Case Design Lied, Stole $, Walked Out (Summit Design also)

Do not use Case Design of Bethesda , DC, MD Northern Virginia area. They promise everything and then fail to complete things on time as promised. They hold back and then highjack you emotionally saying they need more money contrary to the contract dates. Michael Crum yelled, called and emailed late at night issuing ultimatums or threatened to walk repeatedly. They cut holes in the ceiling and left them; their master plumber flooded our kitchen, their designer Allie Mann skipped out and didnt finish. Tom Dodd the slick salesman is still with the company. Run! Since Michael Crum didnt get the blackmail money from us, Case fired him. He promptly began his own company Summit Design in Fairfax. Run from him too. They are dishonest-took the money and didnt finish
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2 comments
#803915

This is very interesting...I just had two bathrooms remodeled by Summit Design and had a lovely experience. My neighbor referred us to them and they blew all of the competition out of the water.

Since I've had other remodeling projects completed in previous homes, I understand that design/build firms take a longer and more detailed process to finalize estimates and that they aren't just a one stop kind of contractors that can put a cheap price on a kitchen. Cheap prices = cheap work...Hope this helps!

#779493

Interesting ... we just had an experience with Summit Design.

Whew dodged that bullet!

Here's the review of them:

We had Summit come out to give an estimate on finishing our basement. The person who came out did no measurements, wrote down nothing ... no sketches, diagrams, nothing. The conversation was mainly focused on how much we were willing to spend and what contract vehicle he could get us to use (and was pushing ones that wouldn't allow us to do apples-apples comparisons to other bids).

When it was clear that I was not going to give him the $$ of how much we were willing to spend and wanted an actual estimate for the work from them, he became highly disinterested in what we wanted to do. Further, when he asked me what my main decision point was, I said cost/value and that seemed to be the deal breaker for him.

I knew we would never hear back from Summit because it was clear that they knew they wouldn't be competitive with other reputable firms. Just for grins, though, we reached out to them to see how the proposal was coming along and, not surprisingly, the rep replied: "We have decided that your requested approach to the project is not a good fit for our group." Hahahaha ...

Just so anyone reading this review knows ...

the "approach" was a basic basement finishing job and the requested proposal was to give us an estimate which included quantifying allowances for major items - bathroom vanity, carpet, etc.

This has been the standard approach of the other three bids we've received.

We have had a couple of great, very well reviewed contractors come out for estimates and I'm happy to provide other referrals for anyone looking. Be very, very wary of this particular firm.

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ID
#241872 Review #241872 is a subjective opinion of poster.
Location
Great Falls, Virginia
Loss
$80

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Office: 317 846-2600 | Fax: 317 846-2601 | Email Case Remodeling ... Indiana, CASE Design/Remodeling is your full-service remodeling expert with a proven ...

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