Ilene S Zfv

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Verified Buyer
| map-marker Scotch Plains, New Jersey

Melted and refroze Ice Cream cake

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Carvel - Melted and refroze Ice Cream cake
Tried THREE TIMES TO COMMUNICATE MY PROBLEM. Each time something on your end malfunctioned. Bought your Ice Cream cake in ACME in Allendale, NJ and when I got home 3 blocks away on January 1st, it was melted and refroze. The cardboard bottom was covered with chocolate ice cream refroze. ACME took over for A & P and when I spoke to the store manager, she said it wasn't their fault, and I tend to agree. I watched the old store freezers being replaced by BRAND-NEW ONES. Plus the second time I tried to communicate, they sent me to a refund page asking me for my credit card numbers and other numbers. NOT happy floating my credit card around. I spent my hard-earned $$$, and you've asked me to jump through hoops. We thre it in the GARBAGE.
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Loss:
$18

User's recommendation: BUY Dairy Queen

Anonymous
map-marker Pasadena, California

Bad warm foamy soft serve

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Santa Monica Blvd location. Good service, bad ice cream. I worked at carvel in Brooklyn in the late 60s and made a special trip to this location for a nostalgic experience. The soft serve was not very cold and seemed almost foamy. I ate half of a small hot fudge sundae( not enough hot fudge for the money ) and threw the rest away. Very sad.
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User's recommendation: Pass

Yolanda C Vvn

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Verified Reviewer
| map-marker New York, New York

Disappointed no chocolate crunch

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Carvel - Disappointed no chocolate crunch
Carvel - Disappointed no chocolate crunch - Image 2
I am a big carval ice cream lover. I love the balance between vanilla ice cream, chocolate crunch and chocolate ice cream. I was so upset when I cut into my ice cream cake yesterday and there was barely any chocolate crunch in the middle. I hope that this was just a fluke and it's not going to happen again. If you need me to attach a picture please let me know. Thank you
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Loss:
$26
Pros:
  • Love there ice cream cake and variety
Cons:
  • Needs more chocolate crunch

Preferred solution: Full refund

Ty M Lom

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Verified Buyer
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Verified Reviewer
| map-marker New York, New York

Horrible customer service

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Carvel - Horrible customer service
Carvel - Horrible customer service - Image 2
Good afternoon. I have been a Carvel customer for over 35 years. Today I paid eight dollars for what was advertised as a thick milkshake. This is milk with candy inside of it. When I asked the representative about the situation, Her response was I dont know what to tell you. I am writing to you because there must be someone there who knows what to tell me. This is a quite poor excuse for a milkshake
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User's recommendation: Never come to Bloomfield Avenue carvel

Ashley A Zth

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Verified Reviewer

Disappoint children

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Carvel - Disappoint children
They send an email offering temporary tattoos for st patricks day but i went to four locations and they had no idea what i was talking about. After $20 of gas , and a sad child, no resolution.
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Loss:
$20

Preferred solution: Full refund

User's recommendation: Dont look at promotional emails

Alan A Nke

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Verified Reviewer
| map-marker Hackensack, New Jersey

Complaint

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I was going to let this petty "overcharge" (?) slide but couldn't let it go and had to complain...Or maybe the rules changed? I've been buying Sundaes for 3 yrs at the Carvel-Hackensack location but mostly the larger size and knew the approximate cost. Today, i bought 2 KIDS SUNDAES which i thought included the ice cream and ONE topping (i didnt even want the whip cream or cherry). On one i asked for Rainbow Sprinkles and the other i asked for Crunchies. The total bill was $7.63. I thought i saw KIDS SUNDAES were $2.69. Two would cost $5.38 and with the 6.6% TAX, equates to $5.74. Did he overcharge me for those toppings i thought were included? (PS: This was the first time the person who served me was not one of the women but a man i saw making the ice cream sandwiches onceand not the Manager) If i was truly overcharged, i would appreciate a credit coupon because these next 2 months are Birthday/Mothers Day/Fathers Day months. PendingTST**TST* Carvel Ice C$7.63
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Pros:
  • Decent ice cream if combined with toppings
Cons:
  • Owner of this particular location

Preferred solution: Nothing...At impasse with owner as he threatened to have me arrested for trespassing when i merely questioned a few things which he turned into me complaining every 2 months. Thin skinned *** shouldnt be owning franchises

User's recommendation: Great employees but avoid the Owner, a complete ***

Evelyn Kke

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Verified Reviewer
| map-marker New York, New York

Complaint

so i i walking my dog and decided to grab a couple of ice cream cones to carvel and since i had my puppy i walked to thr windoiw to order. there was like one customers and 6 employees! after i placed my order and paid the manager peered his hateful head from around the back and said we will not service you next time unless you come into the shop. I shot back well i am following your rules since i have a dog and u less you want me to bring him in??? as if carvel is doing me a favor by serving me. ralphs is right down the block and so is louieges and they are 100% better than carvel so no favors are needed here. keep your disgusting cones at your disgusting dump of a location because I will never spend another dime at that roach infested dive of an ice cream shop again.
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User's recommendation: spend your money at ralph’s ices instead. so much better quality. and that people are nice.

Vivian M Ine

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Verified Reviewer
| map-marker Port Saint Lucie, Florida

Dissatisfied

Yesterday was my granddaughters 6th birthday party, I arrive to find out the freezer broke cake melted. They waited until I arrived to tell me theres no cake. I think someone should have received a call. The girl behind the counter told me she didnt have time to call me. How long does a phone call. Meanwhile, my granddaughter is upset on her birthday, because she was supposed to have a specific cake with strawberry and chocolate ice cream. Its really not easy explaining this change to a 6 year old child! I guess this will be a wonderful memory for her. Yes, they got us a different cake, thankfully. And yes they delivered the cake, which was good considering the party had already started. I just fail to see how this makes up for this situation. Im sorry, but I really cant sympathize with the employee saying that she couldnt call me because she was too busy. When I arrived there was only one family in the place, that was leaving as I entered. Ive been in customer service for many years, please dont tell me when I arrive for my granddaughters cake that you dont have time to make a phone call! This was the P.S.L. Blvd., Fl. location.
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Loss:
$70
Cons:
  • Did not offer a refund for not getting what was ordered

Preferred solution: Full refund

2 comments
Keldon Pdg

You are scamming. Honestly, if you cannot afford to pay for your granddaughter's cake make one yourself. You sound more entitled than her.

Keldon Pdg

I hope when you worked in customer service you had to deal with entitled customers like yourself. You should at least have to pay for the replacement cake, You should only get a partial refund, not a full one.

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Barbara P Vpi

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Verified Reviewer

Carvel snowman ice cream cake

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Earlier this month i contacted customer service via phone in regards to the specialty snowman cake i had purchased for a holiday party. When i opened the cake, i found half the bottom chocolate ice cream layer melted inside the box. The very nice representative told me i would receive a certificate for i believe $25 or $30. I am just wondering what happened to this certificate. In transit?? Or lost??? Thank you for any help you can provide.
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Loss:
$23

Preferred solution: Full refund

Kate H Wlv

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Verified Reviewer

Bad gift card

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No one picked up, unable to leave a message. The deal was to buy to buy a gift card, I purchased a $25.00 gift card, you would get a $5.00 gift card. I tried to use the gift card, pin was not even scratched off and the clerk said there was no balance on the card. What a ripoff! What a scam! Carvel should honor the deal!
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Loss:
$5
Pros:
  • Good product
Cons:
  • Did not honor the deal

Preferred solution: What the offer promised

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