CarShop
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Stamford, Lincolnshire
APPALING CUSTOMER SERVICES
MY DAUGTER PURCHASED A CAR FROM YOU LAST MONTH AND ITS SUFFERED A MAJOR ELECTRICAL FAULT. THE AIRBAG LIGHTS ARE ON, NONE OF THE STEERING WHEEL CONTROLS WORK INCLUDING THE HORN, AND THE INDICATOR ARE ITTEMITANT DEEMING THE CAR UNFIT FOR ROAD USE (ILLIGAL TO DRIVE WITHOUT HORN OR INDICATORS, BREACHES INSURANCE TERMS AND CONDITIONS WITH AIRBAG FAULTS SHOWING)MY DAUGHTER LIVES APROX 2 HOURS FROM YOUR NEAREST BRANCH BUT AT FIRST THEY TOLD HER TO RETURN IT TO NOTTINGHAM, DESPITE TELLING THEM IT CANT BE DRIVEN.
AFTER I SPOKE TO NEAREST SEAT DEALER AS ITS STILL SUBJECT TO A SEAT WARRENTY WE MANAGED TO GET YOU TO BOOK IT IN FOR THIS WEEK, HOWEVER YOU ARE SAYING THEY DONT HAVE A COURTESY CAR AND SEAT ARE SAYING THEY DO BUT ITS CHARGABLE TO YOU AT £12.50 PER DAY, I PRESSUME YOU JUST DONT WANT TO PAY THE FEE, HOWEVER AS IT STANDS I CAN GET IT RECOVERED TO SEAT (NO CHARGE) THE NIGHT BEFORE AS LONG AS A COURTESY CAR IS AVAIALABLE (ITS BOOKED YOU JUST NEED TO OK IT) FAILING THAT YOU WILL NEED TO ARRANGE RECVOVERY OF THE CAR (WE ARE 2 HOURS FROM YOUR NEAREST BRACH AND SEAT IS A FURTHER 1 HOUR FROM US AND 3 HOURS FROM YOU) TO TAKE TO SEAT. IM SURE THE COST OF THE COURSTESY CAR WILL BE FAR CHEAPER THAN THE RECOVEY AND TO BE HONEST AFTER ALL TYHE TROUBLE WE HAVE HAD AND FALSE PROMISES ETC ITS THE LEAST YOU CAN DO, ALSO IF THE FAULT TURNS OUT TO BE UNDER THE SETA WARRENTY AS THEY EXPECT THE COURTESY CAR WONT BE CHARGABLE ANYWAY
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