Anonymous
map-marker Strafford, Missouri

Horrible and scammy business

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DO NOT GO HERE !!! If you don't read my full review, please take away this one fact. Do Not Go Here Very Scammy. Now that that is out of the way, here is how I came to this conclusion. I bought a car from white motor co. in Springfield. Upon their closing, they transfered my loan to Cars R Us. When I bought the car, there was a problem with the front end. I was told to bring it back and they would fix it for free, as part of the sale. Since they closed I brought it to this wonderful dealership. I talked to them and they wouldn't do it for free as they were not white motor co.. I said it's fine we have a full warranty on it. Next thing I know the car is fixed and I now owe them $400 to even get my car back. They never once communicated that they were going to fix and I had to pay. Oh well chaulk it up to misscomunication. Months later my AC starts to blow cold. I tried the recharge cans you can buy, but it didn't fix the issue. I called and scheduled a time to have them fix the compressor, or whatever issue it may be, as I had the full warranty [that I paid extra for]. I dropped it off the night before, and put the keys in the box. The next day I went the whole day without hearing from them. So I called about an hour before they close. They told me the warranty won't cover it (which they would have) and that they are recharging it and I owe them $100's for the "labor" and frion. Wait hold up, did I once say I received a call, a quote, or wanted them to proceed? Nope pretty sure I did not. Now that we are all on the same page, let me finish. I questioned why they would just fix it without calling or my permission. Wait this is the 2nd time.... So I questioned their ethics. Upon stating this was the second time. They said fine we will take all the frion out and you can have the car, but you are not allowed back. 2 problems with this, 1. It had full frion in it when I dropped it off, and 2 they are carrying my loan. Now, as I was getting heated by the incredibly unethical nature of this, I had my wife call. They told her she had to come sign that we would pay if they fixed it, but would not give a price. The next day, she went there to grab the keys, as we do not trust anything they say or do. Only to have them pull it out of the shop working on it again!!! My wife questioned them and got a smirk back. Yup a smirk. I am now out 3 days, all my frion and my sanity.... The moral of this story/review is dont trust a place that does what they want, tries to run you over and make a huge bill so they can take the car, because you can't pay the huge unwanted cost. After looking at more reviews I found out that others had had the same thing happen, or at least similar. Some even lost their car............
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Loss:
$300
Pros:
  • Cheap cars
Cons:
  • Horrible mechanic
  • Bad customer service
  • Scammy

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT GO HERE!!!!

Anonymous
map-marker Strafford, Missouri

Scam!!!

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Refused last payment. Then said they are going to repo??? wft
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Reason of review:
Problems with payment
Anonymous
map-marker Strafford, Missouri

Never Again

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We bought a truck here. Paid on it over 20,000 of payments. Diagnosed with cancer got behind one payment and one day they was going to come get it we paid late charges. We get it down to owing 2700.00 and they threaten me to repo. I will never go back. Karma will bite him in the *** one day. Everyone complains about banks at least they give you three months or even put that late payment on the back of your loan. They set and wait till you have almost pay off to treat you like your no one to them. But they lost a customer.
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Reason of review:
Problems with payment
Masin Qzu
map-marker Indianapolis, Indiana

CARS R US should be BAD MOTORS R US

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I wanted to buy a 2004 Impala from Bad Motors R US and they told me we inspect our motors and the bad cars we send to the auction, well once I started having issues they told me they did not inspect their motors. I asked so you sell bad motors, he said I'm with a customer and hung up the phone. Going to the beginning I decided to buy the car and the warranty and left the lot a week later the car started to overheat. the warranty would cover nothing but half of the water pump so left with 300 dollar bill. a week after getting the car back the car began knocking and the engine locked up. My mechanic said that the reason the engine locked up is because the dealership put some 50/50 into stop the engine from knocking and when I got a regular oil change the engine locked. These guys will do anything to make a buck and try to act innocent about it. They should indeed be called bad motors are us and they rude. STAY AWAY FROM CARS... BAD MOTORS R US!
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Loss:
$6000
Cons:
  • Bad customer service
  • Bad car
  • Inconsideration
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Hecker, Illinois

Short Review on July&nbs-04:00;09,&nbs-04:00;2015

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Ripped me off!!! 2008 impala paid for new transmission after 6 mobths!! They make you go through them then lied about whenit was paid off n repoed my car!! 6 months of being paidoff!! Tried to file a claim 9j my 8nsurance over a bumper issue that was 3 years old!! Liars n Cheats Pleasr No be so desperate to buy here it will cost you more in long run!!!
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Briceson Cny
map-marker Edwardsville, Illinois

They lied to me. Took my Jeep back because I had no insurance.The Jeep was broke down in my shop the whole time!

These people lie! They ripped me off on a jeep wrangler that I have paid over 5,000 out of the 8,000 owed. The jeep kept breaking down on me so I spent another 2,000 in parts and labor. It sat in my shop for months so of course Im not going to keep insurance on it while Im not going to be driving it for months! I got 2 months behind on payments, kind of hard to make payments when it keeps breaking down... So I called them and told them to come take the jeep until I could get caught up on my payments and they said that was fine once I got caught up on my payments I could come get the jeep back. I then called to catch up on my payments two weeks later and they said NO, I could not have my jeep back... They ripped me of thousands of dollars!!! These people are a joke! *** one of their mechanics walks around with no shoes on, very gross and unprofessional place! I would advise anyone to NOT do business there!
View full review
Loss:
$5000
Reason of review:
Lies and Bullshit!

Preferred solution: I want some money back or eventually your company will suffer from what I am capable of doing!

Anonymous
map-marker Tampa, Florida

Review from Tampa, Florida

People #1 need to take time to read the fine print #2 no one is perfect and if you have a problem with ANYTHING in life, that's between you and God(pray and you will find peace and guidance in your time of distress if you believe) I know Barb and her family for years and she has a business to run and she is not out to hurt anyone, if anything she is in business to do her best to bless and help people. People need to know that and again no one is perfect except The Lord ,so take some time ,pray it out and talk to Him. He WILL direct your path in a peaceful kind way and give you an understanding love that puts forgiveness in your heart and freely He will bless you(that's His promise)1Timothy
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Reason of review:
Not as described/ advertised
daniel c Kvj
map-marker Eureka Springs, Arkansas

Cars R US N STRAFFFORD,MO TWO FACED RIP OFFS

I BOUGHT A 99 CHEVY 2500 EXT CAB FROM BARB THE CROOKED OWNER I ALSO PURCHASED THE EXT WARRANTY EVERYTHING YOU COULD GET TO KEEP IT ON THE ROAD TWO WEEKS INTO IT THE DAY MY DAD PASSED AWAY TRANSMISSION WENT OUT I SHE HAD IT TOWED IN I HADF ALSO BOUGHT FROM HERE A PLAN WHERE IF MY TRUCK WENT DOWN IT WOULD COVER A RENTAL ALL OF THAT ENDED UP COMING OUT OF MY POCKET TWO WEEKS MY TRUCK BEING IN THE SHOP FOR TRANSMISSION CONSIDER ALL THIS TIME SHE IS GIVING ME A *** RUN AROUND TRUCK GETS DONE MY WIFE GOES TO PICK IT UP SHE SAYS YOU DIDNT REGISTER IT SO SHE PULLS A REPO ON IT BUT TELLS MY WIFE GO PAY THE REGISRTATION AND SALES TAX AND YOU CAN HAVE IT BACK MIND YOU IM ALREADY TWO WEEKS EARLY I MADE THE PAYMENT AFTER PAYING THE 760.FOR THAT SHE STILL KEPT MY TRUCK. I HAVE TALKED TO NUMEROUS PEOPLE SAYING I SHOULD OF ASKED THEM THAT THEY WOULDNT BUY ANYTHING FROM THEM FUNNY THING IS I SOLD A LAWN MOWER TO A GUY AND WE WERE TALKING AND TOLD ME SHE HAD BEEN IN TROUBLE FOR THEFT AND NUMEROUS OTHER THINGS I JUST WONDER HOW A DEALERSHIP THAT HALF THE CREW IS CRACKED OUT AND TREATS PEOPLE THAT WAY CAN STAY IN BUISNESS I GUESS THATS HOW YOU STAY IN BUISNESS BY *** PEOPLE AND WHO KNOWS WHAT ELSE THEY ARE SELLING OUT OF THERE STEP THREW THE DOOR AND CHECK OUT THE FIRST SALES ASSOCIATE THAT IS IF SHE CAN SIT STILL LONG ENOUGH. CARS R US IN STRAFFORD,MO IS A RIP OFF AND THERE SHOULD BE NO REASON THEY SHOULD HAVE A DEALERSHIP LICENSE ALL I CAN SAY IS KARMA IS A *** AND EVERYONE GETS A PAYBACK
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Loss:
$12000
15 comments
Guest

I bought a truck from cars r us. Paid my insurance and payments.

Never had a problem. I know I overpaid for the truck but in my credit situation they were the ones to work with me.

I paid my 3 years of payments to them and still own the truck to this day. Maybe I was lucky but overall it was a good experience with them.

Guest
reply icon Replying to comment of Guest-963561

Batb was great but new owner is a thief. Go ahead buy a car and be ready to lose yout money. Big down payment, big payment, big ripoff and big loss.

Guest

Much agreed! Two faced rip-offs!

They are ignorant liars. They sold me a jeep that was set up to fail! The air intake was not put together properly so it sucked in dust and dirt, completely by-passing the air filter! I had dirt caked on the spark plugs and even dirt in the oil.

I wouldn't trust that homeless, shoeless Bob Ross lookin mechanic. Then they took it back and wouldn't let me make payments anymore... Go ahead and keep the piece of junk that you *** sold me..

I hope that engine blows! Karma is going to get you guys!

Guest
reply icon Replying to comment of Guest-955616

Say what you want about the owners... I know barefoot dave the mechanic for a while now...the dude is a bit eccentric but he knows everything about fixing engines

Guest

I think you people are forgetting cars r us are car dealers in a business. we also bought a pickup from them is it a great truck.no but they told us it was very high milage when we bought it but it was in the range of our down payment so we took it..in just a few days the transmission went out.and the front wheel bearings.needed replaced..they payed for half of everything.and it was done quick.and painless.buy one through a bank and see if they help with break downs..also we have been a couple of weeks late on our payments twice.did they try to repo.no we get a reminder letter..it's not their fault you can't make your payments.you agree to the amount when you buy ...wake up quit thinking they are your best friends and it hurts your feelings when they want you to do what you agree to in the contract to buy..barb and Ronnie have been good to us..I can't speak for the rest of you but I doubt you had a great credit score when you went to cars.r us.i know we dont..ps.most lots charge higher payments.the intrest is way higher.and they start repo the day after your late..bottom line keep insurance stay legal and make your payments.you do that you won't be trying to bad mouth cars.r.us.

Guest
reply icon Replying to comment of Guest-936539

I've bought from them before had no real problems pretty satisfied with them the only thing I don't like is 95% of the vehiclesoup have over 200,000 miles and I seen some with 350,000 and they were still asking $30,000. No way I'd pay that kinda money for all those miles.

Guest

Never judge someone on what you don't know for sure on what is going on I have done bussiness with car r us for last 2 years they have help me in many ways other people wouldn't think of the money they put out nothing in this world is free pay your bills and if can't because something went wrong in your world all let them know whats going on we all have to feed are families burn bridges and your stuck in middle cant turn back

Guest

You big liar tell the entire story or don't tell it at all. You Wer never early on any payment you Wer two weeks late. And if you hadn't acted like a total *** we would've fixed your tranny free.

Guest
reply icon Replying to comment of Guest-890668

A owner of a business should never treat a customer like that. Never speak like that to anyone in general.

Guest

Bought a car from them and less than 2 weeks my motor blows, they claim to have fixed it and I go pick it up and the next day the motor blows again? WTH!!

Call Barb again and she has a tow truck come get it and when it was "fixed" and we go to pick it up not only did her gross mechanic steal our brand new GPS out of the car but she said we either make our payment a week early or she is keeping the car. When we asked about our GPS they of course denied stealing it and say that we never had one. We showed the receipt for the GPS and the box that was still in the car and still they denied it. I HATE Barb and her whole staff, they are crooked and karma will get them again.

My Mom is neighbors with a family member of Barb's and he even said he would NEVER buy a car from there. All you claiming to be happy customers are obviously delusional and or family to her, because I can't find one real legitimate person who is happy after buying from Barb.

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MDGates
map-marker Washington, District Of Columbia

Owner matt promised $150 credit then denied it

Owner Matt promised me a $150 dollar credit on 5-16-11 (which I should have gotten in writing) for wheel bearings that another shop had to replace after being installed by carz r us last Dec. I felt bad for him when he told me about financial trouble the shop was having. Then, today, Matt denied he made the offer. I was charged 35 dollars to check on hoses that were broken to power steering. They quoted me a price of over $200.00 for the two hoses. I took the car elsewhere. They need to be dealt with through the BBB in Illinois or checked out by them. I am not happy and I would suggest doing a little homework on finding a better place to take your car thats more trustworthy than CARZ R US.
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