Cash Services Company Case Study
The number of negative reviews has decreased
The number of company responses has increased
The number of anonymous reviewers has decreased
Cash Services. The company is a global payout platform and allows businessmen to engage partners as well as service providers from all over the world. The payment system was created to make the world of commerce easier.
Monitor negative reviews and respond to them right away
Increase business presence and attitude to consumers
Effectively locate and match authors of reviews in the company’s database
Real-time review alerts
As a Plus Plan subscriber company received real-time alerts once a new review about their business came in. The company also received weekly reports with reviews, comments, questions and calls.
We placed a special “Verified account. Company monitors its reviews” badge above the company dashboard on Pissed Consumer. Each company’s response has a “Response” badge on it.
Access to the contact information
The company was given access to the contact information of reviewers such as their full names, emails and phone numbers.
The company improved its business presence so that consumers and regular visitors to Pissed Consumer review platform would see that the top priority of this company is to handle consumers’ concerns.
The reviewers received faster assistance and more personal approach from the company which encouraged them to come back and update, re-rate or mark their reviews as resolved.