New Reviewer

Carpet seam broke, 2 different carpets same result

this is the second carpet installed by them in the same room in the same spot where the seam has let go. the carpet is 3 years old and was told that there's nothing they can do. It will be the last time I give them any business. Don't waste your money ,pay a little more and save yourself the grief.

User's recommendation: Pay the extra money, lousy installers.

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ID
#2471242 Review #2471242 is a subjective opinion of poster.
Pros
  • Cheaper than others
Cons
  • Lousy installation
Preferred solution
maybe a refund or gift card. Restretch is useless
New Reviewer

TERRIBLE - RUN AWAY !!!!

RUN AS FAST AS YOU CAN AWAY FROM THIS PLACE !!!! DOESNT EVEN DESERVE 1 STAR !!!@ NIGHTMARE FROM BEGINNING : CARPET INSTALLED HAD DEFECT WHEN THEY HAD TO COME BACK TO INSTALL REPLACEMENT CARPET THE INSTALLERS (Matt , Jimmy ,Scot)WERE IGNORANT AND RUDE . CHIPPED WALL , RIPPED EXPENSIVE WINDOW SHADE , THREW BRAND NEW FURNITURE. WHEN TOLD THEM TO BE CAREFUL JIMMY BECAME VERY NASTY AND ARGUMENTATIVE SAYING THEY WE'RE NOT RESPOSIBLE FOR BROKEN FURNITURE. HAVE PICS AND VIDEOS ! AND TO TOP IT ALL OFF NOONE FROM OFFICE CONTACTED ME REGARDING ISSUES. RUN ,RUN ,RUN VERY FAST AWAY !!!!
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ID
#1434896 Review #1434896 is a subjective opinion of poster.
Location
Buffalo, New York
Reason of review
Bad quality
New Reviewer

Terrible customer service

Worst carpet store to deal with. First the person measuring doesnt show when scheduled after calling to say she was 10 minutes away. Then once scheduled for installation the installers cant seem to find us on the schedule and argued they were already at my house.
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ID
#1365119 Review #1365119 is a subjective opinion of poster.
Location
Cheektowaga, New York
Reason of review
Poor customer service

Owner is an absolute jerk

I’m a 68 yr old woman who wanted to put carpet in 2 rooms of my house. They came a few days later, measured and I had a date scheduled for installation. Day of, I get a call saying they would be there between 8-10 am, then a call saying between 11:30-1:30 pm. They show up and the people who cut the rugs to size, switched the rooms and cut incorrectly. So only 1 room got installed. I was told it happens all the time by the installers. Let me say, the installers were great! I calm down and call the owner and his response was, “I’m not gonna make any money off this now so what do you want me to do about this?” Never apologized, never offered any discount, never even acted remorseful. All he could say was I should be happy I got a few extra pieces of free carpet from their mistake and that should be my compensation. His customer service skills are pitiful. I really don’t know how this place stays in business with him at the wheel. I would highly discourage anyone from going there. I bought the rugs through him so anyone he deals with to cut and install is his issue, not mine. The customer does NOT come first at this West Seneca store, the dollar signs do!
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ID
#1203552 Review #1203552 is a subjective opinion of poster.
Reason of review
Bad quality

Poor installers