CaskCartel Com
CaskCartel Com Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CaskCartel Com has a 1.8 star rating from 3 reviews and largely negative sentiment; recent CaskCartel Com reviews advise "Don't buy from them" and "AVOID DOING BUSINESS WITH CASK CARTEL."
Key Takeaways for Future Customers
- Expect shipping delays and tracking issues when ordering from this site.
- Carefully confirm product descriptions to avoid receiving wrong items.
- Be prepared to escalate if you need refunds or dispute charges; customer service may be unresponsive.
Negative Feedback / Risk Areas
- Repeated reports of nondelivery, misrouted packages, and poor order fulfillment.
- Customers cite refusal of returns and problems obtaining refunds, reflecting common CaskCartel Com customer complaints.
- Poor customer service responsiveness and allegations of misleading listings and billing issues.
Positive Feedback
Reviewers noted product variety and location options as the most valued aspects, though price level is reported as high.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CaskCartel Com has a 1.8 star rating from 3 reviews and largely negative sentiment; recent CaskCartel Com reviews advise "Don't buy from them" and "AVOID DOING BUSINESS WITH CASK CARTEL."
Key Takeaways for Future Customers
- Expect shipping delays and tracking issues when ordering from this site.
- Carefully confirm product descriptions to avoid receiving wrong items.
- Be prepared to escalate if you need refunds or dispute charges; customer service may be unresponsive.
Negative Feedback / Risk Areas
- Repeated reports of nondelivery, misrouted packages, and poor order fulfillment.
- Customers cite refusal of returns and problems obtaining refunds, reflecting common CaskCartel Com customer complaints.
- Poor customer service responsiveness and allegations of misleading listings and billing issues.
Positive Feedback
Reviewers noted product variety and location options as the most valued aspects, though price level is reported as high.
Media from reviews
Turn one complaint into a collective action
Delivery
I placed my order on Nov 30 and here it is 12/11 and being bounced around from caskcartel to fedex and still no product.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchase an item number 081900****920232****300. Which I didn't received it the bacardi rum. When I order the item it suppose to come to my mailing address. Which is 871 king arthurFayetteville.
- - Order not delivered; shipped to 2057 Skibo Dr by mistake.
- - Refund or redelivery to correct address; contact 336-666-****.
When I purchase the bacardi rum from your company. I never received it that order.
It didn't even come to my mailing address. It went to 2057 skibo dr Micheal store. Why did your send it there. I gonna send it back so I could get refund back into my account.or called ups to send it to my address .
Cynthia henderson.
871 king arthur dr . Fayetteville. N.
C.28314.
Or contact me at this contact I sending you. 336-666-****
Preferred solution: Full refund
Ordered what I believed was a case for 150.00. Received one bottle in March.
Fraudulent website and confusing. Felt they offered a case (my understanding 12 bottles) clicked on for $149.99. Received one bottle skinny girl
User's recommendation: Don’t buy from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait & Switch, refused return and credit for wrong product
- - Ordered Glenlivet 18; received 40 ABV instead of 43 ABV.
- - Return refused; dispute charge with bank.
- - BBB complaint filed.
- - No contact after months.
Cask Cartel has refused to accept return and responsibility for their error. They are now disputing my banks merchant dispute with them.
I am in the process of filing a formal complaint with my State Attorney General for Cask Cartel's abuse of consumer rights and fraudulent business practices.I am committed to stop this business from continuing their false advertising and lies in describing one product and shipping another then refusing a return. They have failed in the most basic sense to be honest and reputable. They have consistently lied in writing.
Their customer services practices are deplorable. DO NOT DO BUSINESS WITH THIS COMPANY.
Other than a politically correct response to a BBB complaint no action has been taken by Cask Cartel.A formal complaint with the State Attorney General has been filed alleging consumer rights violations, bait and switch practices, and failure to initiate appropriate actions at the request of customer.Complaint was filed with Bank for credit card purchase alleging incorrect product was delivered and did not match either the description or the image depicted on their web site. Cask Cartel failed to respond.
After placing the order I followed up with an email stating that I DO NOT WANT the 40 ABV product. Customer Service responded, acknowledged that I ordered the 43 ABV version and proceeded to place the order. After weeks of delays what I got was exactly what I said I did not want, the 40 ABV version. I immediately contacted them and they are refusing to accept a return.
I have disputed the charge with my bank. I am writing letters to BBB and to the State Attorney General for fraudulent business practices. AVOID THIS COMPANY! The are not reputable and will deceive, lie and then refuse a refund for an item that was not ordered.
This company obviously has a history of deceit and poor customer service.
What I have experienced goes beyond that to a point that I believe they broke the law. I have already filed the BBB complaint. I am considering filing a complaint with the State AG depending on the result of the BBB complaint. I will not sit by and let them continue to do this to consumers.
There is also a YouTube complaint about them and it looks like most people just accept inadequate restitution from them after wrong product is shipped.
After months, Cask Cartel has not contacted me. On BBB they supplied politically correct statements but took no action whatsoever.
Avoid this web site.
Cask Cartel is not a reputable business and their business practices are skirting on illegal. Buyer beware!
- Poor customer service
- Fail to refund after sending wrong product
- Bait & switch
Preferred solution: Full refund
User's recommendation: AVOID DOING BUSINESS WITH CASK CARTEL
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