal commitment, was told that I would be getting 5 years of free oil changes. After only two oil changes (my car is stored 5 mos. a year) I was told that my last one would be my last "Free" one and the others would be ay 1/2 price. I said I had a contract and the service rep held up a contract already "yellowed" out, saying, "subject to change". Of course, when I signed the contract, it was not yellowed out. This may be legal, but so morally wrong. My question is, "is this decision a corporate one or one from Castle?". If it is from Castle, I will not be purchasing any other vehicle from them or give them any service business. Very poor marketing decision to lose car sales over oil changes. Mary....mjsrep99@***.com
ID
Location
Arlington Heights, Illinois
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Companies Similar to Castle Chevy North
Jones Junction
111 Reviews
“bait and switch on pricing, i got price online that included a eprice discount and a today price...“
BMW South Africa
110 Reviews
“I drive a BMW i3 (fantastic car ) However the useless Bridgestone tires burst when driving through small...“
Conyers Nissan
27 Reviews
“I took my car there to have a diagnosis done for the overheating problem. The people that work there are...“
North Plainfield Nissan
18 Reviews
“I bought my rogue in 2015. One of the selling points was free oil changes and car wash for life of car....“
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
Castle Chevy North