CasaBlanca Resort and Casino
CasaBlanca Resort and Casino Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative for CasaBlanca Resort and Casino with recent recommendations stating don't play there and reviewers reporting poor experiences in both gaming and service.
Positive Feedback
No positive feedback appears in recent CasaBlanca Resort and Casino reviews; guests report dissatisfaction rather than praise.
Negative Feedback / Risk Areas
- Guests report tight slot machines and lost money, citing changes since new ownership.
- Multiple customer complaints describe rude, disrespectful staff and unresolved written complaints.
Key Takeaways for Future Customers
- Expect negative customer service experiences and review patterns when researching CasaBlanca Resort and Casino reviews.
- Consider alternatives if you prioritize friendly service and fair slot play.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative for CasaBlanca Resort and Casino with recent recommendations stating don't play there and reviewers reporting poor experiences in both gaming and service.
Positive Feedback
No positive feedback appears in recent CasaBlanca Resort and Casino reviews; guests report dissatisfaction rather than praise.
Negative Feedback / Risk Areas
- Guests report tight slot machines and lost money, citing changes since new ownership.
- Multiple customer complaints describe rude, disrespectful staff and unresolved written complaints.
Key Takeaways for Future Customers
- Expect negative customer service experiences and review patterns when researching CasaBlanca Resort and Casino reviews.
- Consider alternatives if you prioritize friendly service and fair slot play.
Turn one complaint into a collective action
La Marque, Texas
TIGHT SLOT MACHINES LOST TO MUCH MONEY SINCE THE NEW OWNER TOOK OUT ALL THE GOOD MACHINES WHEN I VISIT AGAIN FROM TEXAS WILL GO TO EURICA CASINO
CASINO SUCKS TOOK ALL MY MONEY,THE NEW OWNER CHANGED OUT ALL THE FUN MACHINES AND REPLACED THEM WITH MONEY SUCKING MACHINES NO MORE FUN THERE
User's recommendation: don't play there
The absolute most deplorable Customer Service employee
- - Black Gaming faces alleged deplorable service.
- - Kasey M was rude and discriminated against us, and the complaint had no apology or acknowledgment.
Black Gaming, the owner of Casablanca, Virgin River, and formerly the Oasis in Mesquite, NV; has the most deplorable ethical standards of customer service I've ever come across.
It's important (Mainly because I live in an anti-SLAPP state and I have a constitutional right to do so) that I make an accurate report on this company -- or in this case, the Casablanca Resort.
The fact that I am a Quality Assurance supervisor in my own personal career allows me to be even more appalled by the actions of their employee, Kasey M.
I'll make it short and simple. Kasey M was rude, disrespectful, discourteous and discriminated against us one night when we were tired after driving the whole day. It was clear she doesn't enjoy her job, that she has a lot of anger and another suitable job where she would be happier was VERY evident.
I wrote a written complaint against the associate to the company. Here's what I got;
No apology
No acknowledgement
No acceptance
No ownership
No commitment to solve the problem
Let me say that again;
I wrote a written complaint against the associate to the company. Here's what I got;
No apology
No acknowledgment
No acceptance
No ownership
No commitment to solve the problem
Kasey M got away free and clear with her actions and her disgusting attitude. The subliminal message given off by Black Gaming was clear that Quality Assurance means nothing to them and that complaints of this serious nature are simply thrown under the rug.
I've never encountered such a rude employee in my life and this is why it's important to spend your money elsewhere -- There are plenty of hotels in the area who would have taken better care of us.
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