Casei Reviews

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Never would order from them. They give you a hard time to return the item

I purchased a wig from cassce. When I received the wig the color was darker and was too much hair and too big for me. When I contacted them several times. They said they would send me coupons and that I should give the wig to a family member or friend there site sad to contact them if you want to return the item and now they are just giving me the run around poor customer service and the return address shows it came from California but it came from China and they told me not to return to the address on package. I will never deal with this company again. BE aware.
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1 comment
#1748247

This "WIG COMPANY" located in China, misrepresents their products. Wonder how actress Rachel Welch would like seeing her face in a beautiful wig on their web page.

I ordered said wig. I arrived flattened out in a bag. No paper on care whatsoever. Fibers falling from the cap.

I took a photo of myself wearing the wig and emailed it to their "customer service" rep. What a joke.Rep told me twice they'd have to check with their source. Source is in China. Cassce doesn't care.

I expected a it more quality that some fibers hanging from a cheap lace cap. Tonight I got another email stating. Hello there, Thanks for your mail. Now we only have this kind of item, and all items were delivered by (to) you.

Since this parcel took some time to arrive at your hand so we really hope you can keep it. If you have any further question, just let us know. I wrote again, I want a refund and an address to return the piece of junk. Told them I plan to send info to PayPal on this company.

Shame on me for not reading reviews to start with. Patsy C.

ID
#1649146 Review #1649146 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Customer service not helpful
Reason of review
Return, Exchange or Cancellation Policy
Loss
$27
Preferred solution
Full refund

STAY AWAY FROM THIS COMPANY

it's all a scam i bought a wug from them and it looks way different from what I ordered.
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ID
#1431799 Review #1431799 is a subjective opinion of poster.
Location
West Palm Beach, Florida
New Reviewer

This company is a rip off I order 3 wigs April 4 2018

I haven’t gotten them yet. Don’t have any way to get in contact with them just to write this review hoping that they will get in contact with me. Stand by your product an give me what I paid for don’t just steal my hard earn money. I’m very disappointed in this company u can reach me at Jeanette donner@***.com
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ID
#1400860 Review #1400860 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

What kind of fakery is this???

As you all know the wigs on the site look absolutely beautiful. Not so much when they arrive. I initially thought they had sent the wrong wigs, yes wigs, I purchased four of them. Well I attempted to return them and there was never any contact back from the company. Again, I reached out to them hoping to get a refund and to send this stuff back to them. Not a word has come from their company. Glamorous human lace Wig STRAIGHT / BLACK / 10" Glamorous human lace Wig STRAIGHT / BLONDE / 10" GLUELESS FULL LACE WIG BODY WAVE 16" FLUFFY CURLS 100%(Normal) The company stated on their website that they will refund if you are not happy. They never said if you can catch them. They will not respond to any request.
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ID
#1391801 Review #1391801 is a subjective opinion of poster.
Location
Dearborn, Michigan
Cons
  • No response from the company
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund

Oder hair never came my money gone

Fake scammer Thieves Don’t Oder wigs from this company Dead
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ID
#1373312 Review #1373312 is a subjective opinion of poster.
Location
Berlin, Berlin
New Reviewer

Poor quality product and unfilled order

I placed three (3) orders with this company in July 2018, to date September 13, 2018 I have only received two (2) of the items I order. Of the two (2) items received neither is as described/pictured on the site. Items were described as being 100% human hair instead I got 100% synthetic. I have emailed and message these people on numerous occasions; no response have been received. They are operating a SCAM people avoid them. They are quick to give you coupons to complete you purchase but not to resolve any issue you have. Customer service is very poor. SCAMMERS PEOPLE STAY FAR FROM THIS MERCHANT. Order Details OrderDate Payment StatusFulfillment StatusTotal C29488July 16, 2018Paid Unfulfilled $49.50 C29457July 15, 2018Paid Unfulfilled $49.50 C28504July 04, 2018Paid Unfulfilled $49.50
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1 comment
#1569822

I bought 3 wigs. Worst wigs I have ever seen in my life.

Please dont buy from this site. What they are selling is not what you will receive. Sending them back is just as worse as you have to show where it is damaged. It's not damaged it's just not what you are selling so it's WRONG.

So therefore I've added them to my daughters toy box.

Lace wig my *** A wig with NO lace its a rubber piece and not a clip the first. Shut this Korean mess down.

ID
#1354814 Review #1354814 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$149
Preferred solution
Full refund

Bad and fake

Bought hair wasnt what i ordered send the hair back until today cant get my money. They are scamers
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ID
#1350273 Review #1350273 is a subjective opinion of poster.
New Reviewer

Wrong product/Terrible customer service

Casei - Wrong product/Terrible customer service
Casei - Wrong product/Terrible customer service
Casei - Wrong product/Terrible customer service
I ordered the Swiss Silk base lace natural straight wig. What received is not what i ordered. There was no lace on the wig at all. The "lace" that was provided was some kind of rubber material and it was only in the middle of the wig. I contacted them 3 times requesting my money back or that they send me the correct item, but i never got a response back. This company is total BS.
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ID
#1325117 Review #1325117 is a subjective opinion of poster.

Casei Store Bait & Switch False Advertising Scam

Recently, my daughter ordered their "blonde hair for brown girls" so-called wig and it was BEYOND a hot mess. This piece of trash was supposed to be a lace front, which it TOTALLY WAS NOT and the overall quality of this excuse for a wig was SO CHEAP! This thing looked like a generic halloween costume wig. Plus on top of all this the product came from China evem though on their website they advertised like they were located in the U.K. I think it is so funny how they had to lie about something as simple as where the product shipped from, because they know they are mailing their customers ABSOLUTE CRAP MERCHANDISE. Also, when I tried to post an honest review on their website and Facebook pages it did not post, and is set up to reject negative reviews about the poor quality of their wigs. However, if you look at the reviews that are on their pages (which truthfully I believe their employees post) every comment is positive praising the company for something they just DO NOT deliver to their customers. Personally, I would WARN ANYONE AND EVERYONE I KNOW NOT TO BUY WIGS FROM THIS COMPANY UNLESS THEY HAVE MONEY TO WASTE.
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ID
#1324073 Review #1324073 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

CASEI-STORE WIGS- SCAMMERS!

A huge scam this Casei-Store! They lie that they are a company in the UK, but of course they are Chinese just taking the public for a ride. They simply don’t exist! They hook unsuspecting customers most via Facebook! DONT DEAL WITH THEM IN THE SLIGHTEST! SCAMMERS!
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1 comment
#1525345

So true. It took me forever to get the wig and when i finally got it, it was something totally different to what i ordered.

I ordered a lacefront and there was no lace on it. It looks horrible and sheds like crazy. They false advertise. So pissed.

Never buying anything from facebook ever again. Ppl beware.

ID
#1293423 Review #1293423 is a subjective opinion of poster.
Reason of review
Bad quality

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