Caruso Management RUN AS FAST AS YOU CAN!!!

These people are next to useless, i have no idea what we even pay them for. I have had nothing but problems with them doing work that they are obligated to do. DO NOT move into a location that is managed by this company. I am selling our house because of this issue. They do nothing but send their goons out to patrol the neighborhood and nit pick at *** that has nothing to do with anything. When you actually need their help they pass the buck and tell you some BS that ends up being your problem. So long and short avoid this management group at all costs it has been nothing but trouble
View full review
ID
#1046248 Review #1046248 is a subjective opinion of poster.
Location
Naperville, Illinois
Service
Caruso Management Group Customer Care
Reason of review
Poor customer service

Incompetent and disorganized

This company has done more harm than good for our association. They consistently give the wrong info to our residents who call in with questions and requests. It seems like the only thing they do is answer the phone and offend everyone who they come into contact with. This is management company is a nightmare. We need someone who is knowledgeable and willing to earn the money they are paid. It is hard to find a good company because so many are bad but at this point, we have a group of our owners who are petitioning the Directors of our board to fire this company. We don't know if they will be able to find someone else but hopefully they have the connections to do it.
View full review
1 comment
#1304681

No wonder I know woman who started working there as property manager and I was working for her.

Terrible woman

ID
#1003760 Review #1003760 is a subjective opinion of poster.
Service
Caruso Management Group Customer Care
Reason of review
Poor customer service
Loss
$50000

Short Review on September 14, 2016

Storm door was broken Wednesday the 7th of September need okay to replace glass it's only the glass and needs to be replaced please inform me what to do thank you Mike Brock 675 Elizabeth Drive Wood Dale
View full review
ID
#918590 Review #918590 is a subjective opinion of poster.
Location
West Chicago, Illinois

Completely incompetent - STAY AWAY

I have yet to speak to anyone at Caruso who was competent. They are widely known in my development as clueless and confused on a good day. However when selling my home they reached a whole new low. They charged my Title Company $500 to show that my account was current and provide a financial status of the HOA [most fields were blank]. Most of this information is readily available online. When others charge $25, they charge 20x that - and lvm for me as though I just don't understand the closing process, and the fees entailed. Criminal.
View full review
ID
#891034 Review #891034 is a subjective opinion of poster.
Location
Naperville, Illinois
Cons
  • Criminal fiduciary practices
Reason of review
Poor customer service
Loss
$500

Did not manage anything

We had asked Caruso Management to help out our previously self-managed board and all they did was collect money and calls. Phone calls about issues and emails went unanswered, they were very unprofessional and hard to reach in most dealings, and we may as well not have had any management company for 2 years because things would have turned out the same. I wonder how they became a management company in the first place with the shoddy experience that we had with them. The companies that they hired to do the work, despite them having 'experience', were basically old men who although were doing work for decades, had no clue as to what they were doing and essentially slapped things together without any logic or thought process involved.
View full review
ID
#867266 Review #867266 is a subjective opinion of poster.
Service
Caruso Management Group Property Manager
Reason of review
Bad quality

Yes it is perfectly right

yes, it is perfectly correct, it is nightmare to deal with this caruso company, starting making annual payment, or just asking simple question. They dont do aything, just collect money, puts fines, and looking other ways how to scam you! They did not wat to release my papers till I called my attorney and he made call to them. Then things moved right away, without any issues. So, you always better call your attorney and then go to they office! You better stay away from them!!!
View full review
ID
#757990 Review #757990 is a subjective opinion of poster.
Location
Naperville, Illinois
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution

Its simple - why do they make it so hard!

Caruso Managment Group Inc Naperville has to be one of the most nightmarish companies to manage your association and/or work with. Their closing department makes the situation worse if you are trying to buy or sell in one of their communities that they manage. They hold the paid assessment letter hostage, don't answer their telephone and want you to pay exorbant fees, when your back is against the wall. And you can't reach anyone after 3pm in the closing department. But what would you expect - when the one person closing department is ran by the company owner's daughter. That about sums it up. Do you really expect them to clean house, when it is the owner's daughter?? Do you? If you are considering using this company to manage your association really consider if you want the first and last impression of the buyer/seller to be the closing department. How hard is it to look at my balance and put it in a letter the amount owed. Its NOT THAT HARD. It doesn't take a rocket scientist. Look at all the reviews around the web.
View full review
ID
#402868 Review #402868 is a subjective opinion of poster.
Location
Naperville, Illinois
New Reviewer

They forced me to pay for their incompetence

Update by user Apr 27, 2013

I was referring to Caruso Management of Naperville/Chicago, Illinois too (don't know why location is listed here as Greenbelt, Maryland).

Update by user Dec 03, 2011

Just days after my filing of complaints with various agencies against Caruso, they retaliated by fabricating a new Homeowners Association rule related accusation against me. I promptly replied and also naturally notified the authorities of Caruso\'s retaliatory action. Not only is Caruso incompetent in their management, they\'re even incompetent in their retaliation attempts.

Original review posted by user Oct 29, 2011
I am a long-time homeowner and I've recently had a terrible experience with the new management company, Caruso Management, that I wanted to relate to you as a warning of how inept and callous they are so that you're not similarly abused by Caruso. I never had any issues with the previous management company eight years. You can imagine how surprised I was when I received a call from my tenants that a sheriff had come to their door and served them with a summons - "Forcible Entry and Detainer" papers, calling them and myself to court. This action included spurious penalty fees, costs, legal fees, and the possibility of taking over of the property! It began like this: in March of 2011, according to Caruso's instructions, I provided Caruso my auto-debit information in their "census" form. In the following months, I was in direct contact with Caruso Management, back and forth, via email other topics. In addition, to my email, Caruso had my phone number, which they later confirmed (and even my Facebook information, as I am on the Homeowners Association's Facebook page). The president and secretary of the association also have my email contact information (any one of them could have at any time simply come knocking on the door too). It turns out that Caruso had never processed my auto debit information for the monthly HOA assessments, claiming evidently that they had not received it. And in the intervening months, Caruso never bothered to notify me of this issue, instead filing suit. Caruso's bungling actions and inactions aren't limited to me. It turns out that Caruso is known for this sort of mis-management and bullying behavior. They have a sorry record of complaints listed at the Better Business Bureau and on Yahoo, and I've heard similar from neighbors. Theirs is not the sort of conduct which anyone should have to endure. The poor treatment dispensed by Caruso is not what is expected in a homeowners association community. Having been an adjunct professor of Business, I can tell you that there is nothing properly managerial about Caruso Management, unless you're taking them as a case study in worst-in-class performance, coupled with arrogance. The result was needless distress inflicted upon my tenant family, among others, and a monetary cost to me of roughly $750 to in-effect pay for Caruso's failures. Be careful, because use of the dis-services of Caruso Management will put you and your association at risk.
View full review
3 comments
#641140

For clarification - my previous post from a few minutes ago was about Caruso Management Group, Inc located in Naperville, Illinois. Caruso Managment Group has to be one of the most nightmarish companies to manage your association and/or work with.

Their closing department makes the situation worse if you are trying to buy or sell in one of their communities that they manage. They hold the paid assessment letter hostage, don't answer their telephone and want you to pay exorbant fees, when your back is against the wall. And you can't reach anyone after 3pm in the closing department. But what would you expect - when the one person closing department is ran by the company owner's daughter.

That about sums it up. Do you really expect them to clean house, when it is the owner's daughter?? Do you? If you are considering using this company to manage your association really consider if you want the first and last impression of the buyer/seller to be the closing department.

How hard is it to look at my balance and put it in a letter the amount owed. Its NOT THAT HARD.

It doesn't take a rocket scientist. Look at all the reviews around the web.

#641133

Caruso Managment Group has to be one of the most nightmarish companies to manage your association and/or work with. Their closing department makes the situation worse if you are trying to buy or sell in one of their communities that they manage.

They hold the paid assessment letter hostage, don't answer their telephone and want you to pay exorbant fees, when your back is against the wall. And you can't reach anyone after 3pm in the closing department. But what would you expect - when the one person closing department is ran by the company owner's daughter. That about sums it up.

Do you really expect them to clean house, when it is the owner's daughter?? Do you? If you are considering using this company to manage your association really consider if you want the first and last impression of the buyer/seller to be the closing department. How hard is it to look at my balance and put it in a letter the amount owed.

Its NOT THAT HARD.

It doesn't take a rocket scientist. Look at all the reviews around the web.

#580887

You couldn't be more corrent with their tactics.

They are dishonest and generally incorrect about every action they take.

From what I know the employees are bullied and forced to do what the Owner says or they will lose their jobs.

Its a shame the economy is where its at because I would hope they would all leave.

View more comments (2)
ID
#271430 Review #271430 is a subjective opinion of poster.
Location
Greenbelt, Maryland

Unemployment Expert Tips

Experts Tips on Unemployment and Cyber Security

Feb 3, 2020

Can’t verify your identity via ID.me? Andrew Stettner, an unemployment expert, comments on how the ID.me verification process works and the privacy risks involved. Learn how one consumer resolved his issue.

Andrew Stettner
Andrew Stettner

Andrew Stettner is a senior fellow at TheCenturyFoundation and a non-profit leader who shares expert opinion on unemployment benefits and insurance reform.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article