Financial Services Company Case Study
46%
The number of negative reviews has decreased
88%
The number of company responses has increased
37%
The number of anonymous reviewers has decreased
Financial Services. The company is a global payout platform and allows businessmen to engage partners as well as service providers from all over the world. The payment system was created to make the world of commerce easier.
Project Goals
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MonitorMonitor negative reviews and respond to them right away
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ImproveIncrease business presence and attitude to consumers
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MatchEffectively locate and match authors of reviews in the company’s database
Solutions
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Real-time review alerts
As a Bronze Plan subscriber company received real-time alerts once a new review about their business came in. The company also received weekly reports with reviews, comments, questions and calls.
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Verification badge
We placed a special “Verified account. Company monitors its reviews” badge above the company dashboard on Pissed Consumer. Each company’s response has a “Response” badge on it.
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Access to the contact information
The company was given access to the contact information of reviewers such as their full names, emails and phone numbers.
Results
The company improved its business presence so that consumers and regular visitors to Pissed Consumer review platform would see that the top priority of this company is to handle consumers’ concerns.
The reviewers received faster assistance and more personal approach from the company which encouraged them to come back and update, re-rate or mark their reviews as resolved.
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