Worst ER Service !!!
The Absolute Worst Place !!! Had a visit on November 13 due to some serious bruising that I couldn't explain. Had some blood drawn, given a prescription of penicillin and was sent on my way without a diagnosis. I was told the blood work will only be a couple of days but it's now December 2nd. I decided to contact the ER and a not so professional woman answered the call. I tried to tell her the reason for my call only to be cut off with "Hold on". Now 1 hour later I decided to hang up and call back only to have her yelling at me at the top of her voice saying that I am know longer in their system after November 13th and should contact medical records!! She was speaking so rudely and in a rushed way as if I was interrupting her. I again attempted to get my question answered and she started yelling "Ma'am you heard what I said, call medical records!" I couldn't believe the experience; I should've as the other reviews aren't so good. I've always gone to Lifebridge Health for any and everything and truly regret visiting this hospital. I can't get any answers about my visit but I promise you Cigna has them all as they are holding the cash !! To the (not so professional) woman answering ER calls today, Sunday, December 2, 2018 I @ 7:00pm I pray our replacement is only one background check away. You don't deserve the right to call yourself a customer service representative of any kind... Especially working in an ER whereas you may come in contact with people with sensitive issues.. I'll never return to this hospital and I'll surely beg Lifebridge Health to excuse my disloyalty as I have strayed only to come crawling back !!
Carroll Hospital Customer Care
Reason of review
Poor customer service
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