The worst customer service ever

Carrabbas Italian Grill - The worst customer service ever
Carrabbas Italian Grill - The worst customer service ever
Carrabbas Italian Grill - The worst customer service ever
Carrabbas Italian Grill - The worst customer service ever
Carrabbas Italian Grill - The worst customer service ever
Carrabbas Italian Grill - The worst customer service ever
Called in a pick up order at 5:20 and was told by the person I spoke with that my order would be ready by 6:25. I get there and there is about 20 waiting outside for food, some placed their orders in at 4pm and 2 and a half hours later they are still waiting for their food. Its now 10pm, the restaurant is now closed and still waiting for our food. The manager keeps on telling us that the food is being cooked, then Heather the floor manager disappears for an hour then says the food is being cooked. . A gentleman complained to the manager that his food was supposed to be ready at 6:50 and 20 minutes later he somehow jumped in front of all of us waiting and got his food. There are still people here that ordered at 5pm and still waiting for food The manager Heather is being rude to the customers when they ask why they were told food was going to be ready in 50 minutes when they called it in and 2+ hours later still not here. Didnt once offer they big crowd an appetizer or apology. When asked Heather about possibly giving us a cpl of free desserts or a gift card since we waited for 3 and a half hours all heather said is if I do it for you I have to do it for everyone one here and walked away. I will never eat and order from here again! I will make sure all my friends on social media will know about this experience along with posting photos of this horrible service

User's recommendation: Avoid this restaurant.

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ID
#2544587 Review #2544587 is a subjective opinion of poster.
Location
Darby, Pennsylvania
New Reviewer

Failure to enter visit

Update by user Dec 17, 2020

It hasn't been resolved.

Original review posted by user Dec 17, 2020
For the second time in about 2 weeks, Carrabbas has failed to enter my visit. I've been online to get it recorded and the manager there has tried to help but all to no avail. I am going back to see the manager again and either get it resolved favorably or I'll never darken the Carrabbas door again. melcaseusma64@***.net
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ID
#2341105 Review #2341105 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$30
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Very upset

Went to this place and when I walked in I ask the hostess if they had social distancing, and she said no the Governor said they didn't need to do that any more So i walked into the bar area and notice 3 waiters running around with their nose exposed from their masks. I ask a server if that was the norm, and she said no there are told to cover the face with their mask. So I walked out very stupid to cover your mouth and not your nose.

User's recommendation: Do not go to this place unless you want covid -19.

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ID
#2324582 Review #2324582 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Service
Carrabbas Italian Grill Sanitary Conditions
Preferred solution
Let the company propose a solution

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