The number of positive reviews has increased
The number of negative anonymous reviews has decreased
The company's rating continues to grow, starting from 1.9
Testimonials are collected from real customers and continue to be published
Protected by the Non-Disclosure Agreement
Equipment. The company is an industry-leading provider of ignition interlock devices
Reduce number of negative anonymous reviews
Improve number of positive reviews and the company rating
Speed up identifying and matching of consumers’ personal data
Improve communication process between company and its customers
Reduce traffic to their page on PissedConsumer.com
Custom review submission form
We optimized the review submission form to encourage customers leave their valid contact information. We activated an additional validation feature to verify the reviewers.
We asked The Client to cover existing negative reviews with their responses. Activated “testimonial” feature for the client to collect more positive feedback from their customers. Customers were invited to re-rate and mark their reviews as resolved with the “two-way notification” feature.
Custom field and delay of review publication
We added an additional custom field to the review submission form to collect specific information from customers and track it in the Client’s database. Activated review publication delay for the company to be able to address the poster’s issue first and then publish their review along with the company’s rebuttal.
Weekly, bi-weekly and annual reports
The Client received weekly, bi-weekly and annual reports with the reviews’ sentiment analysis as well as his overall performance on PissedConsumer.com.
We Customized Metadata for the first page of review listing to push the negative content down. The Client covered most of the reviews with their rebuttals which allowed us to block comments section to prevent future negative commenting.
The number of negative anonymous reviews decreased by 25%.
The level of customer service satisfaction has significantly improved. The company was able to analyze their performance and take appropriate measures to prevent any future issues their customers faced previously.
Number of positive reviews has increased by 27.7%. We published more than 90 testimonials and the company rating has increased from 1.9 to 3.0.
The average number of page views decreased by 68.7% (from 41,659 to 28,613). It means that it was harder to find the Client’s page on Pissed Consumer or as soon as people visited the Client’s page on Pissed Consumer, they understood that the Client was working with customers and strived to resolve their issues
The Client was able to faster locate their customers and address their concerns before the review even was published.
Testimonial by Company
We chose the package we have based on the priority of helping customers resolve their issues, while also identifying the challenges from an online reputation standpoint when potential customers could be researching our company on various search engines. I would say that we are satisfied with the services that we receive in our current package, and that we use most of the features available… We do like that we can add testimonials to our page, advertisements, and that our rebuttals mask the original review…