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Cascade Designs

Cascade Designs

www.cascadedesigns.com
What is your customer experience with Cascade Designs?

Cascade Designs Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Cascade Designs has 2.4 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.

  • 33% of users would likely recommend Cascade Designs to a friend or colleague.

  • Rating Distribution
  • Pros: Employees do their best with when the it upgrade failed, Msr products are good snowshoes, Product worked well.
    Cons: Customer support does not take phone calls, No customer support.

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Media from reviews

Cascade Designs - Product defect and repair
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Girard Nsx
map-marker Groton, Massachusetts

Great products but customer support disappointing

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I love their well designed quality products and have had good customer support in previous years however, it seems based on my last experience (or lack of it ), their customer support has not withstood the test of time.

Or perhaps my request just fell through the cracks. Idk.

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Regina M Zxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

No response to my initial inquires.

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Read on Reddit that the Cascades Service system was being upgraded and had encountered issues. So I tried again by submitting a trouble ticket with a photo for my Pocket Rocket Deluxe stove's fiddly pot arm.

Customer Service responded to my email within 10 minutes!!!

So they are back and doing their utmost best. Shout out to Steve - well done, gracious thank you.

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Pros:
  • Employees do their best with when the it upgrade failed

Preferred solution: Replacement

User's recommendation: Keep trying to reach out to them & forgive their server mistakes.

Marilla Gxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redding, California

Received a defective sleeping pad. Failed seam leaks air.

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I have submitted numerous requests via email (they have no customer service by phone) for instructions to return product. Crickets!

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User's recommendation: You will be ignored if you have any warranty issue.

1 comment
Guest

!!!

William T Bot

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Conway, New Hampshire

Snowshoes/bindings/replacement/straps breaking

I need to talk to them because their website does not cover this issue we have. They do not accept phone calls.

What a horrible way to have customer support. Won't buy from them anymore!

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Pros:
  • Msr products are good snowshoes
Cons:
  • Customer support does not take phone calls

Preferred solution: Explanation of how to replace snowshoe bindings that are not shown on the model we have on their web site

Eva B Gym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nonexistent Customer Support

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No phone support. I wanted to buy a replacement part for an item.

I tried to contact customer support via their web form several times over many months. No response whatsoever.

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Pros:
  • Product worked well
Cons:
  • No customer support

Preferred solution: Instructions as to(1) can I order a replacement plastic bowl for my mini coolest and if yes (2) how to place the order

User's recommendation: Don't buy if you want customer support

Kurt B Zxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

No response to return needs

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The return number from November 4th is 100000****. I sent the tent back to them via USPS and have received no response or reimbursement. I sent a follow-up email and only received an automated reply.

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Loss:
$150

Preferred solution: Full refund

Anonymous
map-marker Jacksonville, Florida

Repair

I have an issue with the material separating from Lee. Enter phone core on about to of the betting on the Mondo King 3D.

Large.

Any recommendations on how I, may be able to repair without sending back to the factory ,as it is my only source of bedding. Can it be express mailed or can the process of repair be any sooner.

Thank you for any assistanc ALL THE BEST

Kirby

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Anonymous
map-marker Kaneohe, Hawaii

Repair info

I have already provided multiple times the details. Please provide a phone number for an in person call!

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Anonymous
map-marker Fairfield, Connecticut

Nonexistent customer service

Apparently they no longer have a customer service number. I had to fill out a form on the website, and other than an automated response from them, there's been no response. Not sure what to do...

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User's recommendation: If you believe you might need customer support at some point for one of their products, buy something else

Gia Mkd
map-marker Ames, Iowa

Lost shipment

I am trying to get the tracking number to locate where our package was delivered. We never received our order.

Ive been told by FedEx and Shopify CD should have given me the tracking number in an email. There was never any tracking number only said shipping by FedEx

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Anonymous
map-marker Cape Coral, Florida

No warranty communication for 2 months after acknowledging request.

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In first use of MSR tent, one of the tie-downs separated from the fly. Followed Cascade's warranty claim procedure to the letter and received standard acknowledgement of receipt.

After 30 days sent second request with same acknowledgement. Now 60 days and no response to request.

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User's recommendation: Although I still like this tent, consider staying away due to poor service.

2 comments
Marrissa Mkv

Im in the same boat. its been almost 2 months since acknowledgment email.

No response otherwise. AAARRRGGG

Carsten S Xhr
reply icon Replying to comment of Marrissa Mkv

10 weeks 2 days wait time with a claim filed in November 2023. 3 months and counting with a claim filed November 27, 2024 as of February 27, 2025.

Either upper management is absolutely clueless about this type of business, or they want to destroy the company deliberately.

Apparently, they do not have a) enough people on staff for the warranty department, and b) the quality of the products have been deteriorating over the last years - by selecting less durable and cheaper materials/products - ensuring the designs meet the respective criteria for longevity AND reliability Once your $600.00 tent equipment starts to not work properly anymore, i.e. letting rain in while you are out in the middle of nowhere, or the poles collapse or the pole connectors disintegrate into the poles without being able to be retrieved, that will be the call to obstinate from this company.

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Resolved
Mark W Xzs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Resolved: Product defect and repair

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Updated by user Sep 23, 2023

Company fixed the issue and I have been provided with apology. I sent the bag back they had it for about 10 days and I just received a brand new one in the mail no emails nothing just got it back and invoice I had no cost

Original review Aug 22, 2023

I have a c-line pro pack dry bag and the tabs are coming off they're just separating from the bag all the glue seems to dried up not quite sure what the problem is but I can't buckle any of the tabs shut because the straps separated from the bag it's a piece of crap

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Loss:
$200

Preferred solution: I'd like to get my pack repaired or replaced I think it should be replaced because the tabs look to be defective

User's recommendation: Don't buy a sea lion pro pack dry bag it falls apart

donald n Lys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update on RA Number is 00184337

Just asking for update on RA Number is 00184337. Thanks do much!!!! You can contact me at donaldnordgren@***.com and 858-333-****

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