Carrsmith

I wouldn't recommend this place to my worst enemy. If you want poor customer service, charges for technician's mistakes, lies, & to get your car back in worse condition than you left it, take your vehicle to Carrsmith. I don't know about you, but when I take my car to be repaired, I expect prompt, timely communication and status updates, fair prices, and superior customer service. Where do I begin?! My Jaguar wouldn't start; Carrsmith came up online as a Jaguar repair shop & I had gotten the oil changed there before. Had the car towed to Carrsmith. They ran diagnostics for two days, couldn't figure anything out. When ever I wanted a status update I had to initiate the call. There were a couple times when I called that I got excuses, like we're so busy, blah, blah, blah. This may sound selfish, but if my car is being repaired, all I care about is MY CAR. You are a business; if you are a decent business, you should be used to be being busy while still being able to provide excellent customer service and helping ease the mind of the often frustrated and frazzled customer! I communicated primarily with Lisa. Ken is a true horror; he doesn't have a clue. He told me Jaguars are just complicated and expensive, when I asked him questions about the condition of my car after diagnostics, he didn't take responsibility for anything. What he should have been saying was that they did not have the expertise to fix my car and they would recommend I take it somewhere that can fix it. But, I digress . . . I was initially told diagnostics was $100, then told they had to do "extensive" diagnostics which would be $300; I refused to authorize $300 diagnostics at that dump! I went on justanswer.com to communicate with a live Jaguar technician. I forwarded that info to Ken and Lisa via email. They never responded to me, but I checked with the technician working on my car and he said they tried those suggestions, it didn't work, and he didn't know what was wrong with the car. Neither Ken nor Lisa has EVER admitted that they could not fix the car. They finally figured out what was wrong with the car and told me total repair would be $1176, which I couldn't afford. We were all set to fix the major issue for $804. The day I was going to pick the car up, I get a call that there was another issue found and the new price was $949, fine. It was a Friday and I was told parts would arrive on Monday and the car would be ready Monday afternoon. I get a call Monday that they ordered the wrong part and I had to pay for the mistake, to the tune of an extra $150 AND car wouldn't be ready until Tuesday (eight days after I had it towed there). As soon as I could, I returned the ant-infested loaner car they gave me (with no gas might I add) & had the car towed to another AAA-approved auto repair shop in town (read my review of Continental Imports). By the time my car left Carrsmith, all of the rear and trunk panels were misplaced and in a disarray, wires were hanging, sound wouldn't work, gas level was down by nearly half, and most importantly, it still wouldn't start! They charged me $75 for the diagnostics before I had it towed away. Beware!!