Casper Reviews

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Original review updated by user Nov 12, 2021
Casper - Give us A Chance to Ghost You There are a lot of mattress companies out there. My experience says pick any of them other than Casper. I could write a lot but will be brief. First experience: ordered from Casper but ONLY after being assured they would be able...
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ID
#3059838 Review #3059838 is a subjective opinion of poster.
Location
Wallingford, Connecticut
Pros
  • Decent mattress
Cons
  • Purchase major headache
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Deceptive Practices

Advertised bundles (matt, protector, foundation and frame). Bought for daughter as gift. All that arrived was protector. NO WHERE DID it as all shipped separately. Sent email, NO RESPONSE. Notified of 2nd shipment, called to see if it was everything and told no it all ships separately! Now have to take more time off UNPAID. Spoke to Cut Svc Supervisor JOSH who basically said "Tough SH_T" not his problem.DdoDdonD

User's recommendation: Go elsewhere!!!! DO NOT BUY!

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ID
#2596475 Review #2596475 is a subjective opinion of poster.
Cons
  • Fraud about delivery and deceptive business practices
Loss
$200
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Best Mattress Topper EVER

I tried 3 different stores with GREAT reviews for mattress toppers. Casper wasn't reviewed as well. Perhaps people pay for reviews as the ones from other company were: 1) Dirty. Dirty. Dirty and didn't look like a mattress pad. 2) A pad that was rubbery like the stuff in car seats from the 60s 3) Alternative down: flattened like a pancake I was expecting the same from Casper. Just about had given up. But this was 3 inches, w layer, first layer Dunlop latex, second layer memory foam and 3rd layer, not sure. Made a rock hard HORRIBLE mattress purchase a dream of comfort. Enough support and memory without any of that memory foam sink in. Ever grateful. Not cheap, but not as expensive as others. And no smell out of the box and no waiting for it to expand. Just poof and time for bed. Yay. Sleep.

User's recommendation: Done waste your time with other toppers. Wish I had bought their bed.

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ID
#2403336 Review #2403336 is a subjective opinion of poster.
Location
South Burlington, Vermont

Misinformation

I filed a greatly abbreviated version of my complaint a few days ago. My concern now stems from the "Pissed Consumer" website, specifically their legal notice that they may change or modify complaints. Therefore, I am not sure if they are a paid consulting firm to de-escalate problems and protect corporations such as casper. Reaching the front office of this corporation is not possible and indicates that firewalls are in place to protect the company. I am not sure if this complaint system is such a firewall.

User's recommendation: Do not believe Casper reps - they have untold numbers of backorders.

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1 comment
#2071694

Listen Up- Do your research!!!

ID
#2400130 Review #2400130 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
New Reviewer

Misinformation regarding King Mattress Foundation Back-log

I purchased a King Wave mattress and paid for the mattress and foundation at the store. I took the 150 lb. mattress home in my vehicle and was promised that the king foundation would be delivered within the week. Later we received a message of a back-log and that they will begin shipping those foundations on February 19, 2021!. Today, January 27, 2021, I learned from the company that the back-log was over 800 nationwide. I would have selected a different mattress company had this foundation delivery date not been misrepresented.

User's recommendation: Make sure your mattress company can timely deliver all paid for items.

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ID
#2397628 Review #2397628 is a subjective opinion of poster.
Service
Mattress And More Customer Care
Cons
  • Misinformation re foundation delivery-disruptive box in home
Loss
$450
Preferred solution
Deliver product or service ordered

One of the adjustable beds has stopped working

Hi My order number was R05127**** One of the adjustable beds has stopped working, it will not do anything. I have 2 of the beds and pressed the reset button. This is under the bed on the power lead. I have changed the battery's on the remote and used another socket that i know works. The bed isnt responding to any of the remotes buttons. The bed has a label with NU202U 127780C180038

User's recommendation: The customers service is at best awful.

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ID
#2237220 Review #2237220 is a subjective opinion of poster.
Location
Stoke On Trent, England
New Reviewer

Beware

I received a charge to my credit card from Casper. com for 29.50 which I did not make. This charge came through from TECHOMNI HONGKONG. When I called customer service they could not take any information from me over the phone. Said I had to screen print the charge and all info to them. I am not computer savvy so I am trying to figure this out. I always thought customer service was all about making things easy for the customer. So much for that line of crap.
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1 comment
#1795476

Just dispute the charge with your card company. Do so now.

ID
#1744148 Review #1744148 is a subjective opinion of poster.
Cons
  • Charged for item i did not purchase
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

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