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Loans and Mortgages Company Case Study

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The number of negative reviews has decreased

chat icon 88%

The number of company responses has increased

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The number of anonymous reviewers has decreased

Client’s Name
Client’s Niche

Loans and Mortgages. Organization offers a wide range of different discount tariffs such as reduced rates policy, individual payments terms, no payment penalties policy etc

Type of contract
Plus Plan client 2016 – till now

Project Goals

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    Monitor

    Monitor negative reviews and respond to them right away

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    Improve

    Increase business presence and attitude to consumers

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    Match

    Effectively locate and match authors of reviews in the company’s database

Solutions

  • Real-time review alerts

    As a Plus Plan subscriber company received real-time alerts once a new review about their business came in and was able to send a private message to a poster. The company also received weekly reports with reviews, comments, questions and calls submitted within a past week.

  • Verification badge

    We placed a special “Verified account. Company monitors its reviews” badge above the company dashboard on Pissed Consumer. Each company’s response has “Rise Credit response” badge on it.

  • Access to the contact information and private messenger

    The company was given the access to the contact information of reviewers such as their full name, email and phone number. The company used private messenger to contact reviewers directly.

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Results

More trust in the company

The company improved its business presence so that consumers and regular visitors to Pissed Consumer review platform would see that the top priority of this company is to handle consumers’ concerns.

Personal approach to customers

The reviewers received faster assistance and more personal approach from the company which encouraged them to come back and update, re-rate or mark their reviews as resolved.

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