Debanhi Bjy

Cancelled insurance for no reason and gave no refund

Please do not use this company, you will end paying out of the nose, they say they have sent you messasges when they have not, and ask you to upload documents to the dashboard which does not work. They cancel without a grace period and then charge you an extortiante fee when they cancel your policy without warning. Please use a company that is more profession and understanding, biggest regret was using this company and we are £450 out of pocket for a recently passed driver is not good at all. Rude, discourteous, arrogant. Would not reinstate policy despite pleaing with them and explianing that it was not my fault and I tried to send them the documents and get in touch with them. Claimed that I needed a counterpart uploaded which dos not upload in the right format.
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Preferred solution: Full refund

User's recommendation: DO NOT USE

lucy m Qxh
map-marker Newry, Northern Ireland

Impossible to contact

I've been trying to opt out of auto renewal. I thought I had achieved this via their Livechat with a chatbot but never received an email confirmation. I have therefore tried to make contact with a live agent via Livechat but none are responding. there is no phone number to contact them directly other than a claims line and they refuse to provide an alternative number. If I just cancel my direct debit no doubt they will hit me with a policy cancellation fee. Very very frustrating.
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  • Impossible to contact

Preferred solution: cancel auto renewal due 16th June

User's recommendation: avoid

map-marker Dewsbury, England

Extension for black box installation

Hi. I have been trying to contact carrot via web chat for days and have not been able to get through to an agent. I was advised my policy will be cancelled as I have not installed my black box yet but there was no available appointments. I have received to state the policy may be cancelled but the black box company has advised me to contact yourselves and ask for an extension as it is not possible to have the installation done in the time frame given. I'm extremely frustrated with the communication via bot. No agents are ever available to take over communication. I have sat for hours at a time. I think it would be extremely unfair to cancel my policy especially given your communication issues. Can I be provided with an extension? I have no choice now so I am ready to open a case with resolver as I can't seem to contact a member of the carrot team. Please can you contact me to help me resolve this issue. Thanks
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Diabolical Don't Quite Cover It