Updated by user Apr 27, 2013
I was referring to Caruso Management of Naperville/Chicago, Illinois too (don't know why location is listed here as Greenbelt, Maryland).
Updated by user Dec 03, 2011
Just days after my filing of complaints with various agencies against Caruso, they retaliated by fabricating a new Homeowners Association rule related accusation against me. I promptly replied and also naturally notified the authorities of Caruso\'s retaliatory action. Not only is Caruso incompetent in their management, they\'re even incompetent in their retaliation attempts.
Original review Oct 29, 2011
I am a long-time homeowner and I've recently had a terrible experience with the new management company, Caruso Management, that I wanted to relate to you as a warning of how inept and callous they are so that you're not similarly abused by Caruso. I never had any issues with the previous management company eight years. You can imagine how surprised I was when I received a call from my tenants that a sheriff had come to their door and served them with a summons - "Forcible Entry and Detainer" papers, calling them and myself to court. This action included spurious penalty fees, costs, legal fees, and the possibility of taking over of the property! It began like this: in March of 2011, according to Caruso's instructions, I provided Caruso my auto-debit information in their "census" form. In the following months, I was in direct contact with Caruso Management, back and forth, via email other topics. In addition, to my email, Caruso had my phone number, which they later confirmed (and even my Facebook information, as I am on the Homeowners Association's Facebook page). The president and secretary of the association also have my email contact information (any one of them could have at any time simply come knocking on the door too). It turns out that Caruso had never processed my auto debit information for the monthly HOA assessments, claiming evidently that they had not received it. And in the intervening months, Caruso never bothered to notify me of this issue, instead filing suit. Caruso's bungling actions and inactions aren't limited to me. It turns out that Caruso is known for this sort of mis-management and bullying behavior. They have a sorry record of complaints listed at the Better Business Bureau and on Yahoo, and I've heard similar from neighbors. Theirs is not the sort of conduct which anyone should have to endure. The poor treatment dispensed by Caruso is not what is expected in a homeowners association community. Having been an adjunct professor of Business, I can tell you that there is nothing properly managerial about Caruso Management, unless you're taking them as a case study in worst-in-class performance, coupled with arrogance. The result was needless distress inflicted upon my tenant family, among others, and a monetary cost to me of roughly $750 to in-effect pay for Caruso's failures. Be careful, because use of the dis-services of Caruso Management will put you and your association at risk.