Carpet Garage

We were given 2 ears and 1 mouth for a reason I believe. They don't listen to needs of customers and that is the problem.

Then when called upon their transgressions, they are arrogant, argumentative, and refuse to make things right. Shop at Peirce, you will get better service, product and someone that listens to what your needs are.

Bought the Lux peel stick tile at $71 box around 6 bixes came back 2 weeks later to get 2 mire just to be sure had enough, told the price but nothing else, 2 mths later had contractor install it as he was busy. I tame back to get 1 or 2 boxs yet due to waste with cutting etc was told it was discobtined but the first time i came b4 i was not told tbis also told that the only place had it was their carpet garage 900 miles away in Montana but would cost me $50 box to ship and non of their trucks wete coming this way and oh by the way u got it discounted and its now $140 box along with your shipping costs of $100.

My husband is a trucker but doesnt go that way but his friend does but that salesman a older small guy kept a negative attitude that tbis cant work and that wont work , we needed it brought 1/4 mile to the truck stop but no one can drop it off their which i understand but even the times they are open and when our trucker friend may come threw the salesman said it wont work, he had no idea what time the trucker would come threw so how do u know...turns out that $140 per box just disappeared to around $78 box after all, guess me being there for so long making calls and contacts did get old, our trucker friend got it for us thank gid and i learned a lesdon..DONT TRUST THESE GUYS ONCE THE MONEY EXCHANGES YOUR NOTHING TO THEM JUST A CASH COW! GO ELSEWHERE, IM STAYING WITH OUR CARPET WORLD AS SHOULD OF!

I went into Carpet garage in Missoula Mt to buy flooring for my kitchen and Laundry room. I had settled on sheet vinyl for fear of water damage.

I was directed by the salesman to the Laments, It was quite a bit more expensive to buy and install but the salesman assured me it was worth it, he assured me it was almost indestructible. It is beautiful flooring and I love it, but what he didn't tell me is that the indestructible does not mean it is waterproof or even water friendly. Shortly after having it installed by a professional on their suggested list I started noticing blisters appearing on the edges and almost like the top layer was coming off. ( this started before the installation was even complete ) one board had to be replaced even before all of the floor was installed.

After several months there appeared several of these blisters and spots where it appeared the top coat was coming off. After about a year and when some of these were becoming unsightly, I contacted the Carpet Garage in Missoula and lodged a complaint. The manager had me take photos and bring them in, he then said it looked like water damage,( now this is flooring that was sold for a kitchen and Laundry room ). I am a bachelor, there are no children, pets in the house and I do my own housework, and I use a sponge mop so, needless to say it hasn't been over mopped and there is and ice maker fridge in the room ( About three or four feet from the closest boil ).

I had my choice to either hire an inspector from out of town??? or the manager said he could bring the company rep out to see what he thought. Kinda like hiring a fox to determine who killed your chickens. WELL guess what, none of the problem was their fault as it was determined ( by their expert ) that it was water damage, even though that first board that was replaced during the installation was never near any water.

But it wasn't their fault as water damage was not covered in their warrenty ( imagine that ) the rep said " right on the package it states not to get water on the floor, He said If you look on the label it is in very, very small print it says do not use water on it." I could not believe the rep would even say that. I guess you are supposed to have your kitchen and Laundry room floor sent out for dry cleaning. I didn't receive a label on the flooring, I had it installed by one of their approved installers. The installers picked it up and I never seen a label, all I had to go on was the salesmans assurance it was near indestructible.

They did say that they had a floor cleaner that they sold, that if you spray it on a dry mop does a pretty good job of cleaning this kind of flooring. It is expensive but they would give me a free bottle to use. I need to add here that they do not carry this flooring anymore but they said that is not because it is junk only that they changed the items they carried. So I picked up this free bottle of cleaning solution.

The label is completely in German, you cannot read a word on the label. I asked if it is safe to use this same manager said oh yea trust me it is perfectly safe, This is the same guy that said water was the cause of the problems on this indestructible floor that had had very little water on it. All I can say is I will NEVER deal with them or refer someone to them as they do not do not stand behind their products, or their sales pitches, but they will tell you anything to make a sale and then make up any excuse to defend the inferior quality junk they are selling, but if you are lucky they will give you a free bottle of something with a German label to make it all better and make the complaint go away.

I am afraid to use the stuff they gave me with the German label as I am afraid I might start glowing, God only knows what it is. But I guess it just proves that the buyer should beware and go to a quality retailer to get major upgrade items.

I purchased $400 worth of tile, glue and sealer from the Carpet Garage in West Fargo. After installing the tile and ending up a couple tiles short to finish the project I returned to the Carpet Garage to purchase the three tiles that I was short. They told me that I would have to purchase another case of tiles at $64.oo rather than selling me three individual tiles.

I have purchased several thousand dollars worth of materials at the Carpet Garage in the past, but if they are more interested in screwing me for a case of tiles rather than letting me buy individual tiles I will start spending my money else where.

You would think that a returning customer is worth more than the profits of a box of tile.