Amanda G Uma

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Terrible service

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Carousel Hotel - Terrible service
Carousel Hotel - Terrible service - Image 2
A fire alarm went off at 10pm and the hotel was evacuated. It was an apparent freon leak. We proceeded to our room to find 7 men standing outside my room. (I'm there alone with my 15 year old daughter). Nobody said a word. I had to ask what was going on. They said they were "airing out our room b/c there was a freon leak). Nobody said where. I was terrified to sleep there. Our carpet was sopping wet which made me wonder if it was our room. We went back out to find someone to ask questions and everyone was gone. Customer service was terrible and I don't think I will return return. It's a shame b/c we have been staying here for years!! f
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  • Proximity to the beach is wonderful
  • Big hotel so parking in lot is hard to find

Preferred solution: Full refund

User's recommendation: Find another hotel that will care. I even reached out to the hotel to rectify and they ignored me.

paula s Gyx

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No air conditioning in the room

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Me and my family arrived on Sunday July 26th at around230pm. We noticed immediately that it was hot in our room. I called the front desk and was told it was being worked on. At 530om I called the front desk and was told it was fixed and would have to wait for the room to cool down. At930pm the room still wasnt cool but now Im at the front desk and the clerk says we can get a fan which is not acceptable so thy give us a portable ac. We leave to go out and return about midnit and the room isnt cool cuz the tape that was holding the ac filter in has fallen off so then maintenance comes to fix it. Then a couple hours later same thing happens we try to fix it well we just go to sleep in the uncomfortable heat. Then at 7 am I go to front desk and demand another room which me and my family had to pack up everything and move. Then the best thing is the room was a little cooler but stayed at73 in the thermostat as well as reaching 76 I just decided to deal whit it due to checking out the next day. My stay was very unpleasant and Im not happy.
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Preferred solution: Either a refund or a credit for two free nites

map-marker Leesburg, Virginia

Carousel Hotel in Ocean City Md

I saved up to take my 2 boys and my mom for a weekend trip to the beach (Ocean City Maryland) (9/11/10.) There was a questionable weather forecast, so I chose the Carousel hotel, because they had an inside skating rink (handy if it rains.) So, when we checked in, I checked out the rink to see how it looked in case we wanted to visit it later. It looked fine; I have ice skated before. People were on it, it had obviously been in use all day. At various times throughout the day, we would come in from the beach to use the bathroom, etc, and I would glance at the rink. The second time I looked, it looked recently resurfaced and shiny. Nothing unusual. We went out that night and came back at 9:30 PM. Then I saw a sign that said the rink would be closing at 10pm that night and not re-opening until the following weekend due to maintenance. So, I called the front desk and asked if we could still skate. The girl said, yes, but we'd only have a half hour (till they close at 10.) My little one had his heart set on it, and he has mild autism, so it was important to me that he have that half hour. So we hustled on down there. There were plenty of folks skating, and a group of about 11 were just leaving when we got on the ice. I got little man's skates on and set him up with the "ice walker" aid that they had for newbies. I set off for the far end to make a lap and come back around to him. I noticed that there was a LOT of water on the ice--it was rippling around my blades. By the time I got to the far end, it was an inch deep. As I said, I have ice skated before, but the water made the ice reaaaaallly slippery. I fell on my ***, and then back on my head. I'm laying in an inch of ice water, and holding my bleeding head, and my autistic son is upset because mom is bleeding. Luckily, my mom was watching and she and my older son came down. The attendants had to put towels under me (but I was already completely soaked in jeans and sweatshirt.) They finally decided they should call 911 after they asked me to get up and I said I didn't think it was a good idea. The EMTs didn't want to walk on the ice to get me because they were afraid they would slip and drop me because it was so wet. I got up and had to climb a fence to get to stretcher. After a CT scan (no fracture) and 13 staples, we got back to the hotel at 1 am. No one said a word to us. No accident report, no manager spoke to us. The next day, we were supposed to be out of the room by 11. Mom called and asked if we could go a little slower, since I was moving kinda slow after hitting my head on their rink and getting stapled back together. The surly desk mgr said, "you have until noon." On leaving, I asked to talk to the Mgr. I asked (Steve) if anyone had told him (since his last name was apparently "and I wasn't on duty last night",) that someone had been taken out of his hotel in an ambulance the previous night.He said no, but did not ask about my injury, only asked if there had been an accident report. I said no, and asked to fill one out. Then he wouldn't give me a copy of it. It was not their policy. I asked him if he knew there was an inch of water on the ice. (No.) I asked him if he had a record of who maintains the rink, and who would be able to tell me when they began defrosting the rink for their maintenance. No record. Huh. Even Burger King keeps a chart on the bathroom door to show who cleaned what when. But know one is responsible for maintaining the rink. I said I felt that because our trip had been ruined, I felt it was reasonable to ask for a refund of the room cost. He could not do that; I would have to talk to the security manager. I am not a litiginous person. I know accidents happen, and skating is inherently dangerous. Even when the rink staff hasn't begun defrosting the ice hours before they stop allowing people on it. But I gotta say, the complete lack of regard for me and my well-being completely astounded me. So I did call 2 ambulance-chaser type lawyers, but they wouldn't touch it because they didn't see a chance for a profit, or really, a win either. I was in touch with the security manager, who went as far as to tell me that sometimes they even put an inch of water on the ice on purpose for their "special water-effect ice shows." It took everything I had not to tell him what he was full of. My cousin, who has been in minor league hocky for 15 years, later confirmed that my BS detector had not been malfunctioning. So began a wild goose chase with Hospitality Partners (which manages the hotel) and Fireman's insurance (who insures the hotel) who just last week (January--remember this happened in September) informed me that after their "investigation" with their "experts" they have decided that they will not pay my $700 in hospital/ambulance/CT/Dr/every other *** medical bill I incurred that night. Mine, all mine. And overdue,now, too. So in 1000 words or less, just stay the *** away from the Carousel. You are so welcome.
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