Carrs Corvettes And Customs
We are currently gathering insights to provide in-depth statistics
Consumers are asking for reviews of this business
Plano, Texas
Ripoff Warning! Carr's Corvettes and Customs
They give you a tour of the shop, or tell you to look around at all the cool projects. The shop manager is a good guy.
The problem is the conn artist shop owner “Carr” who has no problem ripping off his customers. Personally I can tell you that from my experience, I dropped off my car and I was told I would be contacted with an estimate. It was very simple things like an oil change, change a hose, and tightening up a few bolts. I asked for an estimate and I was told it would take a day or two.
Then I get an email saying the work is all done already and attaches an $750 bill! I question it naturally, and the owner's response was that he practically was doing me a favor by charging me so little. How is this guy in business?? I can confidently say based on my personal experience that CARR FROM CARR CORVETTES & CUSTOMS RIPS OFF HIS CUSTOMERS!!!
Not only did he stick me with a huge bill, the work wasn’t even done!!! I asked for 1 hose to be changed - and it didn't even get done. The same leaky hose is still on car, almost $800 later. The garage does have some decent people working there (who should leave and move on to better things).
But learn from my mistakes, don’t be a victim to this CHEAT and take your classic car business elsewhere. The guy says he wants to deal in cash and if you want to pay with a credit card, he tacks on an additional hefty percentage.
In Dallas you have lots of options, and I would do everything to avoid dealing with this shady character. NOT RECOMMENDED!!!
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
This review is not accurate. This person brought their car in on a wrecker and it was not running at all.
We wrote up a detailed work order which the customer read and then signed with 6 specific items to address, including getting the car running and driving.
We did not charge anything to get the car running again which took about 2 hours, then during the course of diagnosing the items as he had approved, we were able to correct the issues while doing the diagnosis that he had specifically given to us, approved and signed for. Most of the labor was for diagnosis and the repair cost was minimal because the repairs were very quick while diagnosing them.
As for the hose that the customer mentions it was on the work order signed by the customer as "Reroute and Replace Fuel Hose From Filter to Carb - Leaking" and the final invoice as " Re-Route Fuel Hose". The customer did not read the final invoice correctly. We did not replace the fuel hose, because the hose was brand new and just needed to be rerouted and the clamp tightened.
We did not see a reason to replace the new hose already on the car when we could save time and money by doing the job without replacing the hose.
The real issue came when the customer disclosed that he had no money to pay for anything, not even the diagnosis he had given to me as a list, read the work order, and signed with his approval.
We tried to work with the customer and even stored his car for a week after he told us he would come and get it several times. When he picked up the car it had been washed, vacuumed and detailed at no cost to the customer and I stayed 40 minutes late on a Friday to personally deliver the car after he had said he would be there an hour before closing time. I am still very confused why anyone would bring a car in on a wrecker, give a specific list of items to diagnose and repair, read and sign a work order and then tell us he had no money to pay for any of it, let alone not thinking there would be at least some cost just to get the car running, which we did not charge for. All of this is over an invoice of $700, and then I removed the labor and parts to get the car running, that was about $300, to try to help him out.
We are blessed to have outstanding customers and a very good reputation for our quality and attention-to-detail.
It is clear to see that we have never had any negative reviews in all the years we have been in business. I would suggest anyone looking to bring a car in look at the website, read the testimonials on our sight, and come visit the shop.