Casteel Air
Casteel Air Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star from 2 reviews; consumers are mostly dissatisfied and recent recommendations include "Use someone else." and "DO NOT USE THIS COMPANY".
Positive Feedback
One customer had the service fee waived after a poor experience, but positive notes are minimal.
Negative Feedback / Risk Areas
- Repeated complaints about rude customer service and dispatch.
- Technician arriving 2 hours late and inability to provide an estimate online or by phone.
- Reports of exorbitant pricing and a bait-and-switch on repairs and warranties.
Key Takeaways for Future Customers
- Check multiple providers and read Casteel Air reviews before booking.
- Expect potential Casteel Air customer complaints related to pricing, warranty reversals, and customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star from 2 reviews; consumers are mostly dissatisfied and recent recommendations include "Use someone else." and "DO NOT USE THIS COMPANY".
Positive Feedback
One customer had the service fee waived after a poor experience, but positive notes are minimal.
Negative Feedback / Risk Areas
- Repeated complaints about rude customer service and dispatch.
- Technician arriving 2 hours late and inability to provide an estimate online or by phone.
- Reports of exorbitant pricing and a bait-and-switch on repairs and warranties.
Key Takeaways for Future Customers
- Check multiple providers and read Casteel Air reviews before booking.
- Expect potential Casteel Air customer complaints related to pricing, warranty reversals, and customer service.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Frustrated
- - Rude customer service and dispatch.
- - Technician arrived 2 hours late.
- - Quote over $1,000 higher than competitors; no upfront estimate.
After being put through the wringer for hours on end, multiple customer service agents and dispatch agents being rude, the Tech arriving 2 hours AFTER the appointment time frame, and a quote more than $1,000 more than other companies, I sent Casteelair out the door.
I don't buy their reasoning for the exorbitant amount as being better quality parts. After what I was put through, it was downright ridiculous.
I am appalled they were not more efficient with their time AND MINE and it's atrocious that they couldn't give me an estimate over the phone or online.
Because I was so dissatisfied I got the service fee waived.
User's recommendation: Use someone else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBAIT AND SWITCH
- - Provided a repair quote with a 2-year warranty.
- - Ordered a part and scheduled the repair.
- - Then reversed the decision and said a new system was needed.
Additionally, they said anyone who would repair the system is disreputable. So all of you HVAC companies out there who repair an older system, let it be known that Casteel says you are DISREPUTABLE.
They refuse to make the repair to my system. They insist that I purchase a new AC system.
Short story: They agreed and provided quote to repair my AC unit along with 2-year warranty, ordered part, scheduled repair, then reversed their decision and told me I needed to buy a new system because the Service Manager said he knew what was best for me. Yeah, taking my money.
- Bait and switch
Preferred solution: Full refund
User's recommendation: DO NOT USE THIS COMPANY
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Yes, Casteel gouges on the payments. I paid $176.00 dollars on my account.
They took $120 and put it towards interest.
We were not told about this when we got the product. We are seeking legal matters.