New Reviewer

Phoenix - Royal Palm Travel - A BIG SCAM

My husband and I were also taken by Royal Palm (Scam?) Travel this past weekend. They are now in Galleria Tower One, having shut down operations as Phoenix Travel in Galleria Tower Two earlier this summer. I'm interested in hearing if anyone has been successful in getting a FULL refund vs. being taken for the "processing" and "restocking" fee. I'm actually considering going there in person and warning other naive people as they arrive for their presentation if there is no other way to dissuade this firm from their very questionnable business processes! Ann, you seemed to finally succeed in getting a refund--any tips you can share? I have determined that Hines Limited Partnership is the property mangagement firm for Galleria Towers and am also going to approach them about their tennant! Marcy
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1 comment
#44288

Royal Plam Travel ignores U.S. law and continues to place unwanted and unsolicited telephone calls. Complete ***

ID
#135493 Review #135493 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$1073

Travel Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.

Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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