Caruso Management Group

This company has done more harm than good for our association. They consistently give the wrong info to our residents who call in with questions and requests. It seems like the only thing they do is answer the phone and offend everyone who they come into contact with. This is management company is a nightmare. We need someone who is knowledgeable and willing to earn the money they are paid. It is hard to find a good company because so many are bad but at this point, we have a group of our owners who are petitioning the Directors of our board to fire this company. We don't know if they will be able to find someone else but hopefully they have the connections to do it.

Storm door was broken Wednesday the 7th of September need okay to replace glass it's only the glass and needs to be replaced please inform me what to do thank you Mike Brock 675 Elizabeth Drive Wood Dale

I have yet to speak to anyone at Caruso who was competent. They are widely known in my development as clueless and confused on a good day. However when selling my home they reached a whole new low. They charged my Title Company $500 to show that my account was current and provide a financial status of the HOA [most fields were blank]. Most of this information is readily available online. When others charge $25, they charge 20x that - and lvm for me as though I just don't understand the closing process, and the fees entailed. Criminal.

We had asked Caruso Management to help out our previously self-managed board and all they did was collect money and calls. Phone calls about issues and emails went unanswered, they were very unprofessional and hard to reach in most dealings, and we may as well not have had any management company for 2 years because things would have turned out the same. I wonder how they became a management company in the first place with the shoddy experience that we had with them. The companies that they hired to do the work, despite them having 'experience', were basically old men who although were doing work for decades, had no clue as to what they were doing and essentially slapped things together without any logic or thought process involved.

yes, it is perfectly correct, it is nightmare to deal with this caruso company, starting making annual payment, or just asking simple question. They dont do aything, just collect money, puts fines, and looking other ways how to scam you! They did not wat to release my papers till I called my attorney and he made call to them. Then things moved right away, without any issues. So, you always better call your attorney and then go to they office! You better stay away from them!!!

Caruso Managment Group Inc Naperville has to be one of the most nightmarish companies to manage your association and/or work with. Their closing department makes the situation worse if you are trying to buy or sell in one of their communities that they manage. They hold the paid assessment letter hostage, don't answer their telephone and want you to pay exorbant fees, when your back is against the wall. And you can't reach anyone after 3pm in the closing department. But what would you expect - when the one person closing department is ran by the company owner's daughter. That about sums it up. Do you really expect them to clean house, when it is the owner's daughter?? Do you? If you are considering using this company to manage your association really consider if you want the first and last impression of the buyer/seller to be the closing department. How hard is it to look at my balance and put it in a letter the amount owed. Its NOT THAT HARD. It doesn't take a rocket scientist. Look at all the reviews around the web.

I am a long-time homeowner and I've recently had a terrible experience with the new management company, Caruso Management, that I wanted to relate to you as a warning of how inept and callous they are so that you're not similarly abused by Caruso. I never had any issues with the previous management company eight years. You can imagine how surprised I was when I received a call from my tenants that a sheriff had come to their door and served them with a summons - "Forcible Entry and Detainer" papers, calling them and myself to court. This action included spurious penalty fees, costs, legal fees, and the possibility of taking over of the property! It began like this: in March of 2011, according to Caruso's instructions, I provided Caruso my auto-debit information in their "census" form. In the following months, I was in direct contact with Caruso Management, back and forth, via email other topics. In addition, to my email, Caruso had my phone number, which they later confirmed (and even my Facebook information, as I am on the Homeowners Association's Facebook page). The president and secretary of the association also have my email contact information (any one of them could have at any time simply come knocking on the door too). It turns out that Caruso had never processed my auto debit information for the monthly HOA assessments, claiming evidently that they had not received it. And in the intervening months, Caruso never bothered to notify me of this issue, instead filing suit. Caruso's bungling actions and inactions aren't limited to me. It turns out that Caruso is known for this sort of mis-management and bullying behavior. They have a sorry record of complaints listed at the Better Business Bureau and on Yahoo, and I've heard similar from neighbors. Theirs is not the sort of conduct which anyone should have to endure. The poor treatment dispensed by Caruso is not what is expected in a homeowners association community. Having been an adjunct professor of Business, I can tell you that there is nothing properly managerial about Caruso Management, unless you're taking them as a case study in worst-in-class performance, coupled with arrogance. The result was needless distress inflicted upon my tenant family, among others, and a monetary cost to me of roughly $750 to in-effect pay for Caruso's failures. Be careful, because use of the dis-services of Caruso Management will put you and your association at risk.