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Cash Services Company Case Study

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The number of negative reviews has decreased

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The number of company responses has increased

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The number of anonymous reviewers has decreased

Client’s Name
Client’s Niche

Cash Services. The company is a global payout platform and allows businessmen to engage partners as well as service providers from all over the world. The payment system was created to make the world of commerce easier.

Type of contract
Plus Plan client 2020 - till now

Project Goals

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    Monitor

    Monitor negative reviews and respond to them right away

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    Improve

    Increase business presence and attitude to consumers

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    Match

    Effectively locate and match authors of reviews in the company’s database

Solutions

  • Real-time review alerts

    As a Plus Plan subscriber company received real-time alerts once a new review about their business came in. The company also received weekly reports with reviews, comments, questions and calls.

  • Verification badge

    We placed a special “Verified account. Company monitors its reviews” badge above the company dashboard on Pissed Consumer. Each company’s response has a “Response” badge on it.

  • Access to the contact information

    The company was given access to the contact information of reviewers such as their full names, emails and phone numbers.

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Results

More trust in the company

The company improved its business presence so that consumers and regular visitors to Pissed Consumer review platform would see that the top priority of this company is to handle consumers’ concerns.

Personal approach to customers

The reviewers received faster assistance and more personal approach from the company which encouraged them to come back and update, re-rate or mark their reviews as resolved.

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