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Verified Reviewer
New Reviewer

Terrible service

Carousel Hotel - Terrible service
Carousel Hotel - Terrible service
A fire alarm went off at 10pm and the hotel was evacuated. It was an apparent freon leak. We proceeded to our room to find 7 men standing outside my room. (I'm there alone with my 15 year old daughter). Nobody said a word. I had to ask what was going on. They said they were "airing out our room b/c there was a freon leak). Nobody said where. I was terrified to sleep there. Our carpet was sopping wet which made me wonder if it was our room. We went back out to find someone to ask questions and everyone was gone. Customer service was terrible and I don't think I will return return. It's a shame b/c we have been staying here for years!! f

User's recommendation: Find another hotel that will care. I even reached out to the hotel to rectify and they ignored me.

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#2679243 Review #2679243 is a subjective opinion of poster.
  • Proximity to the beach is wonderful
  • Big hotel so parking in lot is hard to find
Preferred solution
Full refund
New Reviewer

No air conditioning in the room

Me and my family arrived on Sunday July 26th at around230pm. We noticed immediately that it was hot in our room. I called the front desk and was told it was being worked on. At 530om I called the front desk and was told it was fixed and would have to wait for the room to cool down. At930pm the room still wasnt cool but now Im at the front desk and the clerk says we can get a fan which is not acceptable so thy give us a portable ac. We leave to go out and return about midnit and the room isnt cool cuz the tape that was holding the ac filter in has fallen off so then maintenance comes to fix it. Then a couple hours later same thing happens we try to fix it well we just go to sleep in the uncomfortable heat. Then at 7 am I go to front desk and demand another room which me and my family had to pack up everything and move. Then the best thing is the room was a little cooler but stayed at73 in the thermostat as well as reaching 76 I just decided to deal whit it due to checking out the next day. My stay was very unpleasant and Im not happy.