Carpet Factory Outlet
Carpet Factory Outlet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carpet Factory Outlet has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheaper than others.
Cons: Lousy installation.Recent recommendations regarding this business are as follows: "Really?", "Go some where else", "Pay the extra money, lousy installers".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carpet Factory Outlet has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheaper than others.
Cons: Lousy installation.Recent recommendations regarding this business are as follows: "Really?", "Go some where else", "Pay the extra money, lousy installers".
Review authors value the most Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo, New YorkSales person suggested to buy this looked nice and was darker than I received,never informed it would be lighted when installed
User's recommendation: Really?
Carpet installed
I'm very pissed!!! I recently got carpet installed (9/29/23) and the measurements was taken by Mariann Ryan.
She arrived at my house and took measurements and stated that the cost is going to be 910.00 for my hallway and stairs. I agreed to have Carpet factory outlet come out and install the carpet for me. The guy came to install and soon as he look at my hallway and stairs he stated that he is not going to have enough carpet to finish the landing on my stairs which he didn't once he was finish. So now I'm left with nails and wood right at the landing on my stairs and I have a granddaughter that is two years old that just yesterday got a nail in her foot due to this stupid mistake.
Still today no one have called to schedule appointment to finish off my floor. I fill that I should be compensated due to this huge error. I want this message to be sent to the overall manager on the company and please have him or her give me a call and I have pictures of the nails that sticking out of my floor. I even called up to the store and complained and the guy just stated that the carpet have to be ordered, but do it take this long for carpet to come in???
When they took my deposit the carpet was installed the following week! This is unacceptable.
Poor quality of work
We were building a new home so we had them come out and put carpet in our guest room so that we can move into the house. They did a fair job on that, and they measure the house for the rest of the carpet, but did not check the floor for level.
So we finally got them back to do carpet. They charged us an extra because the floor was out of level and they had to float it. ($400) shouldve been considered on the first trip when they measure the house would not have been an extra charge. We were doing two types of flooring, our living room and kitchen area all one room so we had to have a divider between carpeting and hard floor.
We agreed on a particular divider when they came and installed. They couldnt install that particular divider so they did something different some type of role over edge, we did not like that so we had to have them come back to put the divider in which is a little metal strip between the carpet in the hard floor per the original agreement. Also, they did not install strips on the threshold between the rooms in the doorway threshold so we had to have them come back and do that also. each trip will take several weeks to get scheduled and get them out here which was pushing back my scheduling on furniture deliveries, and etc..
the living room, and it was a large enough room to where he has a seam in it with you can see very well, and we do not like that.
So when we contact them and complain, they got very aggressive and became hard to work with at that point, and did not consider helping us at all on their poor quality of work that we are very dis-satisfied with. I would not wish this on anyone.
User's recommendation: Go some where else
Carpet seam broke, 2 different carpets same result
- Cheaper than others
- Lousy installation
Preferred solution: maybe a refund or gift card. Restretch is useless
User's recommendation: Pay the extra money, lousy installers
TERRIBLE - RUN AWAY !!!!
Terrible customer service
Owner is an absolute jerk
Poor installers
Absolute Nightmare!
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, New YorkCarpet Factory Outlet Carpeting Review
Carpet Factory Outlet - Staff Review from New York, New York
Bottom end service from Carpet Factory Outlet
Duramic Ceramic
Companies Similar to Carpet Factory Outlet
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hun, I would look to see if you had a contract or something when you purchased the floor to be installed. For a fact tile floor needs to be grouted cermac or otherwise it is what keeps the tiles from moving.
As for using sealent to grout it big mistake floors and counters that are pourous need to be resealed during regular intervals to insure water damage does not occur especially if its a pourus tile. You may need to pay to have the floor redone. Best bet call a certified professional to take a look. You may be able to reuse the tile if there not damage to it.
So hun cross your fingers and call a professional contracter and see what can be done. Because if the floor stays like it is it will cost you much more in the long run with possible water damage. Hope everything goes well. P.S.
do research on who you hire ask to see work they have done before dont be afraid to do homework on people. It will save you in the end......