CarsDirect Reviews
CarsDirect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarsDirect has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied. Reviews note a nice selection of vehicles but frequent issues with customer service, support, and high price level; CarsDirect reviews highlight slow responses and unresolved concerns.
Key Takeaways for Future Customers
- Expect limited customer support and slow follow-up when buying or checking approvals.
- Vehicle selection is decent but prepare for higher price levels and scrutiny on terms.
- Document communication and confirmation numbers when interacting with staff.
Negative Feedback / Risk Areas
- Recurring CarsDirect customer complaints cite poor customer service and unresponsive staff.
- Reports include account or fraud concerns and contested repossession experiences.
- Issues around billing, unclear fees, and lack of clear refunds or resolution processes.
Positive Feedback
Customers mention a nice selection of vehicles as a pro despite service problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarsDirect has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied. Reviews note a nice selection of vehicles but frequent issues with customer service, support, and high price level; CarsDirect reviews highlight slow responses and unresolved concerns.
Key Takeaways for Future Customers
- Expect limited customer support and slow follow-up when buying or checking approvals.
- Vehicle selection is decent but prepare for higher price levels and scrutiny on terms.
- Document communication and confirmation numbers when interacting with staff.
Negative Feedback / Risk Areas
- Recurring CarsDirect customer complaints cite poor customer service and unresponsive staff.
- Reports include account or fraud concerns and contested repossession experiences.
- Issues around billing, unclear fees, and lack of clear refunds or resolution processes.
Positive Feedback
Customers mention a nice selection of vehicles as a pro despite service problems.
Palermo, Sicily
Car wasn't placed outside lot as promised and now they're clised
- - Purchased a 1988 Volvo; it should be moved off the lot by close.
- - Purchase completed at 3:30; trying to reach staff since 5:30 PM ASAP.
Hello. I purchased a 1988 Volvo today and was told it would be moved outside of the lot before the end of business hours.
I have been trying to contact someone via phone and email since 5:30 PM. The purchase was completed at 3:30. I went to get fluids for the second vehicle that was purchased.
We are from Cheyenne with a rented trailer. I need someone to get ahold of me ASAP.
Preferred solution: The vehicle I purchased and refund for the rented trailer that will have to be re rented and fuel expenses for an additional round-trip to Denver from cheyenne
User's recommendation: They do not operate with integrity or consistency and are wasting my time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on confirmation number 3565****
- - I asked if my application was approved and who would call.
- - She said a dealer would contact me, but I asked which dealer and I didn't understand what she was saying.
I wanted to kno about an application that I had filed and did it get approved and the lady said that the dealer would contact me but when I asked her what dealer two times she sounded like she had an issue with me asking and I didnt understand what she was saying I just wanted to kno who would call and did I get approved
- Nice selection of vehicles
- Customer service was poor for me today because of the lack of customer support
Preferred solution: Loan approval for purchase of a vehicle would be nice
User's recommendation: Don’t get the wrong person for answering your questions
Someone using my info
- - I live in Phoenix, AZ; someone is using my information in San Diego.
- - My account is labeled fraudulent; I want OfferUp to investigate and clear my name.
Yes good morning, i live in phoenix,az and someone is using my info in san diego california, im being told my acct is fraud. I would like for offerup to investigate this scam.
Clear my name and rep. From this fraud acct
Dallas, Texas
CARS DIRECT LOUISVILLE KENTUCKY
- - Car repossessed after 3 weeks despite a $750 down payment.
- - They asked for $450 for tags and to lie on a contract.
This is the second complaint that I have made on this company, the first one was them re possessing a vehicle that my daughter only had for 3 weeks, and that I had paid 750.00 for down payment. They recieved their money, but told my daughter she owed 450 for tags, that is bull ***, and also told her to lie on a contract.
They are very unprofessional, my daughter just went there to retrieve her personal items out of the vehicle, and the man who cursed her out, and took her car, slammed the door with CARMEN THE SO CALLED MANAGER phone number 502-935-**** and has left my daughter sitting in the lobby, customers in lobby and no one assisting?? HHmmmmmm don't know about you but that is POOR CUSTOMER SERVICE.....also customers leaving as my daughter is going in, and tells my daughter I hope your not buying a car from here, because all of their cars are pieces of ***.....
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