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Gift Cards, Rewards and Cashbacks
Company Case Study

chat icon 74%

The number of company responses to reviews has increased

star icon 3.0

The company's rating continues to grow, starting from 1.7

check icon 7%

The number of resolved problems has grown

Client’s Name
Client’s Niche

Gift Cards, Rewards and Cashbacks. The company is a mobile shopping platform that rewards shoppers for buying the brands they love. The Fetch Rewards app gives users the easiest way to save on everyday purchases by simply scanning their receipts.

Type of contract
Bronze Plan client 2022 – till now

Project Goals

  • icon view
    Monitor

    Monitor negative reviews and respond to them in a timely manner

  • icon increased
    Improve

    Improve the company rating on Pissed Consumer

  • icon users
    Show

    Show other visitors that The Client is working with complaints and help their customers

  • icon analise
    Analyze

    Analyze performance using the key metrics provided by PissedConsumer.com

Solutions

  • Real-time review alerts

    As a Bronze Plan subscriber, the company received real-time alerts once a new review about their business came in. The company also received weekly reports with reviews, comments, questions and calls.

  • Verification badge

    We placed a special “Verified account. Company monitors its reviews” badge above the company dashboard on Pissed Consumer. Each company’s response has a “Response” badge on it.

  • Access to the contact information

    The company was given access to the contact information of reviewers such as their full names, emails and phone numbers.

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Results

Negative reviews under control

It became easier for a company to work with negative reviews online.

More trust in the company

The company business profile looked more credible and posters may expect a better resolution process. Visitors to Pissed Consumer review platform were able to see that the company takes online reviews seriously and care about its customers.

More customer understanding

The company got a full picture of their performance and what they could do better to satisfy their customers.

Improved performance

The company covered more than 74% of reviews with their responses. The rating has increased from 1.7 to 3.0.

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