CarPartsSolutions

Terrible Experience. Avoid This Company.

I ordered a part on **September 10** for **$828.40**, but they sent me the wrong item not once, but three times.

I gave them the exact part number and even confirmed it multiple times, yet they kept shipping the wrong product. Their representative, Rodger Craig, told me I needed to 'confirm' the part, which is ridiculous since it's their inventory. I'm not a mechanic, so I trusted them to send the right part based on the part number I provided.

To make it worse, they're now refusing a refund, even though their invoice clearly states a 30-day return policy. I also had to pay for return shipping on their mistake, and I'm now only offered a check for a refund after paying via Zelle, which doesn't feel reliable.

I'll be going to the police and filing a chargeback with my bank due to this company's complete lack of responsibility.

David Brown, who sold me the part, has gone silent.

It took almost **two months** of dealing with their errors and poor customer service. Avoid this place at all costs - they're scammers.

My 2003 Thunderbird with 98k miles had a serious gas odor leak. My Ford Dealer

recommended replacing the FUEL TANK & PUMPS plus the FUEL FILLER NECK.

Ford no longer supports the 2002 to 2005 Thunderbirds.

I got to "Car Parts Solutions", purely by ACCIDENT.

I dialed, Desert Valley Auto Parts in AZ.

There was LOTS of Buzzing & Clicking. When the phone connected, I was greeted with

"Car Parts", nothiing more.

I asked if this was the "BIG YARD" in AZ..."Yes it is", replied SAM. I told him what I

needed...he replied with "hold please". "Good News...we have it...$648".

It was high but it

included the pumps. "By The Way Sam added. ALL OUR PARTS ARE TESTED & you

have 30 days for REFUND/REPLACEMENT".

The FUEL FILLER NECK came in at $399. My grand total was $1,048.

My mechanic installs the tank and then tells me, "THE PUMPS DON'T WORK" and the

FUEL FILLER NECK is 4 inches too long.

Later, I call Car Parts Solutions...HANNAH answers,

she says..."let me get JAMES". A few words were exchanged...than says, "let me get you

a RETURN LABEL."

That was back in June '24. It is now Sept of '24 it. I NEVER HEARD from them AGAIN.

I figure they owe me a $300 REFUND.

$100 for each pump ($200) & $100 for

FILLER NECK.

Whether they REFUND or NOT, this REVIEW will be POSTED. I will REMOVE it IF we come

to a resolution.

There are plenty of other places to buy your CLASSIC CAR PARTS but DO NOT, UNDER ANY CIRCUMSTANCES BUY YOUR PARTS at "CAR PARTS SOLUTIONS--SAN DIEGO.

YOU'VE BEEN WARNED.