filters
state:
Show
city:
Show
category:
Show
product:
Show
We attended a Goldrush Getaways presentation and earned a "Free" cruise to Alaska as a bonus. Right away the trip for 2 cost close to $1,000.00. A month before the trip we were told our room would be inside cramped and tiny with no window next to the boiler room and we...
Read more
1.0
I didn't like
  • Beth
  • Poor customer service
#1023833
We were told we would be staying at a casino hotel in Las Vegas . Casablanca Express won't honor their end of the deal. .They ask you to book 2 months in advance then they have no rooms unless you pay more. They ask you to pay 25 .00 upfront then they won't even honor...
Read more
1.2
I didn't like
  • To be lied to
  • An i want my money back
#1015089
On Feb. 10th, I was notified by Casa Blanca Express that my Vegas trip the on March 8th was cancelled. I made these reservations on August 2nd, and now have no place to stay. To top it off, when I complained, they HUNG UP ON ME!!! I already paid and he hung up before...
Read more
1.0
I didn't like
  • Misinforming practices
#1006144

Casablanca Express Vacation Package Booking Review

#1024815
1.0
These are bad people. We attended a gold rush Travel Service presentation. Sent our reward certificates to Casablanca Express. They were supposed to be free. When we called to make reservation, there were automatically charges added. Also they want you to make several stops on your flight and push the upgrades.
Comment
Show

Short Review for February 10, 2017, Pc_bad_quality

#1006140
1.0
Scam junk mail company. Avoid at all costs.
Comment
Show

Casablanca Express Vacation Voucher Review

#1005473
1.0
It's a joke
Comment
Show

Casablanca Express Customer Care Review

#983769
I talked to someone two weeks ago and she told me that they was mailing my registration out next week now im calling and the number staying busy
Comment
Show
I am pissed off because i just had upgraded trip for vegas from seattle. total I paid $395 (in off season 24 jan to 26 Jan to casblanca.Also hotel will charge $54 for resort fee. but if I would have plan trip by my self it could be end up paying $240 ($85 per person...
Read more
I original payed my fee and gave them 3 dates. They gave the last date at the of summer. For going to Florida. What I didn't like was they keep you in the dark for up until 45 days to travel. So you don't know the times, the hotel location, questions about family...
Read more
Be careful if you upgrade your trip. When they tell you how much it will cost to upgrade they fail to mention it's really $100 more because they won't be returning the deposit previously paid that is automatically returned 30 days after travel is completed. And when...
Read more
After having paid $300 in an initial deposit ($100 deposit for travel package, $100 for "airline taxes" and $100 VIP upgrade), I waited patiently for the promised return of the first $100 deposit -- within 30 days of completion of our trip -- as was stated in their...
Read more
1.2
I didn't like
  • Poor customer service
  • Misleading
  • Not refunding deposits
#984533
On several occasions when trying to get information so i can make flight arrangement i called customer service and found them to be very rude and short with me. he was not helpful at all. telling me i can have any information till 2 weeks before departure. I definitly...
Read more
Spoke with Dustin from customer service and he was extremely helpful and answered all of my questions. He was very curious and friendly. I was very satisfied and i cant wait for my family's little getaway.
Read more
Anonymous

twhitcombe Dustin was extremely rude on both occasions I had to speak with him, and even lied to me about the refund of our $100 deposit, promising it was going out in the mail that day,...

Contact Casablanca Express

Headquarters Address:
Casablanca Express Promotional Travel Servic
P.O. Box 4399
Woodland Hills, CA 91365-4399
Phone:
(800) 315-2065
More

Companies similar to Casablanca Express

DO NOT DEAL with Casablanca scamExpress.. all lies..worst accommodations..I can't give 0 ratings otherwise I would..The accommodation was horrible.. promised three nights but we got two. promised $200 GIFT card, we got $200 coupon card. Were promised two free show...
Read more
Anonymous

Anonymous None