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Castle Chevy North

Castle Chevy North

www.castlechevynorth.com
What is your customer experience with Castle Chevy North?

Castle Chevy North Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Castle Chevy North has 2.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
Mary S Skj
map-marker Arlington Heights, Illinois

Won't honor my contract

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Bought a used 2014 Equinox from Castle North Chev. in Illinois, in 2016.

By written contract, and verbal commitment, was told that I would be getting 5 years of free oil changes. After only two oil changes (my car is stored 5 mos. a year) I was told that my last one would be my last "Free" one and the others would be ay 1/2 price. I said I had a contract and the service rep held up a contract already "yellowed" out, saying, "subject to change".

Of course, when I signed the contract, it was not yellowed out. This may be legal, but so morally wrong. My question is, "is this decision a corporate one or one from Castle?". If it is from Castle, I will not be purchasing any other vehicle from them or give them any service business.

Very poor marketing decision to lose car sales over oil changes. Mary....mjsrep99@***.com

View full review
Loss:
$300
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

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