Anonymous

Low-E Coating Specification

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Therma-Tru Smooth Star Model S829 patio door installed at my house 10/24/2016 seems to be of good quality materials and after a couple follow up visits by the local authorized installer, the final installation generally seems to be OK, however, the glass insert for the door gets very hot and lets in a lot of heat when the sun is on it. A temperature of almost 100 degrees Fahrenheit has been measures at about 1” from the glass. The poor performance of the full lite glass insert with Low-E, Comfort Select 73 (CS-73) coated glass was first addressed to Therma-Tru on March 6, 2017. I've asked for just the glass insert to be replaced but Therma-Tru will no longer respond. When the Therma-Tru patio door was first installed, it was noticed the new glass performed substantially worse than adjacent 15 year old windows facing the same direction. This led to a review of the Low-E coating specifications. The installation location is in the South-Central Climate Zone (desert southwest) and requires a Low-E coating with a low Solar Heat Gain Coefficient but the manufacturer states: “Comfort Select 73 offers a … solar heat gain coefficient (SHGC) of 0.72 maximizing energy efficiency in the colder Northern region climates, where heating is dominant and the greatest energy concern.” Be aware, if Low-E coated glass is being considered, the coating should be reviewed and verified that it is being used in the correct application before finalizing the order. Therma-Tru will refuse to help after it is installed.
View full review
Loss:
$3500
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Anonymous
map-marker Fairview, Pennsylvania

Short Review on July 07, 2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Went to the Carter lumber in Fairview Pa i paid triple the price for 20ft 2x8x20 cause lowes would have had to order them, i waited half hour for service then had to pay first and pull around back i needed six there was maybe twelve to choose from all were warped and twisted terrible half of them were split and cracked, place is a joke i will never go back
View full review
Reason of review:
Pricing issue
Anonymous
map-marker Morrow, Ohio

Boards Review

They say their hours are Sat.8:00 to3:00.I got there at 8:10 nobody was there gate was locked. It's bad enough that their hours are short ,but when you make a 15 minute drive to get something and their the only thing around that *** me off.I went somewhere else even though I had to drive further.This was at Carter Lumber Georgetown, Oh.
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Indianapolis, Indiana

Poor Service and deliveries

I am a custom builder in the Central Indiana market. We have used Carter Lumber several times. Each time they have had billing issues, wrong items for deliveries, and stacking lumber in on the job site too early or not protecting it. Our last issue, they delivered interior bead board outside on the mud with no pallet. Now it is ruined and they will not credit or take the lumber back. I have spoken to the area manager and the corporate customer service rep. I cannot get phone calls back. Also it took me over a year of trying to get my billing corrected as they would not sit down with me to review my account.
View full review
Loss:
$586
jimy Wcy
map-marker Adrian, Michigan

Carter lumber selling bad furnace

I buy day ago a furnace goodman stageupflow , in the furnace missing the fuses i ,and dont want do nothing , for resolved the problem , I paid $680 AND I solution the problem myself .the circuit board all fuses is missing , al call to the company and they said call to the retail ,Y call the retail carter lumber in toledo ohio they said dont accept devolution of the product and call some heating contrator this furnace cost more of I expect. Because I buy new circuit board in the internet for $169 because the water in here is now very cold .they sale one furnace that missing parts the customer service is terrible
View full review
Loss:
$683
2 comments
Guest

thanks

Guest

Most only take one fuse, 3 amp auto fuse will do.

View more comments (1)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article