Loans and Mortgages Company Case Study
46%
The number of negative reviews has decreased
88%
The number of company responses has increased
37%
The number of anonymous reviewers has decreased
Loans and Mortgages. Organization offers a wide range of different discount tariffs such as reduced rates policy, individual payments terms, no payment penalties policy etc
Project Goals
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MonitorMonitor negative reviews and respond to them right away
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ImproveIncrease business presence and attitude to consumers
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MatchEffectively locate and match authors of reviews in the company’s database
Solutions
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Real-time review alerts
As a Plus Plan subscriber company received real-time alerts once a new review about their business came in and was able to send a private message to a poster. The company also received weekly reports with reviews, comments, questions and calls submitted within a past week.
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Verification badge
We placed a special “Verified account. Company monitors its reviews” badge above the company dashboard on Pissed Consumer. Each company’s response has “Rise Credit response” badge on it.
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Access to the contact information and private messenger
The company was given the access to the contact information of reviewers such as their full name, email and phone number. The company used private messenger to contact reviewers directly.
Results
The company improved its business presence so that consumers and regular visitors to Pissed Consumer review platform would see that the top priority of this company is to handle consumers’ concerns.
The reviewers received faster assistance and more personal approach from the company which encouraged them to come back and update, re-rate or mark their reviews as resolved.
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