Cascade Designs
Cascade Designs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cascade Designs has 2.4 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Cascade Designs to a friend or colleague.
- Rating Distribution
Pros: Employees do their best with when the it upgrade failed, Msr products are good snowshoes, Product worked well.
Cons: Customer support does not take phone calls, No customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cascade Designs has 2.4 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Cascade Designs to a friend or colleague.
- Rating Distribution
Pros: Employees do their best with when the it upgrade failed, Msr products are good snowshoes, Product worked well.
Cons: Customer support does not take phone calls, No customer support.Recent recommendations regarding this business are as follows: "Keep trying to reach out to them & forgive their server mistakes.", "You will be ignored if you have any warranty issue.", "If you believe you might need customer support at some point for one of their products, buy something else", "Don't buy if you want customer support", "Although I still like this tent, consider staying away due to poor service.".
Review authors value the most Exchange, Refund and Cancellation Policy. Consumers are not pleased with Website and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Groton, Massachusetts
Great products but customer support disappointing
I love their well designed quality products and have had good customer support in previous years however, it seems based on my last experience (or lack of it ), their customer support has not withstood the test of time.
Or perhaps my request just fell through the cracks. Idk.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
No response to my initial inquires.
Read on Reddit that the Cascades Service system was being upgraded and had encountered issues. So I tried again by submitting a trouble ticket with a photo for my Pocket Rocket Deluxe stove's fiddly pot arm.
Customer Service responded to my email within 10 minutes!!!
So they are back and doing their utmost best. Shout out to Steve - well done, gracious thank you.
- Employees do their best with when the it upgrade failed
Preferred solution: Replacement
User's recommendation: Keep trying to reach out to them & forgive their server mistakes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redding, California
Received a defective sleeping pad. Failed seam leaks air.
I have submitted numerous requests via email (they have no customer service by phone) for instructions to return product. Crickets!
User's recommendation: You will be ignored if you have any warranty issue.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Conway, New Hampshire
Snowshoes/bindings/replacement/straps breaking
I need to talk to them because their website does not cover this issue we have. They do not accept phone calls.
What a horrible way to have customer support. Won't buy from them anymore!
- Msr products are good snowshoes
- Customer support does not take phone calls
Preferred solution: Explanation of how to replace snowshoe bindings that are not shown on the model we have on their web site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNonexistent Customer Support
No phone support. I wanted to buy a replacement part for an item.
I tried to contact customer support via their web form several times over many months. No response whatsoever.
- Product worked well
- No customer support
Preferred solution: Instructions as to(1) can I order a replacement plastic bowl for my mini coolest and if yes (2) how to place the order
User's recommendation: Don't buy if you want customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
No response to return needs
The return number from November 4th is 100000****. I sent the tent back to them via USPS and have received no response or reimbursement. I sent a follow-up email and only received an automated reply.
Preferred solution: Full refund
Jacksonville, Florida
Repair
I have an issue with the material separating from Lee. Enter phone core on about to of the betting on the Mondo King 3D.
Large.
Any recommendations on how I, may be able to repair without sending back to the factory ,as it is my only source of bedding. Can it be express mailed or can the process of repair be any sooner.
Thank you for any assistanc ALL THE BEST
Kirby
Kaneohe, Hawaii
Repair info
I have already provided multiple times the details. Please provide a phone number for an in person call!
Fairfield, Connecticut
Nonexistent customer service
Apparently they no longer have a customer service number. I had to fill out a form on the website, and other than an automated response from them, there's been no response. Not sure what to do...
User's recommendation: If you believe you might need customer support at some point for one of their products, buy something else
Ames, Iowa
Lost shipment
I am trying to get the tracking number to locate where our package was delivered. We never received our order.
Ive been told by FedEx and Shopify CD should have given me the tracking number in an email. There was never any tracking number only said shipping by FedEx
Cape Coral, Florida
No warranty communication for 2 months after acknowledging request.
In first use of MSR tent, one of the tie-downs separated from the fly. Followed Cascade's warranty claim procedure to the letter and received standard acknowledgement of receipt.
After 30 days sent second request with same acknowledgement. Now 60 days and no response to request.
User's recommendation: Although I still like this tent, consider staying away due to poor service.
Im in the same boat. its been almost 2 months since acknowledgment email.
No response otherwise. AAARRRGGG
Replying to
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Verified Reviewer |
Seattle, Washington
Resolved: Product defect and repair
Company fixed the issue and I have been provided with apology. I sent the bag back they had it for about 10 days and I just received a brand new one in the mail no emails nothing just got it back and invoice I had no cost
I have a c-line pro pack dry bag and the tabs are coming off they're just separating from the bag all the glue seems to dried up not quite sure what the problem is but I can't buckle any of the tabs shut because the straps separated from the bag it's a piece of crap
Preferred solution: I'd like to get my pack repaired or replaced I think it should be replaced because the tabs look to be defective
User's recommendation: Don't buy a sea lion pro pack dry bag it falls apart
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate on RA Number is 00184337
Just asking for update on RA Number is 00184337. Thanks do much!!!! You can contact me at donaldnordgren@***.com and 858-333-****
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