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Carvel snowman ice cream cake

Earlier this month i contacted customer service via phone in regards to the specialty snowman cake i had purchased for a holiday party. When i opened the cake, i found half the bottom chocolate ice cream layer melted inside the box. The very nice representative told me i would receive a certificate for i believe $25 or $30. I am just wondering what happened to this certificate. In transit?? Or lost??? Thank you for any help you can provide.
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ID
#4260568 Review #4260568 is a subjective opinion of poster.
Loss
$23
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad gift card

No one picked up, unable to leave a message. The deal was to buy to buy a gift card, I purchased a $25.00 gift card, you would get a $5.00 gift card. I tried to use the gift card, pin was not even scratched off and the clerk said there was no balance on the card. What a ripoff! What a scam! Carvel should honor the deal!
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ID
#4181099 Review #4181099 is a subjective opinion of poster.
Pros
  • Good product
Cons
  • Did not honor the deal
Loss
$5
Preferred solution
What the offer promised