Cassanos
Cassanos Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 2 customer reviews; consumers are mostly dissatisfied. Price level is medium. Good pizza noted but repeated issues with customer service, refunds, and third-party delivery create frustration.
Key Takeaways for Future Customers
- Check your order before leaving and be prepared to contact DoorDash for delivery order issues.
- Expect medium pricing and inconsistent service quality despite decent pizza.
- Consider avoiding third party delivery based on recent Cassanos reviews.
Negative Feedback / Risk Areas
- Missing items and runaround on refunds.
- Slow or inattentive staff and rude conduct, including alleged racism.
- Poor handling of discounts and special offers; recurring Cassanos customer complaints about service.
Positive Feedback
Reviewers consistently mention the pizza itself can be good even when service and order accuracy fail.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 2 customer reviews; consumers are mostly dissatisfied. Price level is medium. Good pizza noted but repeated issues with customer service, refunds, and third-party delivery create frustration.
Key Takeaways for Future Customers
- Check your order before leaving and be prepared to contact DoorDash for delivery order issues.
- Expect medium pricing and inconsistent service quality despite decent pizza.
- Consider avoiding third party delivery based on recent Cassanos reviews.
Negative Feedback / Risk Areas
- Missing items and runaround on refunds.
- Slow or inattentive staff and rude conduct, including alleged racism.
- Poor handling of discounts and special offers; recurring Cassanos customer complaints about service.
Positive Feedback
Reviewers consistently mention the pizza itself can be good even when service and order accuracy fail.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sassenage, Auvergne-Rhône-Alpes
Upset about missing food item and no one what's to fix the error
- - Grilled Chicken Salad was missing.
- - They were told to contact DoorDash for a refund and feel they were given the runaround, losing salad and money.
I placed my order, but my Grilled Chicken Salad was missing. I called the local Cassanos and asked for a refund.
However, because it was ordered through DoorDash, I was told that I would have to call them.
Why the run around? They messed up and now I'm out my salad and money.
- Good pizza
- Do not help fix an issue
Preferred solution: Full refund
User's recommendation: No third party delivery
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Middletown, Ohio
Customer service, was awful, pizza was terrible
- - Arrived; waited ~10 min and 25 min for order; pizza toppings centered, no edge toppings or extra cheese; pie-cut; sandwich bread hard; $34 wasted.
So this afternoon 7/16/23 @ approximately 3:15 i decided to go order a pizza and sandwich for myself and my fence so to start my Daughter and I waited 10 minutes before anyone even acknowledged us being in the restaurant ( I told them I was getting ready to place my order on line ) we were finally able to order then they said it would be 25 minutes for my order to be ready so when I finally got my order and got home I had ask for a large hand tossed with extra cheese pepperoni, sausage, black olive and mushrooms also ordered a club sandwich well the toppings on the Pizza were all in the center of the pizza nothing out to the edge no extra cheese no mushrooms no sausage the bottom of the pizza looked like it had been cooked on a dirty pan the bread on the sandwich was hard and the pizza was cut in pie shape not the small square that cassano is known for to say the least we were extremely disappointed in the quality of food and service we actually ate one pice of the pizza and threw it out, so 34.00 thrown out such a disappointment 
very hungry in Middletown Verity Avenue
- Bad bad bad
Preferred solution: A complete new order the way it was originally ordered fresh and hot
User's recommendation: Check your order before leaving, if they don't wait on you in the first few minutes the really aren't worried about you or your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrison, Ohio
Racism
- - Customer waited long for pickup and sought an $11 refund.
- - Corporate told me to collect the money; 10¢ shortchange and racist remarks by manager Ron.
i pulled up to pick up a pizza that i ordered gave the employee my money and after waiting an extended amount of time i asked for my 11 dollars back but was told we dont do refunds then after i called corporate they told me to go get my money so when i went to go get my money the employee seem to have an attitude and tried to short change me 10 cents but i refuse the short money because i was suppose to get a full refund but i was wondering why the employee was so comfortable being a jerk and that was because the manager ron condoned that type of attitude talking to me like blackboy you better take what we give you and making me out to be the villian when all they had to do was give me what i was owed but instead thinking i am some black person that dont know any better and they can treat me however they wanted to i had not had pizza from there in about a year but they used to be packed with customers now the place was empty maybe because you probably can not get away with racism in a half black neighborhood
Preferred solution: Apology
User's recommendation: keep going elswhere
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